I am giving this hotel a VERY GOOD rating because it's above average. That said, it wasn't what I have come to expect from Ritz Carlton properties. That being said, as of this writing, I have been in contact with hotel management and have resolved my issues.
In past RC stays, the doorman has read my name off my luggage tag. Here, upon exiting the cab, the man asked my name. Strange as he took the bag out of the taxi. He escorted me to the front desk and I checked in. I was able to get a room early in the day so that was nice.
My room was a king overlooking the roof of the mall that's attached to the hotel. It was very clean and comfortable, but really nothing spectacular, though I will say that the bed was very comfy and I got an excellent night's sleep.
I did not eat at the hotel, nor did I have occasion to use the lobby bar. Instead, I walked to the mall for meals. Prices on the menu; however, were typical of a nice hotel in the DC area, not really too expensive, but certainly not cheap.
My main issues were that the staff just wasn't friendly overall (except for housekeeping.) In fact, at one point, the concierge was texting on a cell phone behind the concierge staff.
Any time I stay in an RC hotel, there seems to be some sort of renovating going on. In this case, there was a part of the lobby that was closed off behind a curtain. Not sure what's going on as it was a holiday weekend, but for some reason, I always seem to run into some sort of face lift in Ritz hotels.
Internet was free due to my Marriott Rewards status, and it was fairly quick, though I had to log in several times which was sort of annoying. The TV channel selections were decent as well. The air conditioning had some problems as the temperature was set at 64 degrees and it was STILL very hot.
A nice touch is that there is complimentary coffee available in the lobby in the morning, and I was glad to see the coffee station when I arrived, and the next morning upon waking up.
As I mentioned before, the hotel is attached to the Fashion Center at Pentagon City, and a METRO station which makes for easy access to DCA and downtown DC, as well as the surrounding areas. Parking appeared to be valet only, and about $35 per night. As I had taken the train to DC, I had no reason to use the parking.
As for why I wasn't totally happy with my stay, well, it just wasn't what I have come to expect from a Ritz Carlton. Really, my stay was no more special than it was at any other hotel. The facility itself is nice, if a bit tired and in need of a bit more modern furnishings. I didn't really feel welcomed nor valued as a guest. It's these intangibles that can make or break a stay for me and in my opinion, this hotel just didn't make me feel welcome.
Again, I communicated with the management of the hotel and I am happy with the resolution. There really isn't anything wrong with the hotel overall other than needing a little fluffing up and maybe some hospitality training for the associates.
I won't rule out a future visit, and I will give the hotel a chance to redeem itself. That being said, if upon subsequent stays, I still feel the same way, I will choose another hotel.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.