OK. It's a Ritz. Service is Ritz quality. Courteous, thoughtful, polite, helpful, and all of that. After arriving on a red-eye at 7:00 a.m. they immediately found me a clean room so I could shower. Very much appreciated. Impeccably clean. No complaints whatsoever about the amazing staff.
But this architectural train-wreck desperately needs a renovation. Uninteresting 80's exterior with dated furniture and decor. This type of furniture belongs in a classic '20's hotel -- not a badly planned-out modern building wedged between two wings of a mall. Cramped public spaces. Marble bathroom floors (which look pretty, but are really slippery when wet). Horrible sound insulation between adjoining rooms. Rotten location with views of a Costco and a freeway. With a total renovation, the place could be a pretty good upper-mid-range convention hotel. It's not nearly up to Ritz standards.