I booked this hotel via Hotels.com for a rate of $79 on the eve of MLK's 50th anniversary for the March on Washington. When I booked the hotel I asked the person at Hotels.com if the hotel was near the metro station - I did not want to waste time traveling to/from the Metro to D.C. They assured me it was just across the street through another building. NOT TRUE. While it is walking distance (about 15 minutes away) I did not want to spend my energy walking to/from there since I was going to be walking all day in the march at Washington D.C.
The Hyatt does offer a shuttle to/from the metro every 15 minutes but as prior reviewers indicated the schedule is unpredictable at best. We waited in the morning for over 20 minutes as not one but two Hyatt shuttles to the airport came through yet nothing for the metro. Another person waiting for us asked the driver to take us to the metro since nobody was waiting for the airport. After much discussion between the driver and multiple Hyatt personnel, they said okay. On the return, we waited nearly 20 minutes then we called the hotel. Nobody picked up - not the operator, not the front desk, not the concierge, NO ONE!!! We called the hotel several times and simply kept getting recordings... The shuttle finally arrived after waiting for a half hour. I would have walked it but I was with my family and we were simply worn out by the end of the day in D.C.
The good thing about the metro stop that the shuttle takes you to is that it is on the Blue Line so it hits the key stops for those visiting D.C. from out of town.
The hotel itself was very nice. Pool is on the third floor, great exercise room right next to it.
Beds in the room were Doubles not Queens so for my family sleeping was a bit exhausting - not enough room in the beds. Also - there were three bath towels in the bathroom for 4 guests. Called in the morning for more towels. After waiting nearly 20 minutes, I called again and was told the request was submitted. The towels arrived about another 10 minutes later.
Not a bad place to stay, just some inconveniences that had they been addressed would make this a perfect place to stay.
Parking - save the $27 dollars the hotel charges for Valet parking and drive right around the corner to a parking garage (self park) that costs half as much.
I do not agree with other comments that the hotel is below par compared with other Hyatt's. I have stayed in lots of Hyatt's as a Gold Preferred Customer and have stayed at some that were terrible - this is not one of those. Nor is it at the top of the line Hyatt's I have stayed at but it very nice.
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- Also Known As:
- Hyatt Regency Crystal City Hotel Arlington
- Hyatt Regency Arlington
- Hyatt Arlington