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“Dirty... very disappointed” 2 of 5 stars
Review of Key Bridge Marriott

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Key Bridge Marriott
3.5 of 5 Hotel   |   1401 Lee Hwy., Arlington, VA 22209   |  
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Ranked #36 of 48 Hotels in Arlington
Ankara, Turkey
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Dirty... very disappointed”
2 of 5 stars Reviewed August 4, 2013

I have stayed in other Marriott hotels too.. this was the worst one. I was Wash DC for business and I picked this one as it was very closed to the work location. I stayed in 6th floor and my room was dirty. Windows were dirty and never cleaned. There was a strange smell. Toilett flush was broken (they fixed it anyway). Back of the hotel at smoking area I guess they have cleaned only one time. One glass stayed there on ground for 4 days. Some of the staff were kind and helpful but some of them are not and they have language problem, they look at you as they have understood but they did not..

Anyway this is very dissapointing experience with Marriott brand.
The Only plus is it is walking distance to Georgetown and Rosslyn metro station which takes you to the Sightseeing area.

  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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652 reviews from our community

Traveler rating
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    61
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (160)
Date | Rating
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  • Spanish first
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English first
Camiran, France
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 1, 2013

Well located near Rosslyn station, but very old fashion amenities. Very small room for 5 people with nô place to put our luggage.... Very small and old bathroom. Elevators also old fashion and very slow. Hopefully the rate are quite good for Washington DC.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Cross Junction, Virginia
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed August 1, 2013

This hotel is one of the worst I have stayed in! We chose it because of it's location and figured we couldn't go wrong with a Marriott. The lobby and breakfast area are clean and attractive but it pretty much goes downhill from there. We booked two rooms on the same floor and they were both tired looking, dirty, smelly and just plain depressing. We couldn’t undo the balcony doors, which I am assuming is some kind of safety issue, so we called the front desk and asked for someone to unlock them. When the gentleman- I use that term loosely - eventually came to do so, he unlocked the door from the balcony, slid it open and walked away without saying a word. I stepped out onto the balcony and thanked him but he never acknowledged me! There were food chunks/crumbs and debris along the edges of the room and used Kleenex in the track of the doors and in the other room same thing, minus the Kleenex, but it looked as if someone had sprayed blood on the wall! We didn't spend much time in the rooms since we had tickets for a Kennedy Centre performance that evening and planned on heading out early the next morning. We collectively decided not to demand new rooms since the beds and bathrooms appeared to be clean plus my mother being English, "didn’t want to make a fuss since the rooms were free and the hotel was packed". I kept thinking how terrible it would be for someone who had paid full price. Such a disappointment! We did however tell them that the rooms were dirty and they offered complimentary brunch for four out of the five of us! Marriott - you let us down :-(

  • Stayed June 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Katy, Texas
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed July 30, 2013

Very nice stay! Within easy walking distance to many things. Very close to D.C. and Georgetown. Room Service was good! House Keeping did a great job! The bed was probably one of the most comfortable that I have slept in outside of home in a very long time.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maryville, Tennessee
Senior Contributor
43 reviews 43 reviews
4 hotel reviews
Reviews in 13 cities Reviews in 13 cities
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed July 30, 2013

Just stayed 4 nights at Marriott Key Bridge and was very disappointed. First of all, my party of 4 adults was assigned a room with a single King bed! After resolving that little matter, we found our room and it was HOT, had a musty odor, and only 3 towels and wash cloths. We were very tired and very hungry so we went to the dining room for dinner. Sign in front read "Closed". We were then told that we could eat in the bar. None of us were in the mood for loud music, loud drinkers, and a place at the bar. Restaurant remained closed for entire time we were there! Housekeeping issues only got worse day to day. After asking for a total of 4 of everything for our room, we came back that night to find ONE (1) wash cloth, 3 towels, and 2 coffee cups and glasses; no replenishing of toiletries at all. Only 1 small trash can for the entire room. Far worse than anything else was their charges. $19 per day to park; $14 per day for wifi (which is free EVERYWHERE!); NO movie channels at all; Fees for copier use; and the little fee they DO NOT tell you about.......they put a $162.00 freeze (above and beyond my bill total) on my checking account for 7 days!!!!! One final note, the hot tub is cold, the pool is cold, the elevators operate at a snail pace and are dirty, the only beds they have are DOUBLE or King so if you need Queen you are out of luck; and if you think the management will help you with anything, think again. I could not even get him to put a toner cartridge in the printer so I could print a document. He kept saying it was new, even though 3 other guests were showing him their documents which did not print AND the printer itself was saying "Toner Cartridge Empty". There is a Holiday Inn directly across the street from this property. Although I have never stayed at a Holiday Inn, I can't imagine it being any worse than this dump!

Room Tip: Go somewhere else!!!
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  • Stayed July 2013, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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so. California
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed July 27, 2013

Saved a ton of money by staying here to sightsee in DC versus choosing another location across the river. Metro is a short distance away and so easy once you get the hang of it. Had a nice view of Georgetown and room was decent. Included breakfast buffet was a wonderful way to start each day off. Concierge and bell staff were great and very helpful! Went on a Washington monuments by night tour that picked us up and dropped us off right at the hotel! Very convenient!

Room Tip: Lots of teams and schools use this hotel!
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1 review
3 of 5 stars Reviewed July 21, 2013 via mobile

This hotel is ok. The staff are friendly, and that's where the goodness ends. Rooms are hot (not great HVAC), nothing very clean, old elevators, wonky concierge lounge, etc. If you seek a step up from the Red Roof Inn or Holliday Inn and a low price, this is your place -- value proced at under $200 per night. If you want a full service quality stay, look across the river for more current and better maintained properties.

  • Stayed July 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Additional Information about Key Bridge Marriott

Address: 1401 Lee Hwy., Arlington, VA 22209
Location: United States > Virginia > Arlington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #36 of 48 Hotels in Arlington
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Key Bridge Marriott 3.5*
Number of rooms: 585
Official Description (provided by the hotel):
Situated just across the Potomac River from Georgetown, our hotel offers panoramic views of the sights and sounds of the nation's capital. Being a premier choice among Arlington, VA and Georgetown, DC hotels, we provide direct access to Ronald Reagan Washington National Airport as well as the corporations and government agencies of Northern Virginia saving you travel time in and out of the District. For travelers looking to take in the area's famous landmarks such as the Smithsonian Museums, Iwo Jima Memorial, Arlington National Cemetery and the National Monuments, hop on the DC Metro system at the Rosslyn Metro station, only 3 blocks from our front door. You'll find stylish surroundings inside our hotel as well. Our hotel features an open lobby with private seating nooks and complimentary wireless internet access. Our Revival Restaurant and Connexion Lounge offer an classic dishes and comfort foods with a modern interpretation. We also offer 17,000 sq ft of event space across 22 rooms including the top-floor Capital View Ballroom which seats up to 300 and offers penthouse views. Perfect for your next celebration. ... more   less 
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Also Known As:
Key Bridge Marriott Hotel Arlington
Marriott Hotel Key Bridge
Marriott Arlington
Arlington Marriott

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