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“Not the Same & Expensive” 3 of 5 stars
Review of Key Bridge Marriott

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Key Bridge Marriott
3.5 of 5 Hotel   |   1401 Lee Hwy., Arlington, VA 22209   |  
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Ranked #36 of 48 Hotels in Arlington
NW Indiana
Top Contributor
66 reviews 66 reviews
6 hotel reviews
Reviews in 22 cities Reviews in 22 cities
31 helpful votes 31 helpful votes
“Not the Same & Expensive”
3 of 5 stars Reviewed August 24, 2014

I have stayed here many times on official business through the last 15 years & sometimes weeks at a time. Lots of good memories. It was my favorite DC area hotel. I returned after a couple years' hiatus & was disappointed. Confusion on check in required me to wait an hour for my room, the room was in dire need of updating, it was expensive & a ridiculous charge for internet use which most hotels provide gratis. A cheeseburger, 2 beers, & tip provided by an unfriendly waitress was $41. Most of the staff not attentive or friendly although it appeared to be a busy & hectic night. Great location but my long time association with this hotel has ended.

Stayed August 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniela F, Executive Assistant at Key Bridge Marriott, responded to this review, August 25, 2014
Dear Recent Guest,

Thank you for reviewing your recent stay with us. We appreciate your valuable feedback, it’s one of the best tools we have in order to improve the quality and service of our hotel.

We always strive to provide the highest quality of service and accommodations, and regret to learn that your visit was not on par with your expectations. I’d like to be able to address these issues with you personally and begin to earn back your trust. Please feel free to private message me your information.

Thank you again and we hope to have the opportunity of welcoming you back in the future.

Kindest regards,
Daniela F.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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688 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (177)
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English first
Goleta, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 20, 2014

This hotel is within blocks of a metro station, making it convenient to get to anywhere in DC. It is also within walking distance to Georgetown for shopping and dining. We walked along the river trail near the hotel to the Theodore Roosevelt Island monument. It was lovely. The hotel staff were friendly and helpful. The lifeguards interacted with the kids at the pool. It was a great experience all around.

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raleigh, North Carolina
Top Contributor
91 reviews 91 reviews
17 hotel reviews
Reviews in 38 cities Reviews in 38 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed August 19, 2014

I am a very loyal Marriott Elite member and the Key Bridge was just okay. The hotel itself shows signs of age, our room on the 9th floor had a toilet that ran all night unless you jiggled the handle. The lid had obviously been dropped and had a crack in it and it sat slightly askew from the base. The shower smelled of mold and the carpets worn.

The hotel itself is centrally located only two blocks from the Rosslyn Metro station and it was easy to walk to shopping and restaurants from the hotel. The hotel staff were quite pleasant and professional and thanked me for being an elite member.

The food in the restaurant for a late night snack was awesome I recommend the hummus.

All in all it was a nice stay just needs a little cleaning and updating.

Room Tip: We had a corner room with a lovely view.
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  • Stayed August 2014, traveled with family
    • 5 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minnesota
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed August 19, 2014

Everything about the staff was top notch. We needed a late check out and they were very kind. Location is great for access to Georgetown. Room was fine but very loud at night from aircraft and road traffic. Food choices poor for such a large property.

Stayed August 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniela F, Executive Assistant at Key Bridge Marriott, responded to this review, August 20, 2014
Dear Guest,

Thank you for taking the time to review your recent stay with us.

We regret to learn that your dining experience and sleeping accommodations did not meet your expectations. We appreciate receiving feedback on the associates that made your stay more enjoyable and we will be sure to pass on your kind words.

Thank you again for your comments and taking the time to share your experiences with us. We look forward to the opportunity to welcome you back in the future.

Kindly,
Daniela F.
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Cleveland, Ohio
Contributor
17 reviews 17 reviews
16 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed August 19, 2014

We had booked 2 rooms again for our trip and we stayed the last night here. Hotel is very old, lay out confusing. Hotel has very Good views from the rooms. Rooms are very small and so is the bathroom. Our room was on the street side and even though the other room was towards the pool none of us could sleep properly because of the loud street noises, aircraft noise etc. I guess we could take it for one night but no more than that.

  • Stayed August 2014, traveled with family
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniela F, Executive Assistant at Key Bridge Marriott, responded to this review, August 20, 2014
Dear Recent Guest,

Thank you for taking the time to share your concerns regarding your recent stay with us. Please allow us to express our sincere apologies for the noise issues you experienced during your stay. I understand we fell considerably short in our efforts to provide the service and accommodations you should expect from Marriott.

It is important that our guests experience a consistent product each time they stay with us and we will use this as an opportunity to improve the product and services we are providing. Thank you again for sharing your valuable feedback with us.

Kindly,
Daniela F.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hudson Valley NY
Top Contributor
105 reviews 105 reviews
31 hotel reviews
Reviews in 49 cities Reviews in 49 cities
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed August 18, 2014

This was our second stay this year at the Key Bridge. I think we'll choose another location next time. It's not awful, but there are better choices. Pros: It's very convenient to Georgetown and downtown DC, everybody was very friendly and helpful, parking is only $19/day, the concierge lounge is comfortable, the bar is pleasant, and the bed was comfortable. The cons: there was a persistent, somewhat unpleasant odor coming from the ventilation system (maybe a cleaning fluid or air freshener). We were in two rooms, and they smelled the same. The rooms and bathrooms are tiny (at least, the rooms we were given). The wi-fi was awful, I found myself walking around the tiny room trying to connect, usually unsuccessfully.
The building is pretty old, and although they have keep the public areas updated, I think it's time they took a hard look at the guest rooms.

Room Tip: I'm a elite rewards member and got upgraded, but the rooms were still too small. If you find sma...
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  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniela F, Executive Assistant at Key Bridge Marriott, responded to this review, August 19, 2014
Dear Recent Guest,

Thank you for reviewing your recent stay with us on TripAdvisor. We always strive to provide the highest quality of service and accommodations, and regret to learn that both your visits were not on par with your expectations.

We have notified the appropriate Department Heads of your concerns and will use your feedback as a tool to continue to improve the quality of our hotel.

Thank you again for taking the time to share your experiences with us. We appreciate receiving your valuable feedback in order to improve the quality and service of our hotel. Please feel free to private message me any other information in regards to your recent and/or past stay and we hope that we can rectify your experience with a new one in the future.

Kindest regards,
Daniela F.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arlington VA
1 review
1 of 5 stars Reviewed August 15, 2014 via mobile

I'll ignore the crappy physical plant and cut to the chase: I write this from the bar because the wedding on the 14th floor is so bleeping loud that my 4th floor room is vibrating. Three complaints to management revealed that the money is in the wedding parties - to hell with the rest of us. Despite blowing smoke about "having security go up there," clearly they have no interest in possibly annoying the idiots up there.
I would rather sleep in my car by the side of the road.
Thanks, Marriott, for lending your name to such a hellhole.

  • Stayed August 2014
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniela F, Executive Assistant at Key Bridge Marriott, responded to this review, August 18, 2014
Dear Recent Guest,

Thank you for providing feedback about your stay with us this past weekend. It’s always great to hear what guests think about their experiences and it helps us to improve upon the service we provide.

I would like to apologize for the level of customer service you encountered. We strive to provide the highest level of customer service to all of our guests and I do sincerely apologize that we did not meet your expectations.

You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust and hope to serve you again in the future.Please feel free to contact me if you wish to discuss further, or to let me know when you make your way back to the Key Bridge Marriott.

Warm regards,
Daniela F.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Key Bridge Marriott

Address: 1401 Lee Hwy., Arlington, VA 22209
Location: United States > Virginia > Arlington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #36 of 48 Hotels in Arlington
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Key Bridge Marriott 3.5*
Number of rooms: 585
Official Description (provided by the hotel):
Situated just across the Potomac River from Georgetown, our hotel offers panoramic views of the sights and sounds of the nation's capital. Being a premier choice among Arlington, VA and Georgetown, DC hotels, we provide direct access to Ronald Reagan Washington National Airport as well as the corporations and government agencies of Northern Virginia saving you travel time in and out of the District. For travelers looking to take in the area's famous landmarks such as the Smithsonian Museums, Iwo Jima Memorial, Arlington National Cemetery and the National Monuments, hop on the DC Metro system at the Rosslyn Metro station, only 3 blocks from our front door. You'll find stylish surroundings inside our hotel as well. Our hotel features an open lobby with private seating nooks and complimentary wireless internet access. Our Revival Restaurant and Connexion Lounge offer an classic dishes and comfort foods with a modern interpretation. We also offer 17,000 sq ft of event space across 22 rooms including the top-floor Capital View Ballroom which seats up to 300 and offers penthouse views. Perfect for your next celebration. ... more   less 
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Also Known As:
Key Bridge Marriott Hotel Arlington
Marriott Hotel Key Bridge
Marriott Arlington
Arlington Marriott

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