This concrete unwelcoming Sheraton hotel, which bills itself as high-end hotel, is outdated, lacking style, and has a management staff that doesn't seem to put customers first.
The Sheraton commitment to quality and excellence is definitely lacking at this hotel. Not sure if it is a franchise property, or what the deal is, but I was there for 5 nights and it was consistently low attention to detail everywhere -- they weren't having a bad day, this was how it was all the time.
I waiting almost 25 minutes to check in on a Monday afternoon, while front desk staff would start a person's check-in, then run to get bags from the baggage room, then run out to talk to the shuttle driver, etc. When other guests in line complained to a woman who appeared to be a manager, they were brushed off. It was a busy time -- it was just total chaos and inefficiency.
The hotel has no charm, no style. It is an aging concrete behemoth. They tout a renovated lobby -- but it is reminiscent of the Soviet Union circa 1979. The rooftop indoor pool area and what could be a delightful rooftop terrace had no décor, no plants, nothing except wet tile and some flimsy deck chairs.
The rooms themselves were 1990's style, comfortable, but nothing special. They lacked a mini-microwave and mini-refrigerator (that is almost standard in any other hotel of this type). The bathroom amenities were reminiscent of Motel 6.
Room service trays remained in hallways for more than 24 hours on some days.
Parking in this out-of-the-way location was an exorbitant $22.50 per day, even though there is NOTHING in walking distance of this hotel. The fact that they advertise as close to Metro and shopping is ridiculous, especially with the spotty van service to/from Metro they offer.
The front desk telephone often went unanswered and required 2 or 3 attempts. Wake up calls didn't happen.
I cannot recommend this hotel to anyone unless you are able to get it for under $90/night. I'd rank it with a low-end Comfort Inn. There are so many other more quality- and service-oriented hotels in the Pentagon City/Crystal City area to choose from.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Rick_EMT, I quite honestly do not know where to begin as you obviouosly did not have a good stay whatsoever. All I can do is to apologize to you that we did not meet any of you expectations and fell far short of your standards. As you can see from other Trip Advisor comments, guests usually have a great stay and enjoy our Associates but this did not happen in your case.
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So again, my apologies and thanks again for sharing your thoughts.
Best regards, SPCGM
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.