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“Best Customer Service” 5 of 5 stars
Review of The Westin Crystal City

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The Westin Crystal City
4.0 of 5 Hotel   |   1800 Jefferson Davis Highway, Arlington, VA 22202 (Formerly Sheraton Crystal City Hotel)   |  
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Ranked #9 of 48 Hotels in Arlington
GreenLeadersSilver level
New Jersey
Senior Contributor
43 reviews 43 reviews
16 hotel reviews
Reviews in 21 cities Reviews in 21 cities
43 helpful votes 43 helpful votes
“Best Customer Service”
5 of 5 stars Reviewed March 26, 2014

My stay at this Sheraton was amazing. I drove in PA was a little thrown off and in a bad mood because of the drive, and the fact that there was a major detour with no signage which made my drive longer. My attitude changed as soon as I met Ranjit at the front desk of the Sheraton. He literally answered every single question I had before I could even ask. I think he provided the best service I have ever experienced at any hotel. I had almost forgot to ask about an extended late check out. I was in town for an interview and needed to come back to change and log into work. He was gracious enough to extend my stay to 4:00pm. This was such a blessing because I've stayed places were checking out at even 12:00 seemed like a major issue. The great part was that he asked before I even had to. He gave me some great words of encouragement. He even went so far as to provide a complimentary breakfast buffet. The room was clean and comfortable. The only negative was the heat vent was a little noisy. Aside from that everything about the hotel and the staff was amazing. They definitely have their customer service down. They were very welcoming and if I ever have to stay in the area again this is where I will be staying.

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julie Y, Manager at The Westin Crystal City, responded to this review, March 31, 2014
Hi Jennifer,

I am so glad to hear how amazing your stay was here at the Sheraton Crystal City! We are so proud to have ambassadors on our staff like Ranjit who go above and beyond to offer quality service to all of our guests. Our aim is to make sure you feel welcomed and taken care of and I am delighted that we were able to do this for you. Please visit us again soon. We look forward to it!
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683 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (118)
Date | Rating
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English first
Cambridge, Massachusetts
Senior Contributor
24 reviews 24 reviews
19 hotel reviews
Reviews in 17 cities Reviews in 17 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed March 17, 2014

The hotel had wonderful beds, was a close ride to the airport and a short walk to the nearby metro. It's a big name hotel and it met all of my expectations. I'd happily stay here again when my trip centers around Reagan airport.

The metro makes is easy to get into the District quickly, and have an affordable and comfortable stay with a shuttle to the airport.

  • Stayed March 2014, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julie Y, General Manager at The Westin Crystal City, responded to this review, March 23, 2014
Thank you so much for your 5 trip advisor rating! We are honored that we were able to make your stay exceptional. If you would "happily stay" with us here again, we would be delighted to welcome you back!
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Denver, Colorado, United States
Senior Contributor
31 reviews 31 reviews
31 hotel reviews
Reviews in 22 cities Reviews in 22 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed March 16, 2014

I stayed at this hotel again, because of its great location. The hotel itself really needs an update (it is officially getting a renovation from APR to AUG). Despite this, I still had a great experience interacted with the staffs there. I would like to recognize front desk staffs "Ranjit" and "Tang" for their friendliness, they were also very attentive. Additionally, restaurant staffs "America" and " Maria" just simply made my day with their great service attitude.
I hope the hotel would recognize their great service and the new Westin would keep all these great staffs.

  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julie Y, General Manager at The Westin Crystal City, responded to this review, March 23, 2014
Thank you so much for the gracious review of your most recent stay at the Sheraton Crystal City! We are proud to have great ambassadors on our staff like Ranjit, Tang, Maria, America and so many others that create exceptional experiences for all of our guests. They truly make us shine. We look forward to welcoming you back after our renovations. See you soon!
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Tucson, Arizona
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed March 7, 2014

This hotel is in a great location, close-by to many dining options, and across the street from the Crystal City Metro stop. Apparently the hotel will close in April 2014 for remodeling, to be reopened in the fall under new ownership. The staff were great, but the hotel has become a bit run-down and will benefit from a bit of a face-lift. I wish it would continue to be a Sheraton but understand it was purchased by Westin.

Room Tip: Front desk check-in help by Ranjit was gracious and exceptional. I was also very impressed and well...
See more room tips
  • Stayed March 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julie Y, Manager at The Westin Crystal City, responded to this review, March 15, 2014
Dear Susan,

I would like to personally thank you for providing a review for your most recent stay. As our global travelers place increasing importance on testimonials from other guests, we truly look forward to hearing from you. We are very much looking forward to our upcoming renovations and we hope that you will come visit with us again soon after we reopen as the Westin Crystal City!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 5, 2014

Happened to stay here for a good friend's surprise bachelor party.
Great rooms, comfortable and clean. Free wifi. The Metro is about
a block or so away, long blocks though. The parking area is a bit
cramped though. The restaurant was great, took advantage of the
brunch the next morning to ah, soak up the festivities from last
night better.

Room Tip: Be mindful of booking on weekends as this is a premier spot for conventions in the area.
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  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julie Y, General Manager at The Westin Crystal City, responded to this review, March 6, 2014
Dear Christopher S,

Thank you for sharing such a positive review of your recent stay here at the Sheraton Crystal City. We are very glad you enjoyed our hotel.

Warmest Regards,
Julie Cashin Yeung, GM
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Chambersburg, Pennsylvania
Contributor
19 reviews 19 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 25, 2014

I booked 2 rooms here to celebrate my best friend's birthday and I was well pleased with the quality of service that I received. I am a SPG member so I expected a good stay as the Sheraton has never disappointed however this was the best so far. First off Ranjid the front desk agent went above and beyond to make sure that my friend enjoyed her birthday. He was very helpful, polite, professional and extremely accommodating. My rooms were clean and comfortable, all of the staff members that we encountered were very pleasant, they all greeted us with a smile.The breakfast buffet was great everything tasted good. I also paid a very reasonable price for 2 rooms. Parking was a little tight in the garage, however I was always able to get a decent spot and there was plenty of lighting. The elevator from the garage was fast so no long wait. I plan on staying here again whenever I am in the area!

Room Tip: Higher floors have a great view of the city at night!
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  • Stayed February 2014, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julie Y, Manager at The Westin Crystal City, responded to this review, February 28, 2014
Thank you so much for taking the time to post such a nice review about your most recent stay. We are so glad to hear how much you and your friend enjoyed her birthday weekend getaway and that Ranjit was able to make it special for you. We look forward to you returning to visit us again very soon!
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virginia
Top Contributor
77 reviews 77 reviews
33 hotel reviews
Reviews in 39 cities Reviews in 39 cities
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed February 16, 2014

The Sheraton location is great, a block from metro, but if you stayed in the Marriott across the street, the metro and shops/dining are conveniently located under the hotel. The hotel is clean and beds are comfortable. Room service is fast and food is tasty. Free wifi. No valet parking, and this was a disappointment. Self parking is under the hotel and was $18 per day...group rate I think, and dark and scary for a woman alone. No bellman upon check in, however the desk clerk ,Jerrell, was absolutely great and helped us with a big smile. Although solidly built, the rooms are not quiet, hallway noise and voices are easily heard in the room and all doors slam. Can hear the ice machine from room 505 even though two doors down. There were only two towels in the room upon check in to our double room, had to call for more. Our first day my daughter had to return to the room to get something while housekeeping was there. The housekeeper let her come in, and checked her room key appropriately, but then said "tip! tip!" As my daughter was leaving. To ask for and insist upon a tip from a teenager is just wrong. So the next day, our beds were made and room was otherwise untouched. Trash still in room, room service dishes on the bed...a halfway done job. Unsure if this is because she did not get a tip the previous day. Our stay could have been better. Many in our group (volleyball team) had hotel stories and it became a joke during our three day stay. If I had a choice, I would probably choose a different hotel. Generally in need of renovation.

Room Tip: Ask to be away from vending machine and elevators.
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  • Stayed February 2014, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julie Y, General Manager at The Westin Crystal City, responded to this review, February 18, 2014
Dear MACVirginia,

Thank you for taking the time to review The Sheraton Crystal City. We very deeply value all our guests’ experiences and certainly do care about the issues you experienced. I assure you that the service you received is not our standard. We strive for 100% Guest satisfaction and unfortunately we have failed to live up to our expectations. I am happy to hear that Jarrell did go above and beyond to assist you. However in regards to the housekeeping situation, I have passed along this message to our executive housekeeper. I do hope we might have another opportunity to be of service in order to make things right. I would encourage you to reach out to me directly and I will personally look after your accommodations.

Kind Regards,
Julie Yeung
General Manager
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Additional Information about The Westin Crystal City

Address: 1800 Jefferson Davis Highway, Arlington, VA 22202 (Formerly Sheraton Crystal City Hotel)
Phone Number:
Location: United States > Virginia > Arlington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Arlington
#6 Green Hotel in Arlington
#7 Romantic Hotel in Arlington
#8 Business Hotel in Arlington
#9 Family Hotel in Arlington
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Westin Crystal City 4*
Number of rooms: 218
Official Description (provided by the hotel):
Just minutes from Washington D.C., The Westin Crystal City boasts convenient access to the area via the adjacent Crystal City Metro Station. Nearby are popular museums and monuments, and Ronald Reagan Washington National Airport (DCA) is a mile away. Between meetings or sightseeing escapades, enjoy uplifting downtime in the comfortable ambiance of any of our 218 well-appointed guest rooms. Sleep well amid the plush layers of the Heavenly® Bed and renew with upscale amenities in the Heavenly® Bath. ... more   less 
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Also Known As:
Sheraton Arlington
Arlington Sheraton

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