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“Great customer service” 4 of 5 stars
Review of Hyatt Regency Crystal City

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Hyatt Regency Crystal City
3.5 of 5 Hotel   |   2799 Jefferson Davis Highway, Arlington, VA 22202   |  
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Ranked #24 of 48 Hotels in Arlington
GreenLeadersSilver level
Staunton, Virginia
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“Great customer service”
4 of 5 stars Reviewed July 1, 2013

Attended a business meeting and decided to extend my stay for a day. So glad I did. I was able to take a day and relax by the pool and have an enjoyable dinner at the hotel. The only thin that I thought was a bit pricey was the valet parking.

Room Tip: Ask for a room with a sofa. Very comfortable!
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  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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774 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (138)
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English first
Senior Contributor
44 reviews 44 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed June 25, 2013

As a big quality chain hotel, the Hyatt Crystal city doesn't disappoint; rooms, service, gym, are what you expect. The area however, is dull and there isn't much there. Running tracks are poor: right next to the highway; and the same track back and forth; no chance to take any other route. The Starbucks closes early and the eateries around the corner are nothing to brag about. The hotel does offer a free shuttle every 15 mins to the subway station; where you can pretty easily catch a train into central DC. No shuttle service after 10 pm; then you can just walk from the station back to the hotel. I was there for a conference; and I'd recommend if you need to be there, otherwise you'd probably have more fun downtown. Lots of groups, so can get a little noisy...

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Topeka, KS
Top Contributor
699 reviews 699 reviews
71 hotel reviews
Reviews in 107 cities Reviews in 107 cities
330 helpful votes 330 helpful votes
4 of 5 stars Reviewed June 23, 2013

We had our annual, national event at this hotel for a week in June. At one point, we had 1500 students for our youth day program. Our group of 40 was assigned to the 15th floor. The rooms and lobby were renovated a few years back, and the place has held up well. Staff is very good. We had a pizza party for our kids, and the staff was very accommodating. Only negative was learning that the 18th floor restaurant had been closed.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Redondo Beach, California
Senior Contributor
42 reviews 42 reviews
31 hotel reviews
Reviews in 34 cities Reviews in 34 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed June 17, 2013

My husband and I stay here frequently whenever we are in town for work. Expect to encounter throngs of tour groups from every walk of life - the last time we were here they had the Vietnam veterans motorcycle group, an Asian teen pageant, and a AARP convention all at once. Made for interesting conversation in the lounge. Despite that, the service here is always very accommodating. The free and ample breakfast buffet (if you are a diamond member) is a nice perk and again, the staff is consistently attentive. We also extended our week stay into Memorial weekend and the rates were super low (~$100/night) which is a great deal. The metro is a half mile walk to get anywhere and the hotel offers a free and convenient shuttle service as well. Tons of restaurants, and crystal city mall is nearby.

Tip: If the elevators are crowded due to the high school tour groups, head over the service elevators right past the the guest elevator area.

Room Tip: Rooms in the higher floors are better - especially when the Vietnam motorcycle groups are in town fo...
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  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Top Contributor
115 reviews 115 reviews
23 hotel reviews
Reviews in 37 cities Reviews in 37 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed June 14, 2013

Pleased to note they had modernized/renovated this hotel. I had attended many conferences and it was getting tired, but they have breathed new life into this wonderful hotel. Nice rooms, great shade that gives you total darkness. The electronic room keys are great too. I was pleasantly surprised at how well this hotel runs.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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San Francisco, California
Senior Contributor
40 reviews 40 reviews
25 hotel reviews
Reviews in 21 cities Reviews in 21 cities
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed June 13, 2013

I stayed here one weekend because the rate was about $100 less than other Hyatt's in DC. I actually enjoyed my stay out in Arlington. The hotel is just about a 15 minute walk from the metro and in you're in the city in just a few minutes. The ride on the Yellow Line into DC is nice as you have a nice view of the capital as you cross the Potomac River. There are several places to eat just north of the hotel near the Metro Station.

PROS:

Rates much lower than hotels located in the district,
Short walk to the metro, short trip via the metro into the city
Public areas of the hotel are nicely renovated
Great Breakfast Buffet
Nice gym
You're more than welcomed Hyatt type of service

CONS:
Rooms are a bit worn, new carpet and perhaps a fresh coat of painted needed
No views - hotel is surrounded in a sea of dull buildings... but most hotels in DC do not have views.
If you have the munchies in the middle of the night, you have to cross some busy express way, additionally the area is a bit confusing, you can get lost.
Pool was closed... looked like it has been out of service for sometime

For the cost and easy access to DC, I would stay here again. Loved the omelet at the breakfast buffet!!!

  • Stayed May 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Falls Church, Virginia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 12, 2013

The parking there for $27 is absurd. I've stayed at the Hyatt here but I also work right down the street from it and park in the garage that I'm sure they valet your car to. You can park your car there for I believe $5 a day on the weekends and I think $10 during the weekdays.

The weekend rates are great at around $99 a night but seem high for $200+ during the week.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Crystal City

Address: 2799 Jefferson Davis Highway, Arlington, VA 22202
Phone Number:
Location: United States > Virginia > Arlington
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Green Hotel in Arlington
#12 Business Hotel in Arlington
#27 Family Hotel in Arlington
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hyatt Regency Crystal City 3.5*
Number of rooms: 686
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Also Known As:
Hyatt Regency Crystal City Hotel Arlington
Hyatt Regency Arlington
Hyatt Arlington

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