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“Nice stay - close to everything” 4 of 5 stars
Review of The Ritz-Carlton Pentagon City

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The Ritz-Carlton Pentagon City
4.5 of 5 Hotel   |   1250 South Hayes Street, Arlington, VA 22202   |  
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Ranked #9 of 48 hotels in Arlington
St. Augustine FL
Top Contributor
537 reviews 537 reviews
122 hotel reviews
Reviews in 176 cities Reviews in 176 cities
176 helpful votes 176 helpful votes
“Nice stay - close to everything”
4 of 5 stars Reviewed September 19, 2013

Stayed here for three nights on a business trip. The hotel is about a 10 minute ride from the airport. Next store there is a large shopping mall and across the street, Best Buy, Cosco and other stores.

The hotel is older, but the rooms had been updated. The beds are plush pillow tops with assorted pillows. My room had a flat screen tv, a mini bar, desk and a nice chair to watch TV.

The staff is extremely friendly and I enjoyed my stay.

One two minor complaints, one the desk chair is a old style chair. Which means if you are using the desk with your computer, it does not adjust. Also while the TV is a flat screen, it does not have a why for you to plug in an HDMI cable from your computer.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (102)
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Raleigh
Top Contributor
155 reviews 155 reviews
32 hotel reviews
Reviews in 60 cities Reviews in 60 cities
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed September 19, 2013

I stayed here because I was at a conference held at this hotel. I really have no complaints. From check-in to room service to check-out, each staff member was above-and-beyond helpful and friendly. The room service food was very good - excellent French Onion Soup and a vegetable wrap. The shower was strong and - on day 1 - the towels were fluffy. Day 2, the towels were thinner. So - variability on that front. I really liked the convenience of the hotel being attached to a huge 4-story mall and a metro stop. The room was standard, but roomy, in my opinion, and the bed was comfy. This was my first stay at a Ritz, so others may not be so impressed with this: I thought it was great that I could fill out a form to have my boarding pass printed off for me and it was delivered to my room. Nice! I would definitely consider returning here for a vacation stay.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Princeton, New Jersey
Top Contributor
88 reviews 88 reviews
72 hotel reviews
Reviews in 46 cities Reviews in 46 cities
130 helpful votes 130 helpful votes
4 of 5 stars Reviewed September 17, 2013

I am giving this hotel a VERY GOOD rating because it's above average. That said, it wasn't what I have come to expect from Ritz Carlton properties. That being said, as of this writing, I have been in contact with hotel management and have resolved my issues.

In past RC stays, the doorman has read my name off my luggage tag. Here, upon exiting the cab, the man asked my name. Strange as he took the bag out of the taxi. He escorted me to the front desk and I checked in. I was able to get a room early in the day so that was nice.

My room was a king overlooking the roof of the mall that's attached to the hotel. It was very clean and comfortable, but really nothing spectacular, though I will say that the bed was very comfy and I got an excellent night's sleep.

I did not eat at the hotel, nor did I have occasion to use the lobby bar. Instead, I walked to the mall for meals. Prices on the menu; however, were typical of a nice hotel in the DC area, not really too expensive, but certainly not cheap.

My main issues were that the staff just wasn't friendly overall (except for housekeeping.) In fact, at one point, the concierge was texting on a cell phone behind the concierge staff.

Any time I stay in an RC hotel, there seems to be some sort of renovating going on. In this case, there was a part of the lobby that was closed off behind a curtain. Not sure what's going on as it was a holiday weekend, but for some reason, I always seem to run into some sort of face lift in Ritz hotels.

Internet was free due to my Marriott Rewards status, and it was fairly quick, though I had to log in several times which was sort of annoying. The TV channel selections were decent as well. The air conditioning had some problems as the temperature was set at 64 degrees and it was STILL very hot.

A nice touch is that there is complimentary coffee available in the lobby in the morning, and I was glad to see the coffee station when I arrived, and the next morning upon waking up.


As I mentioned before, the hotel is attached to the Fashion Center at Pentagon City, and a METRO station which makes for easy access to DCA and downtown DC, as well as the surrounding areas. Parking appeared to be valet only, and about $35 per night. As I had taken the train to DC, I had no reason to use the parking.

As for why I wasn't totally happy with my stay, well, it just wasn't what I have come to expect from a Ritz Carlton. Really, my stay was no more special than it was at any other hotel. The facility itself is nice, if a bit tired and in need of a bit more modern furnishings. I didn't really feel welcomed nor valued as a guest. It's these intangibles that can make or break a stay for me and in my opinion, this hotel just didn't make me feel welcome.

Again, I communicated with the management of the hotel and I am happy with the resolution. There really isn't anything wrong with the hotel overall other than needing a little fluffing up and maybe some hospitality training for the associates.

I won't rule out a future visit, and I will give the hotel a chance to redeem itself. That being said, if upon subsequent stays, I still feel the same way, I will choose another hotel.

  • Stayed September 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Atlanta, Georgia, USA
Top Contributor
54 reviews 54 reviews
14 hotel reviews
Reviews in 24 cities Reviews in 24 cities
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed September 14, 2013

So, in my mind "the ritz" always has meant excellent service, well, not here. It is an overpriced room because it connects to the mall and is near the metro stop. I booked a Travelocity deal that included a $50 breakfast credit, not none of the staff could explain it to me. I had a horrible instance with the valet fighting with me to take my bags, even though they were wedged between my legs in the front seat, and I had a time trying to talk to the room service staff. In addition, the house keeping staff took my toothbrush out of my personal toothbrush holder just to put it on a washcloth. They also put my gradmother's medicine in a drawer- not understanding that one...

However, the Main restaurant was beyond fabulous. It was potentially the best breakfast I have ever had. I may make a trip back for their orange juice and fitness breakfast. The staff was super accommodating.

  • Stayed September 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sayre, Pennsylvania
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed September 5, 2013

Staff were TERRIFIC! The property itself did not reflect what one expects from a Ritz-Carlton.
If you book a stay here, realize that you're getting a "Ritz-Carlton Lite". A fine average hotel, but not a Ritz-Carlton.

  • Stayed August 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edgewater Park, New Jersey
Senior Contributor
32 reviews 32 reviews
30 hotel reviews
Reviews in 28 cities Reviews in 28 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed September 5, 2013

Staying in or near the DC area, Ritz Carlton Pentagon City is the ideal hotel. Located about 100 ft. from the Metro, it is easily accessible and situated right near Pentagon City mall. The ambience of the Ritz is it's typical fashion. As a Marriott Gold status member, not even breakfast is included but that can be expected at the Ritz. Service is top notch, and front desk and bellmen greet you by your name each time you enter/exit. Gym and facilities are top notch as well. Definitly worth the stay here.

Room Tip: Ask for a Pentagon City view on a high floor as you will have a great view of the city.
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  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
Top Contributor
60 reviews 60 reviews
38 hotel reviews
Reviews in 36 cities Reviews in 36 cities
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed September 2, 2013

We've stayed here multiple times in the past few years, as we visit friends in the DC area. Price wise for this trip we couldn't go wrong, with the Bed & Breakfast, included a $50 breakfast credit per day and free valet parking. Definitely worth it, as breakfast costs at least $50 here, and valet is another $20 for the night, so the upgrade is worth the price

Check-in service is swift and as expected at any Ritz. They noted they we needed a feather free room, but when we got to the room, it was not prepared correctly. Housekeeping made the changes needed, but it is annoying that you book something in advance and it is not taken care of.

Breakfast is really good. Everything is fresh, easy and the service is good.

Sort of gross to see food carts in the halls left outside from guests from room service the night before. Yes, guests do not call for a pickup, but there has to be cameras in the hallway that security can see. Also, housekeeping was in other rooms in the morning, so they could have made a call to get the cart removed. It was there from before we left for breakfast until we returned, so an hour would have been plenty of time.

Other than that, the room is a standard room, nothing special. Clean and as expected for a Ritz. however, I HATE that they have shower curtains, it just gross.

Location is great for getting most anywhere, which is the reason we stay here.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about The Ritz-Carlton Pentagon City

Address: 1250 South Hayes Street, Arlington, VA 22202
Phone Number:
Location: United States > Virginia > Arlington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Arlington
#7 Family Hotel in Arlington
#9 Business Hotel in Arlington
#9 Romantic Hotel in Arlington
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Ritz-Carlton Pentagon City 4.5*
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Also Known As:
The Ritz-Carlton Pentagon City Hotel Arlington
Ritz Arlington
Ritz-Carlton Arlington
Arlington Ritz-Carlton
Ritz Carlton Pentagon City

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