My husband and I always look to Hyatt first. We decided to book this location after reading many reviews. Even though it was cheaper on all the travel websites we decided to book using the military rate and pay the higher price of $224 plus taxes and fees. We arrived late at night to find valet (for $27 a night) only otherwise we had to park on the street or at the garage behind the hotel that is not associated with Hyatt at all. That garage was closed so we parked far away on the street somewhere. The woman working during that late night shift had no clue about her job, couldn't answer any of our questions, and was absolutely incompetent. On top of all this, internet was not free, there was no fridge in the room, and the room was dirty.
I decided to get an upgrade the next day by logging onto TripAdvisor. Even at the last minute, a business package, with a bigger room, breakfast for two, and free internet was going for $164 plus tax. For a difference of $60 I was able to get all of that as opposed to paying the military rate and getting ABSOLUTELY NOTHING more than a bed. I was blown away. Way to go Hyatt.
We checked out at 11 and checked right back in to this same hotel. The room was dirty and the sheets were filthy. We left our luggage and went down to complain at the front desk. We were given another room that was dirty with dirty sheets, but no where close to the previous room. Although the package said a bigger room, this room was the exact same layout and square footage, but with a smaller closet.
In addition to the aforementioned, Hyatt was hosting a convention of some sort and there were kids running around the entire hotel day and night. On more than three occasions there were a couple of few students playing with the elevators and therefore, slowing it down and making us stop by multiple floors. The hallways were loud, and even late at night there was no peace.
We asked for a quiet room originally, and mind you we booked this room two months prior to our arrival. Still, we were placed right next to the elevators with all three rooms.
The difference between the night shift and day shift was literally a difference of day and night. The day shift was friendly and seemed to know what they were doing. The night shift just couldn't get it together.
The two stars that helped lighten this horrible experience were Mr. Solomon in the bellhop area and a kind male waiter during breakfast. Oh by the way, breakfast has good hash browns, omelettes, and orange juice.
This has been by far the worst Hyatt that we have ever stayed at, just an absolute disgrace to the kindness, professionalism, and hospitality that we have come to find at every Hyatt we have ever chosen.
Since then we have turned to the Marriott for all of our Arlington weekend getaways--we pay a little more than this Hyatt but compared to Hyatt Regency Crystal City, Marriott is far superior.
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- Also Known As:
- Hyatt Regency Crystal City Hotel Arlington
- Hyatt Regency Arlington
- Hyatt Arlington