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“Exceptional Service in a Very Comfortable Hotel” 5 of 5 stars
Review of The Ritz-Carlton Pentagon City

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The Ritz-Carlton Pentagon City
4.5 of 5 Hotel   |   1250 South Hayes Street, Arlington, VA 22202   |  
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Ranked #10 of 48 Hotels in Arlington
Boulder, Colorado
Top Contributor
72 reviews 72 reviews
56 hotel reviews
Reviews in 51 cities Reviews in 51 cities
199 helpful votes 199 helpful votes
“Exceptional Service in a Very Comfortable Hotel”
5 of 5 stars Reviewed May 20, 2013

I had a seminar to attend at this hotel, and we decided to take the kids and spend a few extra days. We booked a suite and caught a short taxi ride over from Reagan Airport. Check in was smooth and easy and the room was great. 17th floor with a nice view of the Pentagon, Arlington Cemetery, the Air Force Memorial and, in the distance, the Washington Monument and the Capitol. Nice. Actually walking distance from the Pentagon Memorial. Our bed was of good sleep quality, and the fold out couch for the kids was just fine. A very nice, bright, large room. Clean and pleasant.

But the service here is what really shined for us. Super friendly everyone. I was never able to actually open a door! This was a top down characteristic. Made our stay that much more delightful.

Breakfast was fairly buffet oriented, but it was a good buffet. Pentagon City is kind of a weird place. Largely shopping malls, chain restaurants, and, of course, the Pentagon.

A special word is warranted for the concierge staff. They shined brightly amongst an already stellar group. Jamal and Baboa, in particular, helped set us up last minute each night that we were there. Thanks guys!

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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599 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (111)
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MD
Senior Contributor
44 reviews 44 reviews
17 hotel reviews
Reviews in 15 cities Reviews in 15 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed May 19, 2013

My room was not ready when we arrived. We had reserved two double beds which is part of our profile. They had a king room reserved. We had food items that we to be in the room upon arrival, they were not. I suspect that the items were delivered to the first room. I physically went to the front desk twice and brought this to the attention of both the front desk and the concierge. I was told that the items were on there way. After waiting over one hour, I canceled the items.

This is well below the standard of service that I would expect from a Ritz Carlton or Marriott Brand. I was not offered any apology or accommodation.

The property is attached to an amazing mall. Shop till you drop. All the high end stores and more. Accessible to everything in the area. All and all, a a great place to stay , but lacking in service.

Room Tip: All rooms are about the same
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  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Tokyo
Senior Contributor
49 reviews 49 reviews
12 hotel reviews
Reviews in 24 cities Reviews in 24 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed May 19, 2013

Impressed with the welcoming atmosphere at the Ritz upon arrival. After a lengthy international flight, we found the hotel a true oasis during a busy graduation weekend. The doorman, front desk, concierge, and maids helped make our stay more than comfortable. We were treated to fresh coffee in the lobby in the morning, and sparkling wine in the evening. This will certainly become our home base during future trips.

  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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michigan
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 17, 2013

Stayed at the Ritz Carlton Pentagon City for three nights as part of a conference last week. From the moment we stepped out of the taxi, we were treated like royalty. The staff couldn't have been more accommodating, calling us by name and always asking how our day was. One evening we were studying the metro map and Ryan walked up and said, Where you going tonight? He told us how to get to our restaurant and a fabulous bar to go to for cocktails with the best view in DC. The next day was the Mother's Day Grand Buffet. I desperately wanted to go, but they were fully booked. Ryan was in charge of this event and magically, he worked us in and we had a fabulous buffet. Oysters, crab claws, shrimp, sushi, scallops, NY strip etc. The location was great, adjacent to a mall so we could easily grab a quick cheap breakfast, and the metro was right across the street. Our room was lovely and very clean. Absolutely no complaints. It might be hard to stay at another hotel chain after being so spoiled!

Room Tip: We had a corner room 1001. It was huge although it wasn't a suite. Quiet.
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  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beloit, Wisconsin
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed May 16, 2013

Loved this hotel! We were part of a conference but chose to upgrade to the Club level and it was truly a treat to experience and well worth the additional charge.. Although we had a glitch checking in, the staff could not have been friendlier, more attentive or more apologetic and went beyond any normal expectation to make things right. Housekeeping manager Ana, saved the evening for me with her personal service. And everyone involved in the Club lounge from early morning to late at night was gracious and again personally attentive. It was obvious long term relationships between guests and hotel staff have developed in the Lounge...everyone was treated like returning family. Rooms were comfortable, perhaps could use some refreshing but truly the outstanding quality of this hotel is the incredible staff...right down to the bartenders during the banquets who tracked me down to keep my champagne glass full while others drank wind. need I say more?

Room Tip: Spring for the Club level for incredible value and high floor for view.
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  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandria, Virginia
Senior Contributor
28 reviews 28 reviews
22 hotel reviews
Reviews in 19 cities Reviews in 19 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed May 14, 2013

We took our two kids with us for a "Mother's Day" overnight and we were treated very well. The staff went out of their way to be accommodating on a pretty slow weekend, and we were surprised at the ample friendliness in an East Coast hotel. The views to DC were nice, and this location is attached to a big mall that had numerous options. Kids loved the pool and the girls went shopping. I've been in nicer Ritz-Carltons, but this was overall very good - and considerably more affordable than the DC Ritz. (The food was OK, although I am worried that the Ritz food is starting to feel more like a Marriott.) Our only complaint was that the breakfast buffet was poorly staffed: had to ask for plates and butter! That was not up to Ritz standards. But any complaints were more than offset by a lovely concierge lounge and terrific people skills by everyone we met.

Room Tip: Ask for a room facing the Potomac River - really nice!
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  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prescott, Arizona
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 9, 2013

My husband and I were recently in DC for an event and to visit friends/family. We stayed for
eight nights at the Ritz at Pentagon City. We had s suite and the service from arrival to departure was excellent. The staff were very attentive and friendly at all times. Two of the days it was raining when we left the hotel and the valets were kind enough to let us use a Ritz umbrella all day, without asking how long, etc., etc.

We also liked that you now need your room key to access the hotel from the Mall. This allows only guests of the hotel in.

I will say though that the bathrooms off the lobby need a bit of renovating as they are starting to get a bit "tired" and beat up. I am always rating the ladies restrooms (as are most women) and when I went to use the Women's room off the lobby, I decided to just go back up to my room.
My brother-in-law was visiting us that day and he commented on the Men's restroom, that it was 'beat-up' and needed renovating. That's the only negative on the hotel.

We would definitely stay there again.

Room Tip: Not sure what side we were on, but we had a corner suite and heard no noise. The hotel is very quie...
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  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton Pentagon City

Address: 1250 South Hayes Street, Arlington, VA 22202
Phone Number:
Location: United States > Virginia > Arlington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Arlington
#8 Family Hotel in Arlington
#9 Business Hotel in Arlington
#11 Romantic Hotel in Arlington
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Ritz-Carlton Pentagon City 4.5*
Number of rooms: 366
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Also Known As:
The Ritz-Carlton Pentagon City Hotel Arlington
Ritz Arlington
Ritz-Carlton Arlington
Arlington Ritz-Carlton
Ritz Carlton Pentagon City

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