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“stayed many times” 5 of 5 stars
Review of The Ritz-Carlton Pentagon City

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The Ritz-Carlton Pentagon City
4.5 of 5 Hotel   |   1250 South Hayes Street, Arlington, VA 22202   |  
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Hotel amenities
Special Offer
Complimentary Breakfast
Ranked #10 of 48 Hotels in Arlington
Certificate of Excellence
New York
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
18 helpful votes 18 helpful votes
“stayed many times”
5 of 5 stars Reviewed June 10, 2011

Rooms are clean and comfortable (although I did notice a small stain on the ottoman). Great location-- connected to a mall in case you need to shop for something, and Metro is right there. The food in the hotel is good, and the service is good. Room service is prompt. Much cleaner than other area hotels, which is important to me.

  • Stayed March 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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681 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (130)
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Virginia
Senior Contributor
25 reviews 25 reviews
24 hotel reviews
Reviews in 13 cities Reviews in 13 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed June 2, 2011

Stayed for two nights on a trip with college aged son. Booked a non deluxe level suite with fold out couch and found we had been kindly upgraded to a suite with an extra half bath. Made the entire stay more pleasant for us. (Thank-you, R-C for that.) The concierges on all shifts were truly kind and helpful. People on staff are markedly genuine here which takes the edge off the concrete newness and lack of character of this city near the Pentagon.
Location is excellent for many reasons. Drop dead best access to the metro you can imagine across the street from the hotel entrance...or your choice, enter the very good mall and get on the Metro from the lower floor of the Mall itself and never go outside. Location is also great if you want a safe place at all hours to return to from your daily work or touring experiences. We really got out and dined in Pentagon Row and in the local restaurants and found the area to be quite hospitable with good dining you can enjoy on foot and nice evenings dining outside in the neighborhoods that service the high rise condos surrounding this area if you like. Kudos to pro concierges Mark and his associates for going above and beyond to help orient our college age son to DC for his pending local employment. could they have been any nicer?
If you are patriotic, you will appreciate the people in uniform you see residing in the housing nearby. This location is a close in hop over the river to all the attractions in DC itself. The rooms are very quiet and in room dining was handled with the same sort of personal touch that you get at the front door with the valet parking attendants and doormen and the front desk attendants. All so professional. The baths are marble with a walk in shower in our unit which I enjoyed, and dressing areas that are seldom seen in other hotels. My only caveat would be that the mattress itself was only OK although the linens were all quite nice for a luxury hotel. will be rebooking and returning! We enjoyed the location particulary on Memorial Day weekend.

Room Tip: upper floor on Pentagon View side
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  • Stayed May 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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New York City, New York
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 1, 2011

Great service, customer service and everyone working in the hotel, went out of their way to greet and make us comfortable. Room was up to Ritz Carlton standards, bed and linens etc. Breakfast was included in the package and a full menu and/ buffet was part of the selection. A great deal ! Near all the monuments and shopping.

  • Stayed May 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Norfolk, Virginia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 31, 2011

This is a wonderful hotel with amazing customer service. Traveling with 2 very young chldren and an infant can be difficult and the staff was more than helpful, holding doors and even unfolding the baby's rather complicated stroller. On a very hot weekend it seemed as though someone was always there offering complimentary bottled water, lemonade, and apples.
The pool was fantastic after a long day exploring the city and was very child friendly.
The hotel is attached to the mall with lots of child friendly restaurant options. California Pizza Kitchen, Johnny Rockets, and Chevy's are all next to the hotel and the mall food court has many fast food options.
The ONLY downside of this hotel is the bed. Despite being large enough for queen beds, the rooms with 2 beds only have full size (double) beds. These are a tight squeeze for two adults. On our first night, one of the two beds was awful and made for a very uncomfortable night's sleep. It was as if an old and sagging mattress had been covered with a featherbed to extend it's life. After a restless and uncomfortable night sleep, and waking up with a sore neck, back, and hip, we considered checking out and going to the Residence Inn neraby. We were willing to trade luxury and fantastic customer service for a good night's sleep. Fortunately, before checking out early, I spoke with the front desk who happily moved us to another room. While we were out for the day, the staff took care of everything, even moving our luggage to the new room. The new room, while it still had the very small beds, was substantially better. The beds were very comfortable and we woke up the next day rested and refreshed.
All in all this was a great stay at the Ritz Carlton Pentagon City, we will be back, but will probably book a suite next time to avoid the double beds.

  • Stayed May 2011, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Salt Lake City, UT
Senior Contributor
21 reviews 21 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed May 20, 2011

It's an easy cab or subway (2 stops) from DCA to the Ritz. The conference rooms are nice as is the lobby (small) and the rooms were comfortable, but not as large or as 'exceptional' as other Ritz Carlton's I've stayed. Staff was very friendly, and food was great. Great place for business meetings. The gym was well appointed, and easy to get to. The pool seemed nice (but small).

The room I had was on the 5th floor, and looked directly onto a flat roof - one of the worst views I've had from any hotel in D.C. Ask for a higher room, or one that faces out the front of the hotel.

  • Stayed May 2011, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado
Top Contributor
60 reviews 60 reviews
30 hotel reviews
Reviews in 23 cities Reviews in 23 cities
134 helpful votes 134 helpful votes
5 of 5 stars Reviewed May 15, 2011

We absolutely loved this Ritz. Location is unexpectedly convenient. The metro is right next to the hotel, there is a huge mall/ shopping center with Nordstrom Rack (!) literally attached to it. The I BR was very spacious and having 2 bathrooms was ideal. We were on the Club level and were very impressed with the level of service! Virginia was amazing, such a sweet lady- she would save us food for when we returned from museum trips!

  • Stayed March 2011, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sewell, NJ
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 26, 2011

From the time we pulled up to the door, we received personal service. Edward and Mark helped with our plans to walk to dinner on Saturday night and also to brunch on Sunday. Landolino was courteous on Sunday morning. He has worked 21 years for the Ritz Carlton. That is something to be proud of! Finally, the wonderful valet, who's name I can't remember who offered me cold bottled water when he observed that I may be hot. We had a wonderful experience and hope to stay here again.

  • Stayed April 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton Pentagon City

Address: 1250 South Hayes Street, Arlington, VA 22202
Phone Number:
Location: United States > Virginia > Arlington
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Spa Wheelchair access
Hotel Style:
#2 Luxury Hotel in Arlington
#6 Business Hotel in Arlington
#8 Family Hotel in Arlington
#12 Romantic Hotel in Arlington
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Ritz-Carlton Pentagon City 4.5*
Number of rooms: 366
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Also Known As:
The Ritz-Carlton Pentagon City Hotel Arlington
Ritz Arlington
Ritz-Carlton Arlington
Arlington Ritz-Carlton
Ritz Carlton Pentagon City

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