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“Ranjit - front desk staff” 4 of 5 stars
Review of The Westin Crystal City

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The Westin Crystal City
3.5 of 5 Hotel   |   1800 Jefferson Davis Highway, Arlington, VA 22202 (Formerly Sheraton Crystal City Hotel)   |  
Hotel amenities
Ranked #8 of 47 hotels in Arlington
GreenLeadersSilver level
Boston, Massachusetts
1 review
“Ranjit - front desk staff”
4 of 5 stars Reviewed September 20, 2013

Thank you to Ranjit - front desk assistant. When I arrived for my conference and tried to check in I soon discovered that while I had registered for the conference, i had not booked a room. Ranjit took the time to look for cancellations as the hotel was booked. He worked with me and the manager on duty to find a room and to help with the rate so that I could receive the conference rate instead of the rack rate. I work for a non-profit so any savings is helpful Thank you for your help Ranjit.

Gale Harrold,
CFO

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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635 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (109)
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hadola
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 15, 2013

Booked this hotel last-minute off of Hotwire when I had to stay over in the DC area for business. Wasn't sure if the customer service and hotel would live up to the great price, but it did. Thank you to Ranjit for the warm welcome at reception and quick check-in.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
23 reviews 23 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed September 9, 2013

Upon check in I'm informed the shuttle bus only starts to run at 5 am... I inform the individual that I'm flying international and with a dog so I need more time at the airport... He instructs me to make arrangements with the bell staff. I'm informed by the bell staff that arrangements with the taxis does not happen... Taxi should be outside lined up.. I was a little frustrated that I would have to make arrangements when not neccassary! Then I go back to the front desk and inform them what I was informed.. This guy was completely clueless... Very frustrating... Then no menu in room for room service.. Called down and was informed to call the operator. Who I called but no one answered... I called back room service and begged for another menu to be sent up... This hotel makes me feel very in welcomed

  • Stayed September 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Julie Y, General Manager at The Westin Crystal City, responded to this review, September 14, 2013
Dear 1268,

Thank you so much for your feedback as we always do appreciate guest comments both good and bad. Clearly there were a number of opportunities where we could have performed better and the team will use your comments as a vehicle for further enhancements. I have forwarded your message to the appropriate managers so they can address this situation. We do offer a complimentary shuttle service however the hours are from 5am to 11pm which is also listed on our website. I would like to offer my sincere apologies for the inconveniences you experienced. I do hope we might have another opportunity to be of service in order to make things right.


Warmest Regards,
Julie Cashin Yeung
General Manager
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Milwaukee, Wisconsin
1 review
5 of 5 stars Reviewed September 9, 2013

We picked this hotel because of it's proximity to the Metro and it's reasonable cost. We were more than happy with our choice. The staff made us feel welcome, the rooms were clean and the service was excellent. In particular, Victor the bartender was the best! The Metro was only one block away and we were able to get to all the sites in DC in less than 15 minutes. There were many restaurant choices and two shopping malls within walking distance of the hotel. We would definitely stay at this hotel again.

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Boston
Top Contributor
61 reviews 61 reviews
16 hotel reviews
Reviews in 25 cities Reviews in 25 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed September 8, 2013

We stayed here over Memorial Day Weekend and rode in the Rolling Thunder parade. The hotel was beautiful, the rooms were nice & clean, the lobby is gorgeous with a nice bar and restaurant area. We trailered the motorcycle and found a place to park the car and trailer in the garage out of the way. The hotel is easy to find and close to the Pentagon where we all met.

Room Tip: We didn't ask for anything special, we had a city view but the room as quiet and clean
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Julie Y, General Manager at The Westin Crystal City, responded to this review, September 13, 2013
Dear bmcnurse,

Thank you for sharing such a positive review of your recent stay here at the Sheraton Crystal City. We are very glad you enjoyed our convenient location. We are delighted to learn that you enjoyed your stay and I hope that we will have an opportunity to be of service again in the near future. Thank you again for staying with us.

Warmest Regards,
Julie Cashin Yeung, GM
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Cleveland, Ohio
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 6, 2013

If I could give the staff a 100+ rating, I would! My husband and I stayed at this hotel a few nights ago. We weren't too in sync with each other (imagine that!) while loading the luggage into our car. When we arrived home and were unpacking (to my horror) I realized my suitcase was still in the parking garage. A Good Samaritan (alias "Angel") brought it to the front desk where two staff members, Moses and Ranji, quickly contacted me and set up a way to return it. They were both very kind, efficient and professional the entire time. I can't begin to thank them for their assistance. This hotel exemplifies outstanding service and I am a very grateful customer. Thank you!

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amsterdam, Noord-Holland, Netherlands
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed September 4, 2013

We had a conference in this hotel and the staff was terrific. It started already in the morning at breakfast when Tigi gave us a sunshine smile. The rooms were good and clean, and the rest of the hotel was as one would expect of a Sheraton hotel: Excellent.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julie Y, General Manager at The Westin Crystal City, responded to this review, September 6, 2013
Dear Robert_Christophor ,

Thank you for sharing such a positive review of your recent stay here at the Sheraton Crystal City. We are very glad you enjoyed your stay.I hope that if your travels bring you back to the DC Metro area that we will have an opportunity to be of service again in the near future.

Thank you again for staying with us.

Warmest Regards,
Julie Cashin Yeung, GM
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Additional Information about The Westin Crystal City

Address: 1800 Jefferson Davis Highway, Arlington, VA 22202 (Formerly Sheraton Crystal City Hotel)
Location: United States > Virginia > Arlington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#6 Green Hotel in Arlington
#8 Business Hotel in Arlington
#10 Romantic Hotel in Arlington
#11 Family Hotel in Arlington
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Westin Crystal City 3.5*
Official Description (provided by the hotel):
Just minutes from Washington D.C., The Westin Crystal City boasts convenient access to the area via the adjacent Crystal City Metro Station. Nearby are popular museums and monuments, and Ronald Reagan Washington National Airport (DCA) is a mile away. Between meetings or sightseeing escapades, enjoy uplifting downtime in the comfortable ambiance of any of our 218 well-appointed guest rooms. Sleep well amid the plush layers of the Heavenly® Bed and renew with upscale amenities in the Heavenly® Bath. ... more   less 
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Also Known As:
Sheraton Arlington
Arlington Sheraton

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