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“Good for the price with some issues” 3 of 5 stars
Review of Hyatt Regency Crystal City

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Hyatt Regency Crystal City
3.5 of 5 Hotel   |   2799 Jefferson Davis Highway, Arlington, VA 22202   |  
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Ranked #20 of 48 Hotels in Arlington
GreenLeadersSilver level
Montreal, Canada
Level Contributor
40 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 176 helpful votes
“Good for the price with some issues”
3 of 5 stars Reviewed May 5, 2007

Spent 3 nights as a couple at the Hyatt Crystal City late April 2007. Freshly renovated rooms and a weekend rate of $99 / night was what decided us to book an "airport hotel". Given the good price, the hotel was fine, but don't expect anything more than 3 1/2 *, which is unusually low for a Hyatt Regency.
The goods:
- super comfortable beds
- freshly decorated rooms
- welcoming at front desk

The bads:
(some badly thought things in the rooms ("boutique style" but not too convenient)
- tiny bathroom with shower only, no shower door, no lock to bathroom door, no towel bars, floor gets soaked during showers
- extremely low shower water pressure
- noisy thermostast and ventilation, clicks every time it starts
- no desk lamp, insufficient lighting
- no drapes, only a shade that slides up and down (no privacy)
- stained carpet
- non existing service at breakfast at Cinnabar
- NO view (hotel is enclosed by office building)
- 15 minute walk to metro station (not 10 as said in some reviews), in fact the Hyatt is one of the farthest hotels from the Crystal City metro station.

While only 6 metro stops away from Capitol HilI, we felt a lot further away, mostly due to the long walk from the metro or having to wait for the hotel shuttle.
Can't say we would recommend unless you are traveling on business or on a very tight budget. The city otherwise was fabulous and 3 days were not merely enough to see it all !

  • Liked — Freshly redone rooms, super beds, good weekend price
  • Disliked — Strange boutiquish and badly thought room designs and decors
  • Stayed May 2007, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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980 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (172)
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English first
Baltimore, Maryland
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed May 5, 2007

this hotel isn't as bad as all the other reviews made it out to be. it was very clean and the staffs were very helpful and courteous. shuttles every 30 mins to the airport and metro station. the only downside is that it is somewhat hidden from all the stores and restaurants (about 15 min hike). speaking of restaurants, you must try Ted's Montana Grill (the buffalo bison dishes are incredibly tasty and healthier than traditional red meats) do not eat at the hotel restaurant on the top floor unless you have money to burn (way way way overpriced for what looked like marginal food). the fitness center is very well equipped!

  • Stayed April 2007, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrboro, NC
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed May 2, 2007

I have stayed in so many hotels in the DC area...and I love the Hyatt. Yes, it can get pricey to get a room, but it is worth it! The staff is GREAT, LOVE the shuttle, and it is within walking distance to so many wonderful things. Also, check out the gym (nice machines!).

The food and drinks are WAY overpriced, though, so make sure to walk to those wonderful things to eat. And don't bring your car. They charge an arm and a leg to park (even for DC).

Stayed May 2007
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mainer
Level Contributor
103 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
5 of 5 stars Reviewed May 1, 2007

This hotel exceeded my expectations, probably because some reviewers here stayed in rooms prior to completion of renovations. The renovated rooms are sleekly decorated, with oversized shower and modern, but comfortable, furniture/decor.
THE GOOD:
Towels were new, fluffy, and soft
Decor was modern, without being cold, room had been totally redecorated
Big screen TV
Room was quite large, for being just outside of DC
Bath accessories - soap, cream, shampoo-were upscale
Bed was comfy, loads of pillows
Restaurants I tried had great food for a hotel -- try crabcake sandwich at Lollibar, and salmon benedict at Cinnabar -- not as pricey as I would expect at hotel
Service was uniformly friendly, incl restaurant, front desk, and cleaners
Free shuttle to airport, reliable & clean
Conference rooms have very comfortable chairs, with high back that reclines, and all manner of A/V equipmt
THE BAD:
Lighting in room was energy saving (good) but did not provide strong enough light, esp in bathroom (bad)
No newspaper was delivered to room, even tho I was on top floor and even tho it was weekday
Would have liked a magnifying makeup mirror in bathrm, esp since light was so poor
Location - since this is in Crystal City, it does not give you any feeling you are near capitol, and you are surrounded by concrete office bldgs and hotels, very little landscaping
No coffee maker in room, but can request from front desk
TV makes a noise when you turn it on or off - similar to noise computer makes when you boot it up but louder-- as you're dosing off at night and the noise it makes when you turn it off is annoying
OVERALL - Very comfortable, clean, modern rooms located in an office park enviromt, but with easy to access DC via train. Also, I attended conference there, but everyone seemed to have paid differing rates. The conf rate was more expensive than the Hyatt website or discount sites. Shop around for lowest price -- people at conf paid anywhere from $129 to $189/nite for exact same room.

  • Liked — Size, decor and cleanliness of room
  • Disliked — Dim lighting, location in office park type enviromt
  • Stayed April 2007, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hartford, Connecticut
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed April 27, 2007

Stayed at the Hotel as a last minute decision on my way back from Norht carolina. The staff was very acomodating and the the room was excellent. Done is a very contemporary style with a great flat screen TV and modern bath. Similar to hotels I have stayed in on the west coast. I would recommmend it for travelers visiting for a short time. Not downtown but excellect value.

  • Stayed April 2007, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Detroit, Michigan
Level Contributor
64 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
4 of 5 stars Reviewed April 22, 2007

I spent two very nice spring nights at the very nice Hyatt Regency Crystal City. The hotel is among the closest to National Airport, in Arlington's Crystal City area, a generically bland sector of office towers, hotels, and chain shops and restaurants, but a great location that's closer to downtown DC than many parts of DC are.
The lobby is very Hyatt-like, with a big atrium featuring lots of indoor trees and a fountain. Check in was quick and professional.
Some of the previous reviews said the rooms were small. Not mine. I had a standard king, which was quite ample in size and very nicely and newly decorated, with a very contemporary, boutique-ish look, modern art on the walls, soothing colors, a large flat-screen TV, and a couch and love seat near the window.
The bed was uber-comfortable, just firm enough with so many pillows that you'll have to knock half of them on the floor to go to sleep.
The bathrooms were compact but very attractive, continuing the modern minimalist look of the rooms. My shower had a curtain, unlike some other reviewers who had a glass door. The clothes closet was behind a very sleek sliding glass door.
The Hyatt is in Crystal City, but is one of the more distant hotels from the Crystal CIty metro station. On a pleasant fall or spring day, the 10-minute walk to the Metro is nice. On a broiling hot or freezing cold day, take the shuttle that leaves every half hour. (One shuttle goes to National Airport, the other to the Crystal City metro stop and other Crystal City locales, on request.) From Crystal City, the Smithsonian and the Mall are 3 stops away (L'Enfant Plaza).

  • Liked — The rooms
  • Disliked — The distant walk to the Crystal City Metro Station
  • Stayed April 2007, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cincinnati, Ohio
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed April 21, 2007

My husband and I stayed 5 nights last week at the Hyatt Regency Crystal City while I attended a conference at the hotel. We enjoyed our stay. When we checked in, we asked for one of the renovated rooms and were told that all of the room renovations have been completed. We also asked for a bathroom with a bath tub, so we were given the room at the end of the hall of the 6th floor, which I think was larger than most rooms.
During our stay, we ate lunch twice at the Cinnabar restaurant. They have a nice lunch buffet with made-to-order stir fry for $16. We also ate dinner at the Chesapeake Grill and the Lobbibar. The food was good, but somewhat expensive.
The staff were all very nice at check-in and check-out. The concierge booked a Washington DC twilight bus tour for us which picked us up at the hotel. We also made use of the hotel's free airport shuttle to Reagan National and the shuttle to the Metro stop at Crystal City.
There were only a couple things we did not like about the hotel. The TV did make a loud, annoying sound when it was turned on and off, and the housekeeping service seemed slow. One day our room was skipped entirely by housekeeping.
The hotel has a beautiful atrium and three of the six elevators are glass-enclosed. Overall, it is a lovely hotel, but a little bit on the expensive side for us.

  • Liked — Lovely room and hotel
  • Disliked — Housekeeping was slow
  • Stayed April 2007, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Crystal City

Address: 2799 Jefferson Davis Highway, Arlington, VA 22202
Phone Number:
Location: United States > Virginia > Arlington
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Green Hotel in Arlington
#11 Family Hotel in Arlington
#16 Business Hotel in Arlington
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hyatt Regency Crystal City 3.5*
Number of rooms: 686
Official Description (provided by the hotel):
Relax in the heart of it all at Hyatt Regency Crystal City. Our hotel is perfectly positioned for easy access to Virginia and the entire DC-metro area. Enjoy a complimentary shuttle to the airport and easy access to Metro transportation. Within minutes, you can be exploring the nation’s best monuments and museums, taking in a show at the Kennedy Center, enjoying a Washington Nationals game or even touring the White House! Prefer to stay local? Arlington, Virginia has plenty of attractions, including luxury shopping and dining in Clarendon, the historic Arlington Cemetery or hiking in nearby Great Falls Park. Within our spectacularly updated Crystal City hotel, you’ll discover the services and amenities only Hyatt can provide – award-winning dining and inviting spacious guestrooms with luxury amenities like Hyatt Grand BedTM, and iHome stereos with iPod® docking stations. Enjoy the perfect combination of luxury and convenience at the Hyatt Regency Crystal City hotel. ... more   less 
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Also Known As:
Hyatt Regency Crystal City Hotel Arlington
Hyatt Regency Arlington
Hyatt Arlington

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