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“Hotel Staff Very Helpful” 5 of 5 stars
Review of The Westin Crystal City

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The Westin Crystal City
3.5 of 5 Hotel   |   1800 Jefferson Davis Highway, Arlington, VA 22202 (Formerly Sheraton Crystal City Hotel)   |  
Hotel amenities
Ranked #8 of 48 hotels in Arlington
GreenLeadersSilver level
Kansas City, Missouri
1 review
“Hotel Staff Very Helpful”
5 of 5 stars Reviewed November 21, 2011

We hosted an important meeting that included shipping meeting props. The front counter staff could not have been more helpful offloading much of my work and saving me time. The individual rooms and the conference room were excellent. The conference room set-up was exactly as asked for and the audio visual support was also excellent. I was concerned about audio from some presentation videos, but every thing worked perfect. The conference room staff was also very attentive to our needs and that other conferences weren't too loud. If we have need of another conference in the DC area, we will use the Sheraton.

  • Stayed November 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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636 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (109)
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English first
Abingdon, Maryland
1 review
5 of 5 stars Reviewed November 21, 2011

During the planning of a reunion of Marines who served in Cairo, Egypt during the late 1980s we went directly to the Crystal City Sheraton due to a referral from a friend who is somewhat connected in DC. The hotel offered party rooms to accommodate various events in our schedule to ensure we had many options. During an unscheduled visit to the hotel, Ms. Gamble, Services Manager, found time in her schedule to provide a tour and give us party room options for our events. During our events, the staff was present to ensure everything was set-up and working and also offered additional options that would better serve our event. The staff quickly brought us a table for a cake when they noticed we placed it at a table for guests. The hotel check-in desk were also very helpful and went out of their way to ensure we were taken care of during our stay. I notice an organization the Marines in Cairo are associated with is also having its reunion attendees stay at the same hotel in April and it's not a surprise. The Crystal City Sheraton was part of the reason our first reunion of Marines who served in Cairo, Egypt was a success. Thanks to Ms. Gamble and staff members who provided us such great service.

  • Stayed November 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Panama City Beach, Florida
Contributor
20 reviews 20 reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 20, 2011

We visited DC as complete tourists having never been. The Sheraton was just steps away from the Metro which was super convenient. The hotel staff was very accomodating and courteous! However, we were not informed the pool was closed for renovations when we booked so we were highly disappointed as we were travelling with children.
The bar area was lively and fun each night with great staff. Our rooms were very nice and the bedding was plush. I would definitely would recommend this hotel.

  • Stayed October 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Boone, North Carolina
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 13, 2011

Checked in today - room is spacious, clean and comfortable. Hotel is just across the street from the Metro station so quick access to everything DC. The hotel staff are super nice - especially Ranjit and Francis - a quick courteous checkin and patient with my many questions. Looking forward to a good night's rest on the really comfortable bed.

  • Stayed November 2011, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Harleysville
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 10, 2011

I awoke to chants - where - a bunch of folks with drums out front - 5 stories below.
Never found out what they wanted. The hotel staff kept their cool - and I was able to get a late check-out - 2 PM - no charge. THANK YOU.

Just a couple of blocks from the Crystal City Metro stop and a few slightly longer blocks from a plethora of restaurants. Local one-of-a-kind and chains. Terrific!

Quiet room / very comfortable.

  • Stayed November 2011, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Dallas, Texas
1 review
5 of 5 stars Reviewed November 10, 2011

Hotel was great. Clean, newly renovated, and very nice rooms. The front desk clerks, Ranijt and Dragon, were very courteous and helped me out tremendously. Ranijt went above and beyond to make sure my stay was enjoyable. I definitely recommend this hotel!!!

  • Stayed November 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Auburn, Alabama
1 review
5 of 5 stars Reviewed November 9, 2011

We had a great experience hosting our conference at the Sheraton Crystal City! Dee Gamble was a tremendous help!! We are planning to return next year- could not have had a better visit!

  • Stayed October 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Westin Crystal City

Address: 1800 Jefferson Davis Highway, Arlington, VA 22202 (Formerly Sheraton Crystal City Hotel)
Location: United States > Virginia > Arlington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#6 Green Hotel in Arlington
#8 Business Hotel in Arlington
#11 Family Hotel in Arlington
#11 Romantic Hotel in Arlington
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — The Westin Crystal City 3.5*
Official Description (provided by the hotel):
Just minutes from Washington D.C., The Westin Crystal City boasts convenient access to the area via the adjacent Crystal City Metro Station. Nearby are popular museums and monuments, and Ronald Reagan Washington National Airport (DCA) is a mile away. Between meetings or sightseeing escapades, enjoy uplifting downtime in the comfortable ambiance of any of our 218 well-appointed guest rooms. Sleep well amid the plush layers of the Heavenly® Bed and renew with upscale amenities in the Heavenly® Bath. ... more   less 
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Also Known As:
Sheraton Arlington
Arlington Sheraton

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