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“Clean and efficient” 4 of 5 stars
Review of Sheraton Pentagon City Hotel

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Sheraton Pentagon City Hotel
3.5 of 5 Hotel   |   900 S Orme St, Arlington, VA 22204 (Formerly Sheraton National Hotel)   |  
Hotel amenities
Ranked #26 of 47 hotels in Arlington
GreenLeadersSilver level
New York
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
“Clean and efficient”
4 of 5 stars Reviewed March 30, 2013

We stayed here for just a couple of nights. The room was clean and comfortable as expected from a Sheraton. Unfortunately, there was construction going on while we were there so loud hammering and drilling woke us up. Otherwise, the room was fairly quiet and didn't pick up too much of the noise from other guests in the same floor.

The pool was a huge disappointment. The water and room must have been no more than 65 degrees F. We couldn't stay in the water longer than 15 minutes and left shivering, something that has never happened to us in any hotel/resort we've ever stayed. We also didn't like that it's only open from 5-9pm. The fitness center was clean and spacious with good equipment and machines. You have to pay $22 per night for parking. There's an $11+ charge for Wi-Fi per night. As for location, the hotel was only a 10 minute ride to DC with no traffic, but not too many shops or restaurants nearby. Service was excellent. We had a problem with the tv and they came right away to try and fix it. Other issues, such as a defective parking card, were resolved just as quickly. Kudos to the staff for such efficiency and their commitment to customer satisfaction.

Overall, a good stay.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobSPCGM, General Manager at Sheraton Pentagon City Hotel, responded to this review, April 13, 2013
Dear CDC321,

Thank you for sharing your experience while staying with us recently. Thank you for the kind words about our staff and the excellent service that they provided. I will make sure that they all get the opportunity to read the nice comments.

I do apologize for our pool temperature as we have identified the problem so the pool temperature has been corrected.

Thank you for staying with us and I hope we have an opportunity to service you again in the future.

Best regards, Rob
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (173)
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English first
Philadelphia, PA
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed March 29, 2013

We hotwired this on a recent college tour. Although exterior looks a little tired and parking garage is not the greatest, the hotel itself was nicely updated and is in a very convenient location, especially if you need to use the metro. The front desk (Ranjit) was great...gave us an upgrade for joining Starwood club and extended checkout so we could freshen up before traveling to next school. He could not have been nicer and more professional! The whole experience was good here...partially because we got a good price but also staff, facility and location exceeded our expectations.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobSPCGM, General Manager at Sheraton Pentagon City Hotel, responded to this review, April 13, 2013
Reviewer132, Thank you for the opportunity to serve you and I hope we see you in the future.

Best regards, Rob
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Inida
1 review
5 of 5 stars Reviewed March 27, 2013

The Stay in the Hotel is very comfortable suites are absolutely neat and clean very near to Washington DC malls and main attractions , museums, metro stations and also very good Breakfast Enjoyed the stay with my grand children

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobSPCGM, General Manager at Sheraton Pentagon City Hotel, responded to this review, March 31, 2013
Dear Kocharlakota,

I am glad that you had a great time with your grandchildren while staying at the Sheraton Pentagon City hotel. It is nice to know that we had a very small part in this quality time that you had with your family. We hope to see you again in the future. Regards, Rob
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Senior Reviewer
9 reviews 9 reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 25, 2013 via mobile

Had dinner last night at the Potomac Restaurant with my wife and I've got one word to sum up the food, "Amazing!" Everyone was friendly, knowledgeable and attentive. I look forward to eating here again soon.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobSPCGM, General Manager at Sheraton Pentagon City Hotel, responded to this review, March 31, 2013
Dear MatthewRob,

Thank you for your comments on our great restaurant. I am pleased you enjoyed your meal and we look forward to serving you again in the future.

Best regards, Rob
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Columbus, Ohio
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed March 23, 2013

This hotel is not only lovely but the employees are fantastic! Sitting in the lovely lobby on the free wifi at the moment and hating to leave- I may hang out recreationally! So elegant and refined, yet comfortable. Much love to Cy and the crew for a great experience!

Room Tip: Ask the staff for their help! They are excellent!
See more room tips
  • Stayed March 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobSPCGM, General Manager at Sheraton Pentagon City Hotel, responded to this review, March 31, 2013
Dear Peitho,

Thank you for your kinds words about our great staff at the Sheraton Pentagon City hotel. I will make sure they all receive some recognition for their great work. We hope to see you again in the future.

Best regards, Rob
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Philadelphia, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 21, 2013

We booked 2 rooms via Living Social, and couldn't give more accolades to the staff and the overall experience! The rooms were lovely - although one had a cracked sink, but it was insignificant. The staff was pretty awesome! They were quite accommodating and professional at each and every encounter: from check in, to the bar staff, to the maids, they were simply amazing. Sheraton is doing something right with their employees, they were all so kind and eager to please!

The very convenient (& FREE) shuttle to the metro stop @ Pentagon City was instrumental in getting about DC proper. Very reliable and usable, a BIG plus for us - since we did lots of inner DC/Smithsonian gigs. Just a great experience overall. Yay Sheraton!

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobSPCGM, General Manager at Sheraton Pentagon City Hotel, responded to this review, March 24, 2013
Cogana, thank you for your kind words about your recent stay at the Sheraton Pentagon City. I was so pleased to hear that our staff was so accommodating to you as you deserve. I am glad that you were able to utilize our great van service to the Metro, the Mall and restuarants all just 1 mile from the hotel. Thanks again and we hope to service you in the future. Best regards.
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Chicago, Illinois
Top Contributor
65 reviews 65 reviews
27 hotel reviews
Reviews in 33 cities Reviews in 33 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed March 21, 2013

Stayed one night because I needed a dog friendly hotel. Check-in was pleasant and efficient and the breakfast buffet had good variety. I really enjoyed the quiche. My room smelled like a smoking room. It was clean but had an offensive odor. There is no pet walk really. The grassy markee area is in desperate need of cleaning. People have thrown used unmentionables in the bushes. As a result, very Leary about walking in that area. The shuttle service was efficient and the location of the hotel is convenient for getting around DC. Parking was a problem.

  • Stayed March 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobSPCGM, General Manager at Sheraton Pentagon City Hotel, responded to this review, March 24, 2013
luvmycat2,

Thank you for staying at the Sheraton Pentagon City and for sharing your experience with us. I was pleased to read that you liked the location of the hotel and that your check in and breakfast meet your expectations but I was disappointed to read that your room had a smoke odor. Although we are a non-smoking hotel, sometimes individuals decide to smoke anyways but our staff should be trained in identifying this and taking corrective action. I am sorry that this did not happen in your situation. I have also had our staff do a complete outside clean up with a new schedule to ensure that we keep opn top of this issue in the future.

Again, thank you and please do not hesitate to contact me directly if you visit the Washington D.C. area in the future. Best Regards.
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Additional Information about Sheraton Pentagon City Hotel

Address: 900 S Orme St, Arlington, VA 22204 (Formerly Sheraton National Hotel)
Location: United States > Virginia > Arlington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Green Hotel in Arlington
#17 Business Hotel in Arlington
#21 Family Hotel in Arlington
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Pentagon City Hotel 3.5*
Official Description (provided by the hotel):
Enjoy familiar comforts and a warm welcome at the Sheraton National Hotel. With the Reagan National Airport, Metro Rail Station, downtown Washington D.C., and the Pentagon all just minutes away. ... more   less 
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Also Known As:
Sheraton Arlington
Arlington Sheraton

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