Stayed here on Memorial Day weekend to celebrate a bachelorette party and I have to say it was a good choice. Snagged this hotel at a discounted rate on their website for two connecting rooms (which worked out better than booking a suite). Just as spacious and half the price.
Simply put, the service is unparallel. Upon checkin I notified the front desk I was having a party and they actually gave me supplies to help decorate the room for the party. There were no questions, judgements, or those infamous "No Party Letters". My guests had no issues coming and going to my room and overall we didn’t get the dreaded security knock on the door. It was simply a group of friends have a few drinks and enjoying our weekend before a night on the town. At checkout, I apologized to the attendant if there were any noise complaints and she said they actually blocked our whole area and did not check in other guests around us. WOW! Talk about service…I was stunned that they would go to that degree to ensure the comfort of other guests but also to allow us to enjoy this event without being bothered. That is what service is about, making a win-win situation for everyone and I was truly impressed.
No this hotel is not as chic and pretty as the Park Hyatt, the rooms are very drabby and a little dated, but the level of service is unmatched and that makes it well worth the expensive rate. Thank you Ritz Carlton for making my stay a wonderful one and for being so proactive!