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“Kudos to your wonderful staff” 5 of 5 stars
Review of Hyatt Regency Crystal City

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Hyatt Regency Crystal City
3.5 of 5 Hotel   |   2799 Jefferson Davis Highway, Arlington, VA 22202   |  
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Ranked #25 of 48 Hotels in Arlington
GreenLeadersSilver level
Philadelphia
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“Kudos to your wonderful staff”
5 of 5 stars Reviewed July 5, 2014

The hotel was well kept during a 7 day convention that I attended.The level of service was consistent throughout our stay in the sold out hotel.
Every member of the front desk staff,concierge staff, housekeeping staff and bell staff was well trained. Each staff member seemed genuinely interested in meeting our needs and making our stay comfortable and convenient. The well informed and accurate information we were given about local attractions, transportation and other logistics was remarkable for a hotel this size with so many staffers. Many thanks for a pleasant stay.
Although this location would not be my pick for touring downtown DC sites, I would now consider it due to the level of service provided here. The shuttle to the Metro is reliable.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattCrystalCity, Manager at Hyatt Regency Crystal City, responded to this review, July 7, 2014
CzarinaPhiladelphia, We are so glad to hear you had an excellent experience during the convention you attended! We pride ourselves in providing excellent service to all of our travelers and it looks like you experienced great service across the board. Many thanks for staying with us! Come back and visit anytime.
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754 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (135)
Date | Rating
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English first
Minneapolis, Minnesota
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 1, 2014

Wish the beds were queens instead of full size beds. My only complaint though. Staff was wonderful especially the omelette chef at breakfast. From Puerto Rico I believe. Great person. Rate was great and included the breakfast buffet. Very nice. Fantastic location.

  • Stayed June 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Audrey N, Manager at Hyatt Regency Crystal City, responded to this review, July 4, 2014
Thank you for writing a review for us! We always appreciate comments about how great our associates are and we will be sure to pass your kind words along to the chef. We hope to see you back again.
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Topeka, KS
Top Contributor
691 reviews 691 reviews
71 hotel reviews
Reviews in 107 cities Reviews in 107 cities
325 helpful votes 325 helpful votes
4 of 5 stars Reviewed June 28, 2014

We held our annual youth tour program at this venue. This was the 14th year we've been here, and our students were impressed with the recent renovations. The staff is good to work with and the rooms are modern and comfortable. We look forward to coming here each year. The only thing that I wish we could change would be to have staff present at the escalators on the day when we have all 1,600 youth leaving the youth day program. The students from the various states all want to stop and exchange state pins with each other, and so the top and bottom of the escalators get very congested and become a safety hazard.

  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattCrystalCity, Manager at Hyatt Regency Crystal City, responded to this review, June 30, 2014
We always love to welcome the NRECA Youth Tour members back to the Hyatt Regency Crystal City! We are glad you had a great experience with us and that you found our service and modern rooms to be top-notch. Thanks for mentioning the tip to alleviate the congestion around the elevators - I will pass this along to our Convention Services staff for future years. Come back to visit us anytime!
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1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 28, 2014 via mobile

Staff is lazy and don't give a rats butt to try to deliver good service. From room service, to bar, to the restaurant. It'd obvious service is lacking. Late night room service seems to share duties with the security department. Service lacks and attitudes exist. Look next door or try something different. Very disappointed. This is the 1st review I have EVER wrote. ~Alan

  • Stayed June 2014
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattCrystalCity, Manager at Hyatt Regency Crystal City, responded to this review, June 30, 2014
Thank you for taking the time to provide feedback about your recent stay. My apologies for the dissatisfaction you experienced in regards to our staff. I will alert our Outlets Department about the lacking service from our In Room Dining. Please know that your comments mean a lot to the hotel because they help us constantly improve! Should your travels bring you back to the Crystal City area, we hope that you give us another chance to show you the true level of Hyatt service.
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Houston, Texas
Senior Contributor
22 reviews 22 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed June 25, 2014

The hotel is gorgeous and the staff is extremely friendly. It is a large conference/meeting hotel very close to the Reagan airport. There are two free shuttles: one to the Reagan airport, the other to the Crystal City Metro, which makes traveling into D.C. super easy. That, however, is about the only thing you will get for free. You will pay for everything here, including parking, breakfast and internet. There is free wi-fi in the lobby, though. Rooms are nice and the views are decent. Mostly of the surrounding buildings. Overall a great stay.

Room Tip: Definitely go for a high floor and facing the airport. Not much of a view of the rooms facing inside
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  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattCrystalCity, Manager at Hyatt Regency Crystal City, responded to this review, June 30, 2014
Thank you for choosing us during your visit to the DC area. We are so glad to hear you had a great stay! The shuttles really are a great added benefit! However, we are sorry you were not too happy with our fees. We are always evaluating our neighborhood to keep our rates competitive for an urban environment such as Arlington and DC. Again, thank you for staying with us and providing feedback.
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Garland, Texas
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed June 22, 2014

My flight was cancelled in Baltimore. American paid the cab fare and hotel to DC. After staying at one of the worst Ramada Inn's, in my life, in Baltimore.

This was simply breathtaking.The bed was perfect, I prefer an ultra soft downy pillow. Their pillows were almost that good.

The location was perfect. A nice Adult beverage store close by. Boston Legal Seafood was a nice walk.Get the crabby patty and arugula salad off the appetizer menu.

Only one bad thing. If you want internet in your room and want to work at your desk with a Keilhauser desk chair (I have to have one) You have to pay $9,50 a day,

That policy would have made me pick a different hotel. However, American chose it and paid the room. The shuttle to Reagan was great. The driver was friendly and full of smiles.

  • Stayed June 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattCrystalCity, Manager at Hyatt Regency Crystal City, responded to this review, June 30, 2014
Greetings Steven! Thank you writing such a great TripAdvisor review. I am so glad you had an excellent experience with our staff. Our hotel understands that its staff is the most important aspect since they care for our guests, so it is great to hear that had friendly service. Next time you're in town, please take advantage of our complimentary Wi-Fi Internet in our lobby and restaurant space. We hope you will stay with us again soon!
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Chicago, Illinois
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed June 22, 2014

This hotel experience was pretty awful. The only good thing to really come out of it is they let us check in early. The beds are comfortable and the only thing in the room that is clean. Stains are everywhere. The carpet is filthy and smells. The views out the windows are pretty bad but that's not a big deal to me. No refrigerators or microwaves anywhere to be found. If someone gets ice from the ice machine in the middle of the night you can bet the whole floor is waking up. Also, if you want a good night's sleep you better hope none of your neighbors are having stomach issues because you hear every toilet flush loud and clear. Last, they seem to have a free breakfast but only for preferred guests. Quite possibly the biggest deal breaker as other hotels in the same price range have free breakfast for whoever wants it.

Stayed June 2014, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattCrystalCity, Manager at Hyatt Regency Crystal City, responded to this review, June 30, 2014
We appreciate your feedback and we are sorry to hear that you left our hotel less than impressed. Reviews like this are important because they allow us to evaluate and continue to improve our hotel and its services. I will pass your comments about the cleanliness of your room along to our Executive Housekeeper so they can cover the topic in future training. Again, thank you for staying with us and please feel free to reach out to me if I can be of any further assistance.
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Additional Information about Hyatt Regency Crystal City

Address: 2799 Jefferson Davis Highway, Arlington, VA 22202
Phone Number:
Location: United States > Virginia > Arlington
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Green Hotel in Arlington
#14 Business Hotel in Arlington
#23 Romantic Hotel in Arlington
#28 Family Hotel in Arlington
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hyatt Regency Crystal City 3.5*
Number of rooms: 686
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Also Known As:
Hyatt Regency Crystal City Hotel Arlington
Hyatt Regency Arlington
Hyatt Arlington

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