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“Like being at home.” 5 of 5 stars
Review of Sheraton Pentagon City Hotel

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Sheraton Pentagon City Hotel
3.5 of 5 Hotel   |   900 S Orme St, Arlington, VA 22204 (Formerly Sheraton National Hotel)   |  
Hotel amenities
Ranked #30 of 48 Hotels in Arlington
GreenLeadersSilver level
Wichita, Kansas
Level Contributor
28 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Like being at home.”
5 of 5 stars Reviewed February 7, 2013 via mobile

We have been staying here off and on for nearly 7 years now. I have always found that its a great location and that the staff is good at what they do. No, it's not the Fairmont DC but its a hotel that has a great view that you won't find at any downtown hotels. We enjoy going to the club lounge where you can unwind and relax. Carmen who works in the evening is very nice and friendly. If you need something in the lounge she'll take care of you. I have read a lot of reviews on here that talk about the parking and the Internet. Yes, you have to pay for parking. The Internet is free for Starwood members that qualify. I am not going to lie to you. Parking is like 22.00 a day. It's not bad if your only going to be there for a few days. Please keep in mind though if you were staying at a downtown hotel and had to park you would pay any where from 25 to 40 a day for parking. Just food for thought.

We always feel at home there. Then again we have been going there for awhile. In the last two years it has undergone new management and owners. They have done a lot of remodeling and will do a lot more. The rooms are bigger then most downtown hotels you will stay in. They have shuttle service to the mall, metro and airport. They just got new shuttle vans right before we left. This property is in rich with history and lots of VIP'S have stayed or visited there. We think that you will agree if you stay there. Give the Sheraton Pentagon City Hotel a try and tell them Charlie sent you. Thank you.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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909 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (247)
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Corpus Christi, Texas
Level Contributor
1 review
2 of 5 stars Reviewed February 6, 2013

I have had several questions about the distance to the metro, the shuttle service, checking in early and other various questions about the hotel. I have called once a day for the past two days and the same lady answered and has had a horrible attitude. She seems bothered by my questions and not very enthusiastic to help. I am not sure if I will be keeping my reservations here. For a Sheraton I expect great customer service and it does not seem like this Sheraton will be offering that.

  • Stayed February 2013, traveled as a couple
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley S, Guest Relations Manager at Sheraton Pentagon City Hotel, responded to this review, February 17, 2013
Thank you for taking the time to share your feedback prior to coming to our hotel. Our goal is for each guest experience from reservation to departure is a positive memory for you and all of your guests of your party. Thus far, it has not been a favorable experience from your feedback. Please feel free to contact me directly and I will be more than happy to make sure everything is set up for you and you receive all of the information you may need.

Our team does apologize and regret you ever had this experience. As we continue to improve and learn from our mistakes, we will use your comments as an example of what we would like to prevent being experienced by any of our guests.

We do look forward to having you stay with us and look forward to hearing of such a great experience you had while you are here.

Again thank you for your feedback and time in sharing. Feel free to contact me with any questions you may have.

Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hampton, Virginia
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed February 3, 2013

My overall stay was great. We were charged for internet usage that we did not use, however, the staff was great in removing the charge. *No complimentary breakfast. There is covered parking which is awesome. Around $22.50 per night.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Pennsylvania
Level Contributor
31 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed January 31, 2013

Very nice hotel. As a preferred member (highly suggest becoming one), I was awarded a king-size room upgrade and free Internet. Staff was friendly and accommodating. The location is slightly remote (a good 30-minute walk from the Pentagon City metro stop, we know because we walked it!). However, there is a shuttle that drops off at the metro stop :00 and :30 every hour. They pick up from the metro stop :15 and :45. If you are going to be taking a cab- fares to the hotel from DC are pricey because its a little further out, around $13-15 from H Street NE area. Bed was extremely comfortable, room very clean, and not only did I have a king room, but the view of DC from my room was picturesque. I'm a frequent visitor to the area (2x a year for the past 17yrs) and this may be our new hotel of choice.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley S, Guest Relations Manager at Sheraton Pentagon City Hotel, responded to this review, February 3, 2013
The team of the Sheraton Pentagon City Hotel are excited to be your new hotel of choice in DC. We understand our location maybe remote for guests to get to, however, we have and will continue to provide transportation options to ease the access to our hotel.

As you mentioned, we do provide complimentary shuttle service to the Pentagon City Metro and the Pentagon City Mall, which also includes Pentagon Row area all of which offers many shopping and eating options in the area. We hope each guests takes advantage of these venues close to thoe hotel.

Taking a cab service from our hotel or to our hotel can be done with ease. The variation of cab fares is true based on where you are coming from. However, we are right of 395 allowing ease of access for the cabs to our hotel.

We look forwarding to seeing you in the future.

Thanks for taking the time to share with all of us your thoughts of our hotel.

Thank you,
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Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed January 27, 2013 via mobile

Stayed for New Year's Eve and the first. Great hotel and service but for the insistence of 3pm check in. We arrived 1/2 hour early and were told that our King bed room was not available. A lady next to me requested adjoining two-bed rooms and was told that only kings were available. The receptionist, aware that I overheard that then perked up and told me that a king had just become available. This has happened before.

Stayed January 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley S, Guest Relations Manager at Sheraton Pentagon City Hotel, responded to this review, February 3, 2013
Thanks for choosing our hotel to kick off the New Year in our hotel and outside of the challenge at the time of check in, you truly had a great experience at our hotel and we hope to see you back again.

We do apologize for any gaps in communication at the time of checkin, I know it was an extremely busy day for us and will continue to ensure that each guest does not have similar challenges in the future. Based on your feed back, I understand this has happened prior, I hope not at our hotel, but if so, please let us know when you return and we will resolve the situation at that time.

Thanks again for your selection of our hotel and sharing your feedback from your stay. We look to host you again and our goal is to make sure each guest has a positive experience when staying with us.

Kind regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Margate, United Kingdom
Level Contributor
148 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed January 23, 2013

in a sort of island location with a few houses between major roads and difficult to get to on foot. however shuttle to local metro is reliable and frequent which makes this a small problem. quick efficient check in, nice reception area, rooms large and comfortable with all mod cons. wifi free if you are a sheraton rewards member of any level. bar friendly with a few draught beers on tap. restaurant service good and quality of food very good and not expensive (we ate there twice during our stay). rooms quiet and we didn't experience any external noise.

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  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tamarac, Florida
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed January 23, 2013

I recently stayed at the Sheraton Pentagon City Hotel. The rooms were nice, clean and the bed was comfortable. The staff is very friendly and accommodating. There is no food within walking distance but the hotel offers a shuttle to nearby shopping and restaurants. The shuttle is easy to use and punctual. I would stay at this hotel again.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Pentagon City Hotel

Address: 900 S Orme St, Arlington, VA 22204 (Formerly Sheraton National Hotel)
Location: United States > Virginia > Arlington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Green Hotel in Arlington
#22 Romantic Hotel in Arlington
#26 Business Hotel in Arlington
#33 Family Hotel in Arlington
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Pentagon City Hotel 3.5*
Number of rooms: 415
Official Description (provided by the hotel):
Enjoy familiar comforts and a warm welcome at the Sheraton National Hotel. With the Reagan National Airport, Metro Rail Station, downtown Washington D.C., and the Pentagon all just minutes away. ... more   less 
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Also Known As:
Sheraton Arlington
Arlington Sheraton

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