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“Great service, great shower!” 5 of 5 stars
Review of The Westin Crystal City

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The Westin Crystal City
4.0 of 5 Hotel   |   1800 Jefferson Davis Highway, Arlington, VA 22202 (Formerly Sheraton Crystal City Hotel)   |  
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Ranked #8 of 48 Hotels in Arlington
GreenLeadersSilver level
Oakville, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
16 helpful votes 16 helpful votes
“Great service, great shower!”
5 of 5 stars Reviewed February 9, 2013

Arda and Ranjit were very pleasant and helpful also assisting with a very late checkout request. Rooms well appointed, fitness room on the 15th floor was great (love fitness rooms on top levels of hotels with a view - albeit not the greatest view :)). Also shower was fabulous. Possibly highest pressure shower I have ever experienced and I have been a road warrior for over 10 years.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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741 reviews from our community

Traveler rating
    355
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    83
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (122)
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English first
Kansas City, Missouri
1 review
5 of 5 stars Reviewed February 8, 2013

The staff at the Sheraton were more than helpful. When I couldn't find a room service menu and asked at the front desk, they were very courteous and directed me to the bar for a menu to take to my room. Because this was the day they were changing to a new menu (which, by the way, was amazing!), they didn't have a copy for me to take to my room. When I told the front desk the bar didn't have one, Ranoit, was more than apologetic. He gave me a $15 credit for my meal. That was going above and beyond in my opinion.

The staff at the Sheraton were always smiling and had kind words for everyone. I will definitely stay here again the next time I come to Arlington, VA.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
1 review
3 of 5 stars Reviewed February 5, 2013

My flight got cancelled and I had to book this hotel last minute. The gentlemen (Ranjit) who checked me in was fantastic. He helped me to get a great rate, some snacks (since I was stranded at airport for a while) and helped with the airport shuttle for the next day's early morning flight.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 3, 2013

I have only great things to say about the Sheraton and hotel staff Jean and Ferdi. I certainly enjoyed my hotel room and staff were very friendly and customer oriented but exception service is why i am writing this review. My new necklace chain broke in the shower and my blue pendant went down the drain. I left a request for them to try and recover it while I left for my meeting. Jean and Ferdi recovered it by removing the tub trap. It was a present from my husband so it means a lot. Thanks so much!

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Chapel Hill, North Carolina
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 31, 2013

We are members of the Starwoods hotel points program, and have generally been treated well when we put up points instead of dollars when booking a hotel. That was NOT the case a year or so ago when we stayed at the 'W' hotel in downtown DC, near the White House. This time we were more frugal with our points and stayed at the Crystal City, VA, Sheraton instead. Crystal City isn't much, but the hotel is very close to a Metro stop and the airport, and everyone was very accommodating. Easy, if expensive parking. Put us on the top floor. Clean rooms, strong green policy (they give you extra hotel points if you forgo maid service), but most of all we had a terrific front desk experience. Minor confusion regarding some perks of our reservation was immediately greeted with substantial vouchers for food in the bar/bistro. And the food was good! And the waitress was nice. Top to bottom, people leaned over backwards to make our stay a great one. If you don't want to hassle with lodging within the district proper, the Sheraton Crystal City will do you well.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Inglewood, California
1 review
5 of 5 stars Reviewed January 27, 2013

My wife and I thoroughly enjoyed our stay at the hotel. It's conveniently near the airport and the metro station. Claude Pierre provided excellent shuttle service from the airport. Hana expedited our hotel check in. Arie and Ranjit were very helpful with helping us resolve our wi-fi issue and providing us an excellent recommandation at a local restuarant. The overall service at the hotel was excellent.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richmond, VA
Top Contributor
69 reviews 69 reviews
25 hotel reviews
Reviews in 20 cities Reviews in 20 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed January 23, 2013

During the week this is a business hotel, but come Friday afternoon and this turns into a great getaway hotel for a great price. The hotel is just one block form a Metro station which makes you close to most anywhere in the DC area. Free parking, WiFi and breakfast make this a great place to stay.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Westin Crystal City

Address: 1800 Jefferson Davis Highway, Arlington, VA 22202 (Formerly Sheraton Crystal City Hotel)
Phone Number:
Location: United States > Virginia > Arlington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Arlington
#2 Romantic Hotel in Arlington
#6 Green Hotel in Arlington
#7 Business Hotel in Arlington
#10 Family Hotel in Arlington
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Westin Crystal City 4*
Number of rooms: 220
Official Description (provided by the hotel):
Just minutes from Washington D.C., The Westin Crystal City boasts convenient access to the area via the adjacent Crystal City Metro Station. Nearby are popular museums and monuments, and Ronald Reagan Washington National Airport (DCA) is a mile away. Between meetings or sightseeing escapades, enjoy uplifting downtime in the comfortable ambiance of any of our 218 well-appointed guest rooms. Sleep well amid the plush layers of the Heavenly® Bed and renew with upscale amenities in the Heavenly® Bath. ... more   less 
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Also Known As:
Sheraton Arlington
Arlington Sheraton

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