The Hotel was upscale, with a beautiful room. The problem occured as I extended my stay with them. They had lowered my rate....great! Then, instead of being open and honest, and telling me they needed the rate to go back up, they started to mistreat me to drive me out. I can only guess this is the reason. In one day, they entered my room three times without knocking...each time acting confused over whether I was checking out or not. Having spoken with the desk, they should have been more than clear. On that same evening, they then entered my room while I was out to dinner, and lock me out of my room. I had to make a special trip to the desk, and actually debate the situation with a desk clerk who was concerned about a deposit, which I had to show her, was already paid through my own documents. Only then was I allowed back into my own paid room! I understand mistakes do occur, but this one was quite embarressing, notwithstanding an invasion on my privacy. The confusion and mistake turned out to be on the Hotel's part, but without any apology. I decided it best to check out the following morning. When I reported the situation to upper management, nothing was done. The complaint has remains unaddressed.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
