We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nice, but with one big issue” 4 of 5 stars
Review of The Ritz-Carlton Pentagon City

Save Saved
You added The Ritz-Carlton Pentagon City to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
The Ritz-Carlton Pentagon City
4.5 of 5 Hotel   |   1250 South Hayes Street, Arlington, VA 22202   |  
Hotel website
  |  
Hotel packages
  |  
  |  
Hotel amenities
Special Offer
$50 Shopping Credit, More
Ranked #9 of 48 hotels in Arlington
NJ
Top Contributor
63 reviews 63 reviews
20 hotel reviews
Reviews in 33 cities Reviews in 33 cities
54 helpful votes 54 helpful votes
“Nice, but with one big issue”
4 of 5 stars Reviewed November 29, 2012

I have stayed here several times and there are many pluses.
There is a metro stop right out front..in fact, you can enter without going outside. The hotel is attached to the Fashion Mall, which is a nice distraction. if you get a 'city' view it is pretty nice, if blocked by a few buildings.
The hotel staff is very nice, very helpful and the rooms are quite attractive.
The club level, the club lounge, is very, very nice and the staff there is excellent..although for reasons that did not make sense to me the club lounge was 'closed' during a recent holiday stay. That was a MAJOR disappointment to me. Sure, I would like to be off on holidays but that is not an option for a hotel, is it?

My only dissatisfaction with this hotel is the restaurant Fyve.
Bland looking and lacking service. There always seemed to be a lot of guys in suits who work there wandering around and too few servers to actually handle serving. Food are slow to be delivered, morning and night and while pretty good, not worth the price and often served while not hot! I do not blame the servers but management..this is a restaurant in need of better management.

Room Tip: go club level..city view
See more room tips
  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

499 people have reviewed this hotel

Traveler rating
    248
    162
    55
    20
    14
See reviews for
102
100
47
171
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (94)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Orlando, Florida
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 26, 2012

Location is perfect 2 stops from Reagan Airport. Stayed on the Club level. Club attendants were very friendly and attentive. Room was comfortable. Room service was top notch, with the food delivered hot and fresh.

Would return for my next trip to the DC area.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northfield, Illinois
Top Contributor
65 reviews 65 reviews
12 hotel reviews
Reviews in 37 cities Reviews in 37 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed November 24, 2012 via mobile

This is our "go-to" hotel when staying in the DC area. Five minutes from Reagan Airport and a short Metro ride away from nearly anywhere in the District, this hotel boasts some of the most quiet, comfortable rooms around. This visit, we booked the special package that included free parking and breakfast along with a reasonable (less than $200/night) room rate. Unfortunately, though, the staff at the hotel needs some serious (re)training. One concierge recommended a barbecue restaurant (Epic Smokehouse) that left a lot to be desired. Another seemed utterly clueless about how to book a tour of Mount Vernon. In the dining room (for breakfast), one day, we were seated near a large table that wasn't bussed for nearly the entire time we were there (despite numerous staff walking by - including a couple of managers who seemed more interested in some nearby floral arrangements). On another day, my wife's oatmeal was served stone cold. When it was eventually replaced, it was without apology. The worst, though, was at checkout - when it took far longer than it should have to remove the breakfast charges from our bill.

Stayed November 2012, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bakersfield, California
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 21, 2012

Not only is the hotel First Class in evey way but you are treated to the convenience of DC's Metro just outside the hotel when you leave from the front entrance. The staff is very friendly and knowledgeable. Another plus is the beautiful glass ceiling mall adjacent to the Ritz. The best part of all were their beds. Treat yourself to a stay at this Ritz.

Room Tip: Higher floors have the best view of the Pentagon and Arlington
See more room tips
  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pinehurst
Top Contributor
118 reviews 118 reviews
52 hotel reviews
Reviews in 57 cities Reviews in 57 cities
113 helpful votes 113 helpful votes
4 of 5 stars Reviewed November 19, 2012

The location is fantastic, next door to a nice mall and right above the Washington Metro subway line. Rates however are the lowest of the 4 Ritz in DC area, so good value. The building is nice and staff was excellent throughout. Breakfast was fine. Only drawback is in housekeeping as we had a bulb out and staff apparently couldn't understand English note to fix it.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chicago, IL
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 18, 2012

Very nice hotel- everything first class -especially the service. Metro stop just outside front door makes it so convenient to get anywhere in DC. The hotel is attached to a great mall with lots of shopping and eating options. Then, behind the mall is an area with outdoor skating rink, lots of great restaurants and more shopping. Absolutely would return again!

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
suburbs of philadelphia, pa
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed November 18, 2012 via mobile

The rooms are a bit tiny for a Ritz location and the price, although very clean. There is no parking aside from $32/night valet. There is a fabulous high-end mall literally attached to the hotel. Includes stores such as: Apple, LUSH and Nordstrom. I'd recommend this hotel based on cleanliness and location.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Been to The Ritz-Carlton Pentagon City? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Ritz-Carlton Pentagon City

Also Known As:
The Ritz-Carlton Pentagon City Hotel Arlington
The Ritz-Carlton Pentagon City Hotel
Ritz Carlton Arlington
Ritz Arlington
Ritz-Carlton Arlington
Arlington Ritz-Carlton
Arlington Ritz
Ritz Carlton Pentagon City
Address: 1250 South Hayes Street, Arlington, VA 22202
Phone Number:
Location: United States > Virginia > Arlington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Arlington
#7 Family Hotel in Arlington
#9 Business Hotel in Arlington
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Ritz-Carlton Pentagon City 4.5*
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Booking.com, Expedia, Tingo, TripOnline SA, Asiatravel.com Holdings, Priceline, Hotels.com, Venere and Agoda so you can book your The Ritz-Carlton Pentagon City reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage The Ritz-Carlton Pentagon City, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.