I have stayed at this property several times. I also am a huge Ritz advocate and love the brand. The positives are a lot. Location is perfect. You have the Metro stop 40 feet from the front door so getting to DC is super easy. It's also only 5 minutes from DCA airport. The service is stellar and what one would expect from a five star. They had a genuine care for the guest and worked hard to go above and beyond to serve. I believe the Club floor is a great investment if there's more than one person in your group. Having 5 food presentations a day including drinks is a value compared to typical Hotel restaurant food prices. This hotel is also attached to a mall and you have a ton of options there too. The rooms are in great shape and definitely 5 star. I personally have high expectations and standards and thus the other side of the coin. The hotel in general is ready for an update. The club is very very small and dated as well. I agree with other viewers that internet should be included. You can stay at the Courtyard for $45 and get free internet. Try adding it in the fee (or hotel fee) so you (the guest) feel like it's included. It's not the $12, it's the perception. Personally, I feel it's bad profit. Overall, it's a great property you can trust for an overnight stay or business.