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Sheraton Pentagon City Hotel: Traveler Reviews

3.5 of 5
900 S Orme St, Arlington, VA 22204 (Formerly Sheraton National Hotel)
Hotel amenities
Sheraton Pentagon City Hotel
Ranked #34 of 48 hotels in Arlington
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445 reviews from our community

Traveler rating
    121
    172
    74
    46
    32
See reviews for
Families
96
 
Couples
93
 
Solo
36
 
Business
134
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Philadelphia, Pennsylvania
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Incredible breakfast buffet - complete with an Omelette station!”
4 of 5 stars Reviewed March 21, 2013

We booked 2 rooms via Living Social, and couldn't give more accolades to the staff and the overall experience! The rooms were lovely - although one had a cracked sink, but it was insignificant. The staff was pretty awesome! They were quite accommodating and professional at each and every encounter: from check in, to the bar staff, to the maids, they were simply amazing. Sheraton is doing something right with their employees, they were all so kind and eager to please!

The very convenient (& FREE) shuttle to the metro stop @ Pentagon City was instrumental in getting about DC proper. Very reliable and usable, a BIG plus for us - since we did lots of inner DC/Smithsonian gigs. Just a great experience overall. Yay Sheraton!

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Cogana about Sheraton Pentagon City Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobSPCGM, General Manager at Sheraton Pentagon City Hotel, responded to this review
March 24, 2013
Cogana, thank you for your kind words about your recent stay at the Sheraton Pentagon City. I was so pleased to hear that our staff was so accommodating to you as you deserve. I am glad that you were able to utilize our great van service to the Metro, the Mall and restuarants all just 1 mile from the hotel. Thanks again and we hope to service you in the future. Best regards.
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Chicago, Illinois
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
2 helpful votes 2 helpful votes
“Average Hotel”
3 of 5 stars Reviewed March 21, 2013

Stayed one night because I needed a dog friendly hotel. Check-in was pleasant and efficient and the breakfast buffet had good variety. I really enjoyed the quiche. My room smelled like a smoking room. It was clean but had an offensive odor. There is no pet walk really. The grassy markee area is in desperate need of cleaning. People have thrown used unmentionables in the bushes. As a result, very Leary about walking in that area. The shuttle service was efficient and the location of the hotel is convenient for getting around DC. Parking was a problem.

  • Stayed March 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
Ask luvmycat2 about Sheraton Pentagon City Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobSPCGM, General Manager at Sheraton Pentagon City Hotel, responded to this review
March 24, 2013
luvmycat2,

Thank you for staying at the Sheraton Pentagon City and for sharing your experience with us. I was pleased to read that you liked the location of the hotel and that your check in and breakfast meet your expectations but I was disappointed to read that your room had a smoke odor. Although we are a non-smoking hotel, sometimes individuals decide to smoke anyways but our staff should be trained in identifying this and taking corrective action. I am sorry that this did not happen in your situation. I have also had our staff do a complete outside clean up with a new schedule to ensure that we keep opn top of this issue in the future.

Again, thank you and please do not hesitate to contact me directly if you visit the Washington D.C. area in the future. Best Regards.
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White Bear Lake, Minnesota
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
“Conference at the Sheraton in DC”
5 of 5 stars Reviewed March 20, 2013

Lovely hotel with wonderful meeting and banquet facilities. The food at the events, evening dinners, luncheons(including box lunches and breakfasts were so delicious many people commented on the quality and quantity. Although the location is a bit tricky to get into Washington DC from Arlington the view from our rooms was breathtaking. The Washington Monument, the Air Force Memorial at the Pentagon and all of Washington in the distance was beautiful, especially at night. The staff at the hotel is exceptional, very helpful when needed.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Shelley P about Sheraton Pentagon City Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobSPCGM, General Manager at Sheraton Pentagon City Hotel, responded to this review
March 24, 2013
Thank you Shelley, I am so pleased that you enjoyed our great food, great facility and our wonderful staff. We hope to see you again in the future!
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2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Great location! Great for the price.”
4 of 5 stars Reviewed March 20, 2013 via mobile

No complaints, we had a good time.
They charge for everything though! (WiFi, TV, parking, breakfast.)
The location is 10 minutes from the Washington must see places.
Would stay here again.
We found this hotel for a great price thanks to HotWire.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask fpvr96 about Sheraton Pentagon City Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobSPCGM, General Manager at Sheraton Pentagon City Hotel, responded to this review
March 24, 2013
Thanks fpvr96 - we look forward to servicing you again in the future! Best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marshall, TX
Contributor
20 reviews 20 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
“Excellent hotel for traveling with groups”
4 of 5 stars Reviewed March 14, 2013

Recently stayed at this hotel with a group whose needs were wonderfully accommodated. The rooms are very clean, mostly up-to-date, comfortable beds and the hotel food was quite good. The two hotel shuttles, running every thirty minutes, were very helpful and a must, as the hotel is somewhat isolated, which is ideal for a group of students. The rooms are some of the largest hotel rooms I've seen for such a property and a real bonus.

Room Tip: The hotel shuttle to Pentagon City Mall and Metro stop makes it ideal for those using the hotel for...
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  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask dwpks about Sheraton Pentagon City Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
Sheraton Pentagon City Hotel
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Additional Information about Sheraton Pentagon City Hotel

Also Known As:
Sheraton Arlington
Arlington Sheraton
Address: 900 S Orme St, Arlington, VA 22204 (Formerly Sheraton National Hotel)
Region: United States > Virginia > Arlington
Amenities:
Bar/Lounge Business Center Fitness Center Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Onsen Hotels in Arlington
#23 Family Hotels in Arlington
Price Range: $
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Enjoy familiar comforts and a warm welcome at the Sheraton National Hotel. With the Reagan National Airport, Metro Rail Station, downtown Washington D.C., and the Pentagon all just minutes away. ... more   less 
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