Loved staying here. First class all the way; starting with check-in, where they were efficient and knowledgable, and served our kids sugar cookies!- way to make friends- and ending with check out, nothing but excellent service and class.
The staff knew our names, offered us assistance every time we got off the elevators in the lobby, and did their best to make our family vacation special. They made a fuss over the kids, gave us advice about making the trip easier and truly made the stay fantastic.
First morning we came down to the lobby, they asked where we were going. We said the zoo. They asked if we had eaten and when we said that we planned to eat there, they pointed out that they really don't have much for breakfast. The concierge suggested the food court in the mall, when we didn't know what that was or how to get there- he WALKED US over and showed us! Now that is service!
And of course, the hotel is beautiful. It's the Ritz! Nothing more to say. It's not called "putting on the Ritz" for nothing. Stunning beautiful.
We stayed in the executive suite and it was large enough for our family of 3 adults and 3 kids (ages 4, 2, and infant) to have plenty of room! And the decor was tasteful and elegant.
This hotel is connected to the mall and so has indoor access to the metro, and as stated earlier, a food court, and shopping. Quick food is important with kids, so much easier than a restaurant. There is also an entrance to the metro right outside the front door if you prefer, things here couldn't be more convenient. And what a quick trip to the National Mall! We were worried we were too far away, but it was literally 5 minutes on the metro.
I cannot say enough wonderful things about this hotel and it's wonderful staff.