We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Big name, but with out one major amenity travelers expect” 4 of 5 stars
Review of Hyatt Regency Crystal City

Save Saved
You added Hyatt Regency Crystal City to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Hyatt Regency Crystal City
3.5 of 5 Hotel   |   2799 Jefferson Davis Highway, Arlington, VA 22202   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Offers & Announcements
Bed & Breakfast Package
Ranked #24 of 48 hotels in Arlington
GreenLeadersSilver level
Bristol, Virginia
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
“Big name, but with out one major amenity travelers expect”
4 of 5 stars Reviewed August 6, 2013

First of all, the staff at this hotel is exceptionally helpful. They seem to enjoy working there and are very friendly especially for being in such a large metro area. My room was beautiful with a very nice view. The room and the entire hotel was spotless and the beds were very comfortable. The hotel is near the metro (a nice little walk, but for those who don't want to walk, a courtesy shuttle provides transportation to the metro as well as to and from Reagan Airport). Lots of great places to eat close by even a supermarket just an 8 minute walk. Hard to find a thing to complain about EXCEPT the internet service was pay by the day with free service available only in the lobby. Even economy hotels provide free internet service. It is expected just as is clean towels and hair dryers.

I was there for a conference and found the food service as well as the conference rooms were clean and well equipped.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

706 people have reviewed this hotel

Traveler rating
    208
    279
    125
    67
    27
See reviews for
114
99
83
347
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (125)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Polish first
  • Portuguese first
  • Spanish first
  • Any
English first
Seattle, Washington
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 3, 2013

I stayed here for 2 days in July for a work trip. The location is good, but would be better if it was closer to the metro. It wasn't very fun standing around in front of construction outside of the Crystal City metro station waiting 15 minutes for a shuttle to come get me. I would suggest just walking if the weather's ok (but this was during a heat wave so not the best time to hoof it back to the hotel). The rooms are nice and quiet. My bathroom door didn't close quite all the way, but it was fine as I was traveling alone. The water pressure in the showers is AMAZING. Best I've ever had in a hotel.

  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pennsylvania, USA
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed August 2, 2013

I stayed at this hotel with my husband July 21-24, 2013. He had a conference to attend for work, so I decided to join him. We stayed at the same hotel in the summer of 2012 and he stayed there without me in the summer of 2011. Unfortunately, the cleanliness and quality of the hotel has declined over the past couple years. The cleanliness was lacking and the rooms & furnishings were well worn. That seemed to happen quickly just in the past two years. The valet service for cars is nice since they are parked securely under the hotel and we didn't have to pay out of our own pocket since my husband was being comped for a business trip, but it is pretty pricey. $27/day to park. Yikes! That can get expensive pretty quick. Our room was also rather expensive. It was about $180+ tax per night. Wi-Fi is available for free in the lobby, but not in the rooms. It was $11/day for in room Wi-Fi. Factor in all those things for 3 nights and it was a BIG bill. If we would have had to pay for that on our own, I really don't think we would have stayed there. This hotel is right next to Reagan International Airport, but you don't hear the planes. Our room faced the airport and we could see them coming in and out. We had a very distant river view, but it was hard to see it past the airport. However, we were only on the 7th floor, so if you are able, get a higher floor and you'll probably have a better view. There is a shuttle that is complimentary to take you to the airport as well as to the Crystal City METRO station. We never used the airport shuttle, but the shuttle to the METRO was not running as scheduled as one other reviewer stated. So, I simply hiked up and back the 3/4 mile each day. It isn't a bad walk and you can take a few short-cuts through the Crystal City Shoppes to get there. There are some very nice restaurants within walking distance to the hotel and a Starbucks just around the back of the hotel. Also, just since our stay there in 2012, we noticed that quite a number of restaurants were added in that year. The Crystal City part of Arlington seems to be very safe and very clean. That is a big plus. We also were able to catch the METRO one night to go over to see a Washington Nationals baseball game. The METRO stop for the ball park is literally RIGHT at the park. VERY convenient and much better than paying over $50 to park at the ball field. So, all in all, the location is good and the service was good, but the added expense of parking & in-room internet as well as the high cost of rooms seemed a big negative to me. However, if you are going on a business trip, they definitely have all the amenities that a business traveler would need.

  • Stayed July 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Arkansas
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 31, 2013

When we arrived, the valet was full due to a conference but their was self parking about a half a block away. It stated max 10.00 but when we left it was 20.00. She said it was a 20.00 overnight fee but we didn't see it marked. (still not bad). Great location. We walked to the Crystal City Sports bar and lots of other food options in that area. They lobby bar was a nice busy area due to the conference but a little pricey 21.00 for 2 crown/cokes but well made. Very helpful staff! They have shuttle to metro (every 15 min) and made sure we knew how to get to the baseball game via metro and checked our bags til after the day game!

Room Tip: Walls are a bit thin... I could hear the neighbors blow drying hair and their normal conversations b...
See more room tips
  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
california
Top Contributor
137 reviews 137 reviews
83 hotel reviews
Reviews in 68 cities Reviews in 68 cities
175 helpful votes 175 helpful votes
3 of 5 stars Reviewed July 30, 2013

Warning..do NOT rely on any stated shuttle schedules (especially to the mall Metro). If the hotel is deemed not busy enough, the management will decide to run only the airport shuttle. After waiting 20 minutes I luckily had the phone number and they sent a shuttle (including another party who was never told it would be cut off at 4 pm. If I had known I would have just taken the Marriott Courtyard shuttle which we saw twice.

When I finally checked in, I was told that the mall shuttle would run the next day (Monday). Before I left that morning I asked the shuttle driver on the way out and was told no, only one shuttle today! So I just walked back to the hotel in the evening, at least it was downhill.

The first staff I encountered at check-in was rude. He avoided eye contact and stayed on a phone call giving advice about things to see in the area. Terrible first impression and unusual for me as a long time Hyatt customer.

Finally another employee arrived at the desk (I don't think the first one even bothered to ring for anyone, it was just random). He was fine, offered me free internet for the bother.

The room was nice enough, bathroom small as mentioned. Don't forget you can order up convenience items such as a tea kettle.

The first airport shuttle in the morning left promptly at 4:40 am and that is plenty of time to make the 6 am flights. The ride is only a few minutes but the TSA lines start to build as the airport opens.

I got the room on Priceline via the Express Deals section.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winter Park, Florida
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 21, 2013

Stayed here on business for three days, so I was able to enjoy the amenities more than usual. The Cinnabar breakfast buffet is excellent; pricey, but you get what you pay for in excellent service and attention. The staff are enthusiastic (and a lot more awake than I feel in the morning) and they can accommodate requests for quick service when you are running late, and also pleasant and chatty when you have time to enjoy the morning in a non-rushed fashion. The METRO is walkable if you want exercise, but not during the summer heat wave of mid-July; wait for the shuttle! The shuttles to the METRO and airport run every 20 minutes and have bottled water on board (on ice!) which was much appreciated in the summer heat. The staff could not be more professional and pleasant.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bethesda, Maryland
Top Contributor
92 reviews 92 reviews
26 hotel reviews
Reviews in 33 cities Reviews in 33 cities
33 helpful votes 33 helpful votes
2 of 5 stars Reviewed July 21, 2013

Stayed here to be close to DCA for a morning flight. Big mistake. Got a good deal on priceline, checked in after dinner.... the carpet in the hall outside the room was filthy with old round-in gum and trash. The room was neat, bed was comfortable, but..... later in the evening when I went to use the commode, I opened the lid to find someone else's urine and toilet paper! (Uploaded a photo of the toilet through the tripadvisor app, though the review there didn't follow) Throughout the night I was constantly wakened by noise from trucks on Rt. 1 and the slamming of doors up and down the hall -- they don't need to slam THAT hard to close themselves. So, if you stay here, take earplugs and insist on a room facing away from Rt. 1.

Room Tip: not facing Rt 1 will help with sleep
See more room tips
  • Stayed July 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattCrystalCity, Manager at Hyatt Regency Crystal City, responded to this review, July 23, 2013
Greeting David P,
Thank you for taking the time to share your comments and provide feedback about your recent stay. I am sorry that you did not have a positive experience, but appreciate you mentioning the positive aspects of your stay. We welcome any and all feedback as this gives us an opportunity to evaluate our current operation. First, I want to apologize for the condition of your room and our hallways. In no way is this a typical portrayal of our operation and please know that we will be addressing the issue with our Housekeeping Department. If your travel plans bring you back to the area, please feel free to reach out to me if I can be of any further assistance. Again, thank you for staying with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Hyatt Regency Crystal City? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hyatt Regency Crystal City

Address: 2799 Jefferson Davis Highway, Arlington, VA 22202
Phone Number:
Location: United States > Virginia > Arlington
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Green Hotel in Arlington
#13 Business Hotel in Arlington
#22 Romantic Hotel in Arlington
#28 Family Hotel in Arlington
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hyatt Regency Crystal City 3.5*
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Expedia, Booking.com, Travelocity, Priceline, Tingo, Reservation Counter, Hotels.com, BookingOdigeoWL and Venere so you can book your Hyatt Regency Crystal City reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hyatt Regency Crystal City Hotel Arlington
Hyatt Regency Arlington
Hyatt Arlington

Owners: What's your side of the story?

If you own or manage Hyatt Regency Crystal City, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.