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“A very accommodating accommodation” 5 of 5 stars
Review of The Westin Crystal City

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The Westin Crystal City
4.0 of 5 Hotel   |   1800 Jefferson Davis Highway, Arlington, VA 22202 (Formerly Sheraton Crystal City Hotel)   |  
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Ranked #8 of 48 Hotels in Arlington
GreenLeadersSilver level
Chapel Hill, North Carolina
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“A very accommodating accommodation”
5 of 5 stars Reviewed January 31, 2013

We are members of the Starwoods hotel points program, and have generally been treated well when we put up points instead of dollars when booking a hotel. That was NOT the case a year or so ago when we stayed at the 'W' hotel in downtown DC, near the White House. This time we were more frugal with our points and stayed at the Crystal City, VA, Sheraton instead. Crystal City isn't much, but the hotel is very close to a Metro stop and the airport, and everyone was very accommodating. Easy, if expensive parking. Put us on the top floor. Clean rooms, strong green policy (they give you extra hotel points if you forgo maid service), but most of all we had a terrific front desk experience. Minor confusion regarding some perks of our reservation was immediately greeted with substantial vouchers for food in the bar/bistro. And the food was good! And the waitress was nice. Top to bottom, people leaned over backwards to make our stay a great one. If you don't want to hassle with lodging within the district proper, the Sheraton Crystal City will do you well.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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654 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (112)
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English first
Inglewood, California
1 review
5 of 5 stars Reviewed January 27, 2013

My wife and I thoroughly enjoyed our stay at the hotel. It's conveniently near the airport and the metro station. Claude Pierre provided excellent shuttle service from the airport. Hana expedited our hotel check in. Arie and Ranjit were very helpful with helping us resolve our wi-fi issue and providing us an excellent recommandation at a local restuarant. The overall service at the hotel was excellent.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Richmond, VA
Top Contributor
69 reviews 69 reviews
25 hotel reviews
Reviews in 20 cities Reviews in 20 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed January 23, 2013

During the week this is a business hotel, but come Friday afternoon and this turns into a great getaway hotel for a great price. The hotel is just one block form a Metro station which makes you close to most anywhere in the DC area. Free parking, WiFi and breakfast make this a great place to stay.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Chicago, Illinois
1 review
3 of 5 stars Reviewed January 21, 2013

Hotel is very conveniently located with easy access to all points of Wash DC and surrounding areas via Metro. Very friendly and knowledgeable staff - especially Abel, the shuttle driver; Ernest, the concierge / bellman; and India, our bar server. First day of arrival was great! However, with this being an inaug weekend, the hotel was very short-handed on staff which created extremely long waits for food and drink in the bar area - the one server on duty Sunday night had to food/drink orders; take orders back to the kitchen where only 1-person was on duty; mix and serve drinks; clear off tables; and close out customer tabs. I expected hotel management to have planned more efficiently and had more wait staff on working throughout the weekend.

  • Stayed January 2013, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Arlington, Virginia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 19, 2013

Ranjit at front desk was very helpful in getting info on inauguration and briefing on hotel facilities. Also like fast trip to DC on Metro. Could provide more coffee but always nice to have refrigerator in room.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Parsippany, New Jersey
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 15, 2013

Location is very good, queit, high standard neighborhood, very close to metro station which is about 20 min to the mall area, clean rooms, clean relaxing beds, free wireless internet ( speed will be the best after like 11 pm otherwise it's not good for playing videos ) but there are 3 disadvantages : 1- parking fees is exaggerating ( $22.5/ night ) . 2- fridge has no freezer (which is strang), and i had ready food should be freezed , i threw in the garbage, 3- which was the most inconvenient issue which will make me (not to go back to this place again) is , no microwave in the room , in the web site they said i can get that upon request, the receptionist asked the manager, he refused , The microwave was at the restaurant downstairs, i was taking my food downstairs , cook it , wait 20 - 30 min . Then go back with food in front of all people at the restaurant and bar going upstairs, it's so stupid embarassing situation.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Olympia, Washington
Top Contributor
58 reviews 58 reviews
29 hotel reviews
Reviews in 27 cities Reviews in 27 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed January 15, 2013 via mobile

Shabby rooms, elevator and lobby but clean. Great price for an expensive city and adjacent to metro. Great and very friendly staff. Got an upgrade but still a very average room. Had to wait over a half hour for the hotel airport shuttle. If nicer hotels in the area are too pricey then this is an ok substitute.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Westin Crystal City

Address: 1800 Jefferson Davis Highway, Arlington, VA 22202 (Formerly Sheraton Crystal City Hotel)
Phone Number:
Location: United States > Virginia > Arlington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Arlington
#6 Green Hotel in Arlington
#8 Business Hotel in Arlington
#8 Romantic Hotel in Arlington
#10 Family Hotel in Arlington
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Crystal City 4*
Official Description (provided by the hotel):
Just minutes from Washington D.C., The Westin Crystal City boasts convenient access to the area via the adjacent Crystal City Metro Station. Nearby are popular museums and monuments, and Ronald Reagan Washington National Airport (DCA) is a mile away. Between meetings or sightseeing escapades, enjoy uplifting downtime in the comfortable ambiance of any of our 218 well-appointed guest rooms. Sleep well amid the plush layers of the Heavenly® Bed and renew with upscale amenities in the Heavenly® Bath. ... more   less 
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Also Known As:
Sheraton Arlington
Arlington Sheraton

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