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“Fantastic Value” 5 of 5 stars
Review of The Ritz-Carlton Pentagon City

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The Ritz-Carlton Pentagon City
4.5 of 5 Hotel   |   1250 South Hayes Street, Arlington, VA 22202   |  
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Ranked #10 of 47 hotels in Arlington
Baltimore, Maryland
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
17 helpful votes 17 helpful votes
“Fantastic Value”
5 of 5 stars Reviewed May 28, 2013

Just spent Memorial Day Weekend here - had a great time. Checked in at 1pm and checked out at 3pm! We had a 16th floor room with a king bed and rollaway which was perfect for our little one. The rooms did not feel outdated as some have said. They were clean, well decorated - with marble bathrooms. The indoor pool was small, but warm. The gym area was nice and there was also a wet and dry sauna. There was no spa. The customer service was outstanding - everyone was extremely polite and friendly. Our kids loved the complimentary lemonade, smoothies and other fun beverages that were served in the lobby. We ate at the restaurant for dinner and breakfast and recommend the lounge food which was a larger casual area - perfect for families but still with an upscale feel. There was a mall that was physically attached to the hotel with a giant food court. The metro stop was right in front of the hotel and took about 3 stops to get to the National Mall area. We will definitely return in the future.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (102)
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English first
Top Contributor
59 reviews 59 reviews
21 hotel reviews
Reviews in 20 cities Reviews in 20 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed May 27, 2013 via mobile

Just back from a three night stay at this Ritz. My husband and I were very pleased with the service, and the location cannot be beat. All Ritz employees that we encountered were helpful and courteous, holding doors, wishing you a good day, etc. We used valet parking and our car was ready within minutes of our request when we were checking out. Our television had a bad line where the picture was breaking up, and a service person was there within minutes to assess the problem. We went out to meet a friend for drinks in the lobby bar, and when we returned, the tv had been replaced. In addition, they sent up a refrigerator for us. Each day our room was serviced and the bed was turned down with chocolates on the side table. We used the business center to check our email and we were always able to get access to a computer without waiting. Our first night we had room service that came promptly and was very tasty. We set out our cart and it was removed from the hallway within half an hour. We used the Metro to get around and the station through the mall was easy to navigate and very convenient. This is a convenient location with great service. We will definitely check this hotel first the next time we are visiting friends in Washington DC.

Stayed May 2013, traveled as a couple
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Boulder, Colorado
Top Contributor
66 reviews 66 reviews
50 hotel reviews
Reviews in 47 cities Reviews in 47 cities
190 helpful votes 190 helpful votes
5 of 5 stars Reviewed May 20, 2013

I had a seminar to attend at this hotel, and we decided to take the kids and spend a few extra days. We booked a suite and caught a short taxi ride over from Reagan Airport. Check in was smooth and easy and the room was great. 17th floor with a nice view of the Pentagon, Arlington Cemetery, the Air Force Memorial and, in the distance, the Washington Monument and the Capitol. Nice. Actually walking distance from the Pentagon Memorial. Our bed was of good sleep quality, and the fold out couch for the kids was just fine. A very nice, bright, large room. Clean and pleasant.

But the service here is what really shined for us. Super friendly everyone. I was never able to actually open a door! This was a top down characteristic. Made our stay that much more delightful.

Breakfast was fairly buffet oriented, but it was a good buffet. Pentagon City is kind of a weird place. Largely shopping malls, chain restaurants, and, of course, the Pentagon.

A special word is warranted for the concierge staff. They shined brightly amongst an already stellar group. Jamal and Baboa, in particular, helped set us up last minute each night that we were there. Thanks guys!

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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MD
Senior Contributor
44 reviews 44 reviews
17 hotel reviews
Reviews in 15 cities Reviews in 15 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed May 19, 2013

My room was not ready when we arrived. We had reserved two double beds which is part of our profile. They had a king room reserved. We had food items that we to be in the room upon arrival, they were not. I suspect that the items were delivered to the first room. I physically went to the front desk twice and brought this to the attention of both the front desk and the concierge. I was told that the items were on there way. After waiting over one hour, I canceled the items.

This is well below the standard of service that I would expect from a Ritz Carlton or Marriott Brand. I was not offered any apology or accommodation.

The property is attached to an amazing mall. Shop till you drop. All the high end stores and more. Accessible to everything in the area. All and all, a a great place to stay , but lacking in service.

Room Tip: All rooms are about the same
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  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Tokyo
Senior Contributor
48 reviews 48 reviews
11 hotel reviews
Reviews in 23 cities Reviews in 23 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed May 19, 2013

Impressed with the welcoming atmosphere at the Ritz upon arrival. After a lengthy international flight, we found the hotel a true oasis during a busy graduation weekend. The doorman, front desk, concierge, and maids helped make our stay more than comfortable. We were treated to fresh coffee in the lobby in the morning, and sparkling wine in the evening. This will certainly become our home base during future trips.

  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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michigan
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 17, 2013

Stayed at the Ritz Carlton Pentagon City for three nights as part of a conference last week. From the moment we stepped out of the taxi, we were treated like royalty. The staff couldn't have been more accommodating, calling us by name and always asking how our day was. One evening we were studying the metro map and Ryan walked up and said, Where you going tonight? He told us how to get to our restaurant and a fabulous bar to go to for cocktails with the best view in DC. The next day was the Mother's Day Grand Buffet. I desperately wanted to go, but they were fully booked. Ryan was in charge of this event and magically, he worked us in and we had a fabulous buffet. Oysters, crab claws, shrimp, sushi, scallops, NY strip etc. The location was great, adjacent to a mall so we could easily grab a quick cheap breakfast, and the metro was right across the street. Our room was lovely and very clean. Absolutely no complaints. It might be hard to stay at another hotel chain after being so spoiled!

Room Tip: We had a corner room 1001. It was huge although it wasn't a suite. Quiet.
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  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beloit, Wisconsin
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed May 16, 2013

Loved this hotel! We were part of a conference but chose to upgrade to the Club level and it was truly a treat to experience and well worth the additional charge.. Although we had a glitch checking in, the staff could not have been friendlier, more attentive or more apologetic and went beyond any normal expectation to make things right. Housekeeping manager Ana, saved the evening for me with her personal service. And everyone involved in the Club lounge from early morning to late at night was gracious and again personally attentive. It was obvious long term relationships between guests and hotel staff have developed in the Lounge...everyone was treated like returning family. Rooms were comfortable, perhaps could use some refreshing but truly the outstanding quality of this hotel is the incredible staff...right down to the bartenders during the banquets who tracked me down to keep my champagne glass full while others drank wind. need I say more?

Room Tip: Spring for the Club level for incredible value and high floor for view.
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  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton Pentagon City

Address: 1250 South Hayes Street, Arlington, VA 22202
Phone Number:
Location: United States > Virginia > Arlington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Arlington
#7 Family Hotel in Arlington
#10 Romantic Hotel in Arlington
#10 Business Hotel in Arlington
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Ritz-Carlton Pentagon City 4.5*
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Also Known As:
The Ritz-Carlton Pentagon City Hotel Arlington
Ritz Arlington
Ritz-Carlton Arlington
Arlington Ritz-Carlton
Ritz Carlton Pentagon City

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