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“Great experience” 4 of 5 stars
Review of The Westin Crystal City

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The Westin Crystal City
3.5 of 5 Hotel   |   1800 Jefferson Davis Highway, Arlington, VA 22202 (Formerly Sheraton Crystal City Hotel)   |  
Hotel amenities
Ranked #8 of 47 hotels in Arlington
GreenLeadersSilver level
Torrance, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Great experience”
4 of 5 stars Reviewed March 22, 2013

I usually stay at the Hilton Crystal City when traveling here for work. I couldn't get a room so opted for Hotwire. The room was an awesome price and they put me on the premier floor because they didn't have a King like I had hoped for. My room was perfect.

And Alex, awesome front desk receptionist was so nice and welcoming. He gave me a coupon to eat at the restaurant so I had lunch for free!

Awesome customer service. I'll be returning.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (109)
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English first
Boca Raton, Florida
Top Contributor
198 reviews 198 reviews
166 hotel reviews
Reviews in 117 cities Reviews in 117 cities
258 helpful votes 258 helpful votes
3 of 5 stars Reviewed March 22, 2013

Stayed here again as it is very close to D.C. and right on the Metro line. There is also a free shuttle from the airport and good club lounge for hearty breakfast. Free computer and printer is always a Sheraton plus for me. Many restaurants 3 blocks away from hotel. Otherwise, underground Mall has what you would need. Taxis abound too. Nothing fancy here, but Sheraton style is good enough for me.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 21, 2013

My company had made a reservation for me but they had not made the reservation correctly. Front desk personnel Arie, Arda, and Ranjit worked tirelessly to correct the reservation.
Great service.
Thanks,

Scott hoffman

Room Tip: Become a Starwood Rewards member and upgrade to the 15th floor Club Level.
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  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte, North Carolina
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 17, 2013

I've had to travel to DC twice in the last month for personal travel. During each stay, I've had consistently pleasant experiences at this Sheraton. The staff is incredibly helpful and accommodating, and the facilities are very nice. You can tell that the place is well-maintained. This is now my go-to hotel when I visit Washington! The value was excellent- great customer service, really nice rooms and dining facilities AND it's about 5 minutes from Reagan National Airport.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Julie Y, General Manager at The Westin Crystal City, responded to this review, March 21, 2013
Thank you for sharing such a positive review of your recent stay here at the Sheraton Crystal City. We are very glad our location provided you a convenient home away from home during your visit to the DC area. Your generous praise regarding our staff, great value and our facility is greatly appreciated.
We are delighted to learn that you enjoyed your stay and I hope that we will have an opportunity to be of service again in the near future. Thank you again for staying with us.

Warm Regards,

Julie Yeung Cashin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Springfield, VA
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 14, 2013

I was welcomed by the very friendly and knowlegeable Ranjit at the Front Desk who checked me in quickly and answered all of my questions.

The room was quite nice and clean and a VERY comfortable bed.

The bartender was wonderful! He had a really neat name but I can not recall it now. Let's just call him "Happy"! He made a great Cosmo and told me all about the new bar menu - I had the flat breat
that was exactly what a flatbread should be thin and crispy with great toppings (not soggy).

The only thing that concerned me was that the elevators were very slow and inconsistent. But I should note that the manager told me that they were addressing those issues.

You cannot beat the location and the free shuttle to Reagan National Airport and they will also drop you off on Restaurant row. They are within a short walking distance from the Metro.

Book your room there for a getaway, sightseeing or business - you will not be disappointed.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Dallas, Texas
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 14, 2013 via mobile

I stay in crystal city about 30 nights a year always at the Sheraton crystal city the service is awesome and people like Ranjit at the front desk always make you feel welcome. The bar staff is among the best I have known.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Jacksonville, Florida
1 review
5 of 5 stars Reviewed March 13, 2013

I would like to give recognition to Ranjit for an overwhelming welcome to the Crystal City Sheraton, he assured an expedited dinner, even though I arrived very close to the kitchen closing. I am a Platinum member and was surprised at the service that was offered at this location.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about The Westin Crystal City

Address: 1800 Jefferson Davis Highway, Arlington, VA 22202 (Formerly Sheraton Crystal City Hotel)
Location: United States > Virginia > Arlington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#6 Green Hotel in Arlington
#8 Business Hotel in Arlington
#10 Romantic Hotel in Arlington
#11 Family Hotel in Arlington
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Westin Crystal City 3.5*
Official Description (provided by the hotel):
Just minutes from Washington D.C., The Westin Crystal City boasts convenient access to the area via the adjacent Crystal City Metro Station. Nearby are popular museums and monuments, and Ronald Reagan Washington National Airport (DCA) is a mile away. Between meetings or sightseeing escapades, enjoy uplifting downtime in the comfortable ambiance of any of our 218 well-appointed guest rooms. Sleep well amid the plush layers of the Heavenly® Bed and renew with upscale amenities in the Heavenly® Bath. ... more   less 
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Also Known As:
Sheraton Arlington
Arlington Sheraton

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