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“Above and Beyond!” 5 of 5 stars
Review of The Ritz-Carlton Pentagon City

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The Ritz-Carlton Pentagon City
4.5 of 5 Hotel   |   1250 South Hayes Street, Arlington, VA 22202   |  
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Hotel amenities
Special Offer
Complimentary Breakfast
Ranked #10 of 48 Hotels in Arlington
Certificate of Excellence
Washington DC, District of Columbia
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Above and Beyond!”
5 of 5 stars Reviewed June 4, 2012

Stayed here on Memorial Day weekend to celebrate a bachelorette party and I have to say it was a good choice. Snagged this hotel at a discounted rate on their website for two connecting rooms (which worked out better than booking a suite). Just as spacious and half the price.

Simply put, the service is unparallel. Upon checkin I notified the front desk I was having a party and they actually gave me supplies to help decorate the room for the party. There were no questions, judgements, or those infamous "No Party Letters". My guests had no issues coming and going to my room and overall we didn’t get the dreaded security knock on the door. It was simply a group of friends have a few drinks and enjoying our weekend before a night on the town. At checkout, I apologized to the attendant if there were any noise complaints and she said they actually blocked our whole area and did not check in other guests around us. WOW! Talk about service…I was stunned that they would go to that degree to ensure the comfort of other guests but also to allow us to enjoy this event without being bothered. That is what service is about, making a win-win situation for everyone and I was truly impressed.
No this hotel is not as chic and pretty as the Park Hyatt, the rooms are very drabby and a little dated, but the level of service is unmatched and that makes it well worth the expensive rate. Thank you Ritz Carlton for making my stay a wonderful one and for being so proactive!

Room Tip: Try connecting rooms instead of suites...just as big with half the cost.
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  • Stayed May 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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712 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (139)
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IN
Level Contributor
75 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed May 30, 2012

Romms are a little small, but naturally that's because of their age. They are excellently maintained, of course, as is the entire property. Showers are good, heat and pressure were great, could have used a little more height on the shower head, but I didn't have to duck too far down. The bed was a little on the fluffy side, but that's a personal preference, obviously. The lobby is small and cramped compared to more modern hotels. They have taken care to make sure it's very well appointed. The front staff make a big scene of fussing over their guests (it was a little snowy and breezy when we visited, and the concierge was *quite* concerned that we would be walking about 2 blocks outside without our hats!).

The location of this hotel is outstanding. Connects to the mall, which is pretty danged big....four stories of shopping 'fun,' if you're into that. Even better, connects right to the Metro, which is pretty much a prerequisite for me in DC. I think it's 2 stops to DCA. Also very close to many different restaurants within a 15-20 minute max (down to Crystal City) walk. If you can't find something you like close by, they have a bar and restaurant inside, too (I didn't eat there, so no comment).

As for fees, they get you for the normal 'big city fancy hotel stuff.' Parking was pretty high (my business partner drove, so I don't remember the cost), wi-fi had a fee (didn't use it this trip), and there's no free breakfast. Probably pretty average for name-brand DC stuff.

  • Stayed January 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Level Contributor
26 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed May 24, 2012

Recently stayed for business and the staff was the most helpful, pleasant, and business like ever! It was evident they were thinking about what they were doing and not just going through the motions. Much appreciated! The rooms were a little older but well kept. My only complaint is that the business center on the second floor charged for everything; time on a PC, copies, etc. C'mon Ritz Carlton, really?

  • Stayed May 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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coronado
Level Contributor
132 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
3 of 5 stars Reviewed May 15, 2012

We stayed at the Ritz Carlton Pentagon City for a three-night weekend. It was the least ritzy Ritz Carlton I have ever stayed at.

Our room, 1118 was somewhat shabby and smelled of mold. The ceiling in the bathroom was peeling next to the vent. The cleaner did a very good job with what she had to work with, and I was glad to see free bottled water and a coffee maker.

Since there was nothing in the room to tell us anything about the hotel, I only found out by accident that there was a spa, etc.

The service was, for a Ritz Carlton, very poor. One harried woman concierge was very helpful, but the male concierges and doormen were to be seen, several times, chatting and laughing amongst themselves while ignoring the guests.

The restaurant and bar areas were quite grim, and I was very pleased that I had been unable to get a reservation for the $90-per person brunch. All day Mother's Day the hallways smelled of fish as a consequence of that brunch.

The location of the hotel is excellent, in the Pentagon City Mall, where you can get breakfast at McDonalds and take it to your room, thus avoiding the usual high meal charges for room service (this Ritz was no worse than other hotels here). The Metro is a few steps away; I chose the hotel because it was on the Yellow Line which is where I needed to go.

If you get a decent rate for this hotel, under $250, I would recommend it over other DC hotels I have stayed at. But not otherwise. And if your room smells of mold, ask them to find you another one.

But the Pentagon City Ritz Carlton is not really a Ritz, since it is not ritzy.

Room Tip: Go to the room you are assigned, and before you unpack, take a deep breath.
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  • Stayed May 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington, DC area
Level Contributor
76 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
4 of 5 stars Reviewed May 6, 2012

This hotel is located in a great location, adjacent to the Pentagon City Mall. It is also convenient to Reagan National Airport. There were plenty of staff persons to assist you. Front desk seemed a bit slow upon check-in and check-out, but the hotel seems very busy. The rooms are clean and adequate, but I wasn't blown away by the hotel rooms. However, my room had a bit of smell of some sort. Breakfast from room service was OK--not spectacular. The staff neglected to arrange an early morning taxi to the airport, so it was good to have allowed extra time. Overall, a good stay for business or if the room rate is reasonable.

  • Stayed May 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington, DC
Level Contributor
223 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
5 of 5 stars Reviewed April 24, 2012

The hotel backs onto a busy shopping mall - you could easily spend your entire weekend hitting the shops - but is the usual Ritz-Carlton oasis of calm, comfort and service. There are no surprises here, everything runs smoothly, the rooms are so comfortable you won't want to leave, the staff are friendly, welcoming and professional without any of that grand hotel grand attitude. The restaurant serves a generous buffet breakfast - by your second morning the omelet chef will know what you want. We entertained a party of friends to brunch, who were delighted by the choice and quality of the offerings, as we were by the way the staff treated us by then as regulars and old friends.
If you can bear to leave, you are on top of a Metro station and can be anywhere in DC (or at DCA) in minutes.

  • Stayed March 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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pa
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed April 23, 2012

great hotel as expected from the Ritz. location is perfect as you get the glamour of a 5 star hotel without the dc prices and you are right opposite the metro
nice heated pool,great service throughout the hotel with superb breakfasts.
I had to advocate for myself to get the platinum travel amex benefit which was 100 dollars food credit but they settled this very quickly after checking the bill
highly recommended and has a huge mall connected ,self park is 16 dollars daily but no guard so I opted for valet for an extra 11,worth it for peace of mind.

  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton Pentagon City

Address: 1250 South Hayes Street, Arlington, VA 22202
Phone Number:
Location: United States > Virginia > Arlington
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Spa Wheelchair access
Hotel Style:
#2 Luxury Hotel in Arlington
#7 Business Hotel in Arlington
#9 Family Hotel in Arlington
#11 Romantic Hotel in Arlington
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Ritz-Carlton Pentagon City 4.5*
Number of rooms: 366
Reservation Options:
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Also Known As:
The Ritz-Carlton Pentagon City Hotel Arlington
Ritz Arlington
Ritz-Carlton Arlington
Arlington Ritz-Carlton
Ritz Carlton Pentagon City

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