I travel fairly often. Never have I ever felt so nickel and dimed at what is supposed to be a fairly nice hotel chain.
I'll open with, the staff here were by far the best staff I have ever come into contact with ever at a hotel. It is a shame because I would totally be staying in this hotel again in two weeks if it weren't for all of the negatives.
First, they charge for children's channels. And they are not apologetic about it. If you're going to force parents into paying upwards of $8.99 for a 30 minute Disney episode, then it's only fair to charge those that like sports to watch 30 minutes of ESPN. The women at the front desk told me this is standard for hotels in the DC area. It is not. I have stayed at many DC-area hotels, never have I ever had to pay for my daughter to watch TV. Thankfully she is older and I was able to get by with my laptop, DVDs, and Cartoon Network. Had she been younger, I'd have been screwed.
Second, Wifi. Even one-starred hotels/motels offer free wifi. Why is an upper-middle range hotel chain charging more for a weekend of wifi access than what I pay for at home? For being what appears to be a business-traveller centered hotel, to not offer free wifi is pretty silly and a missed opportunity to be ahead of the pack instead of behind the pack.
The room service charge. I understand adding an automatic gratuity. But I'm already paying a seriously upcharged fee for room service, so adding a delivery charge (because going down to the kitchen to get it myself was apparently an option?) was an insult, and while the service was quick, the food left much to be desired. The chicken fingers (again, no menu for kids) were not very good and the fries the kind you buy in the freezer section of the market.
Lastly, the valet charge. I'm all about paying for good service, and paying a fair price for it. But it would be more fair to tell me ahead of time that valet is per day, instead of relying on a sign that says "12+ hours" being $27. It also would be pretty fair to also let me know that tax will be charged and that adds another 13% per day. Paying more than $60 for parking for a weekend, even in Washington, DC is very steep. And really not worth it at all. That the valet attendants made it extremely clear that you could come and go from valet as often and as much as you wanted--for free--mucks it up even more.
It really sucks that the hotel made it clear people with children are not welcome, since the staff was so great I'd stay there every single time I"m in DC. The great staff is wasted on really archaic and unacceptable (to me) policies around the obscene charge for kids' tv. It's really sad because the hotel was great. Even the unusual bathroom (apparently, to take a bath, you have to get out of the water or wait until the tub is filled in order to turn the water off. Bad planning).
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- Also Known As:
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- Hyatt Regency Arlington
- Hyatt Arlington