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“Very nice hotel centrally located within mall complex” 4 of 5 stars
Review of The Ritz-Carlton Pentagon City

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The Ritz-Carlton Pentagon City
4.5 of 5 Hotel   |   1250 South Hayes Street, Arlington, VA 22202   |  
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Ranked #10 of 48 Hotels in Arlington
Dallas, Texas
Top Contributor
107 reviews 107 reviews
99 hotel reviews
Reviews in 67 cities Reviews in 67 cities
62 helpful votes 62 helpful votes
“Very nice hotel centrally located within mall complex”
4 of 5 stars Reviewed March 22, 2013

This is a very nice hotel, typical of all the amenities of Ritz. Is nearby the Pentagon, and conveniently located within a very nice tier one mall. Walking distance to descent restaurants, offers a great workout facility, spa and exceptional customer service.

Great choice for business nearby the Pentagon.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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557 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Ellicottville, New York
Top Contributor
77 reviews 77 reviews
57 hotel reviews
Reviews in 41 cities Reviews in 41 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed March 18, 2013

...when they have government rate rooms available, which they do a lot! I love to stay at this hotel as it's really luxurious, comfortable, and in the perfect spot. Its always a pleasure checking-in, walking into the lobby, getting friendly greetings from the staff... I wish all staff at all hotels were this much into the hospitality portion of their jobs. Since the Ritz is owned by Marriott you get Marriott points which is great. No question that there are usually cheaper places to stay, but it's worth it to get the Ritz treatment every so often.

  • Stayed May 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
washington dc
Senior Contributor
35 reviews 35 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 15, 2013

In short, if you have work in VA but your partner, spouse, kids are with you and they want to do the tourist thing in DC - this is the prefect high end hotel. Not trendy, not modern but up to date, fresh and comfortable.

This was not my first choice but it worked out best since I was there for work in Alexandria and the boyfriend was going to do the tourist thing in DC while I worked. Somehow we got a corner room at the hotel with a good view (could see the pentagon). The hotel is located so close to the metro you can literally throw a stone and hit it from the front door. The staff was friendly and generally helpful (although I did call down on two occasions and was told that we'd get a call back but didn't.) There were very minor problems with the room 1) one of the phones didn't work (someone prior to me got to agressive with unplugging it and as a result it no longer would stay plugged in.) 2) the water pressure in the shower was too low and the sink drain plug wouldn't stay up so we had to reach in to pull it up for the sink to drain (yuck). 3) I noticed only because I had to pick up something off the floor that under the dresser was an unopened pack of coffee and a swizzle stick that had probably been there since before we checked in (had fallen down the back out of reach of the vacuum). And on the last day the toilet only did very weak flushes (would not have passed the golf ball flush test from that toilet commercial). I know all this sounds bad but it was REALLY a very pleasant stay. I'd definitely go back. Those things were minor and to be honest we didn't ask for any of them to be fixed (didn't complain). The turn down service was fantastic (free bottled water replaced twice a day - LOVED that.). The hotel itself in a perfect location and the staff helpful when needed but not constantly there when not needed. My boyfriend forgot his umbrella and they liberally loaned them out to us. Apples by the front door. Choice of newspapers delivered. Coffee and tea too downstairs and in the room. Comfy robes. All the tourist buses pick up steps from the hotel which is super convenient. I spent an entire morning and afternoon working in the room and the maid was awesome - she cleaned quietly around me and asked my permission before she turned on the vacuum cleaner. Saw her several times. She seemed like a lovely person.

I highly recommend this hotel at a 4.5.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Clinton, MD
Senior Contributor
48 reviews 48 reviews
29 hotel reviews
Reviews in 26 cities Reviews in 26 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed March 14, 2013

My husband and I decided to take a weekend close home and stay at the Ritz. Very good service and the room was fantastic. I appreciated that the staff called us by name and was very attentive. If you are visiting the area, the location is excellent with the subway system near by taking you into the city. It is located within a high end mall, where you can also do shopping. The surrounding area has plenty of places to eat so you are not limited to the food court in the mall or the dining at the hotel. The bed was very comfortable, and a very welcoming room. We ordered room service for breakfast, and that would be the only minus I would have. The food wasn't as good as I expected for the Ritz. If I have the opportunity, I would definitely stay here again.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Georgia
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 14, 2013

My husband & I came to the Ritz Pdntagon City for five nights to attend a class. We stayed on the club level & I reccomend it! All the Ladies & Gentleman of the Ritz Carlton made our experience great, but I must give a shout out to Farida, Sonia & Babou in the club lounge. They took amazing care of us and they are great people. They truly have the heart to serve built into their DNA. We walked to the Pentagon 9-11 memorial and easily took the metro to the city. This is a great place to stay.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Charlotte, North Carolina, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 28, 2013

This hotel was the perfect location. The metro is connected to the hotel which made traveling very easy. There is also a mall for any last minute items. I highly recommend this hotel to anyone traveling to DC.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 28, 2013

Had a good two night stay here, close to airport close to city. My first time here, I expected the Ritz to be more upscale as I have experienced at other properties. Staff is very helpful, knowledgeable… But sometimes there are just too many employees to say good morning to... Doorman, bellman, second doorman, front desk staff, security man, etc. Lobby is now being renovated. Rooms are spacious, very clean, and bedding is fine but the mattress was fairly old. My impression is this Ritz is much more like a very nice Marriott than a typical Ritz Hotel.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton Pentagon City

Address: 1250 South Hayes Street, Arlington, VA 22202
Phone Number:
Location: United States > Virginia > Arlington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Arlington
#7 Family Hotel in Arlington
#9 Business Hotel in Arlington
#9 Romantic Hotel in Arlington
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Ritz-Carlton Pentagon City 4.5*
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Also Known As:
The Ritz-Carlton Pentagon City Hotel Arlington
Ritz Arlington
Ritz-Carlton Arlington
Arlington Ritz-Carlton
Ritz Carlton Pentagon City

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