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“Some minor amenities would greatly improve stay...” 3 of 5 stars
Review of Hyatt Regency Crystal City

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Hyatt Regency Crystal City
3.5 of 5 Hotel   |   2799 Jefferson Davis Highway, Arlington, VA 22202   |  
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Ranked #25 of 48 Hotels in Arlington
GreenLeadersSilver level
Elizabethton, Tennessee
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Some minor amenities would greatly improve stay...”
3 of 5 stars Reviewed June 10, 2013

I have stayed at this hotel three different times, all during the Memorial Day weekend for Rolling Thunder events. The location is very convenient to many attractions and there is an available shuttle. Check-in went smoothly, as pre-registration was completed prior to arrival. Rooms were clean, hot water was plentiful. Some recommendations to improve stay would be the following - 1. small fridge in room (currently one must be requested in advance of stay; this amenity would benefit people with medications that need to be kept cold and just for the comfort of patrons), 2. small microwave (another amenity for the patron's benefit), and, 3. complimentary water! These amenities are "standard" in many hotel chains. I would like to see the same for this hotel.

  • Stayed May 2013, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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866 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (155)
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English first
Adams, Massachusetts
Top Contributor
72 reviews 72 reviews
15 hotel reviews
Reviews in 25 cities Reviews in 25 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed June 6, 2013

Have been here before & this time disappointed. The staff is friendly but the hotel is starting to show wear. The house keeping is poor. I had crumbs & dirt on my room floor & it was still there after a 3 night stay. They must not vacuum. The bathroom towel knobs & shower faucets were rusty & there was dirt & dust on lights & pictures. Someone had written on the bathroom mirror. When fogged over you could still see this & see that the staff cleans just the lower part of the mirror & not the whole mirror. The lobby furniture is saggy & worn. Had to ask twice to get the newspaper & then it wasn't the one we requested. The pool area is as bare & unwelcoming as was the pool attendant, who did not even acknowledge us.
Won't be back, there are too many other hotels in the area.

  • Stayed June 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
new hamshire
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 6, 2013

If you are planning a trip to Washington, I would highly recommend the Hyatt in Crystal City Va.
It is only 15 minutes from the capital. My check in experience could not have been better.
Thanks to Stephanie. I was there for Rolling thunder. I had many occasions to stop by the front desk. The girls that took care of me made me feel welcomed and were always pleasant going the extra step every time. I think the office Supervisor Lucia Mitchell, Stephanie, and Victoria deserve a lot of credit for the way they took care of me. The staff of the hotel were always pleasant as well. The room was great, clean and neat, plenty of towels and hot water. I have been there for 3 Rolling thunder events. I will stay there next year.

Room Tip: I would be sure to see Lucia,Stephanie or Victoria.
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  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tampa, Florida
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed June 4, 2013

Overall, it was a great stay, and we will be staying at this hotel, if we were to go back. The shuttles to the airport and metro were very convenient. On the first day, we did not know the hotel had a shuttle to the metro, and we walked there (15 minutes). We asked the hotel valet who was standing outside directions to get there, and during the course of the conversation, he did not mention there was a shuttle. The other problem I had,was that I broke out in hives on my forearms and legs, the only areas where I used the hotel lotion. Ironically, the lotion was labeled to be made by a dermatologist and hypoallergenic.And I am usually not allergic to anything.

  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mogadore, Ohio
Senior Contributor
44 reviews 44 reviews
6 hotel reviews
Reviews in 27 cities Reviews in 27 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed June 2, 2013

Very convenient location! Free shuttle,lots of places to eat,pool,comfy bed. Stayed on the fourth of July watched fireworks from the pool & ate pizza...perfect night.
I just booked again,five yrs later for my honeymoon trip! Excited to see DC again...not excited to pay $27 a night to park. BIG draw back. :(

Room Tip: look for a deal,ask for an upgrade. Ask..the worst they say is no. Stay on a high floor,magnificent...
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  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed June 1, 2013

During my stay, room was not well attended - Was very dirty. Towels were not changed. There was dust all over including a broken blind. On my first day, the room was not made. I went to front desk and informed them - they said they would send someone. When I returned at night room was not made. A young man at the front desk was not polite. It was the most horrible experience that I had. We were 11. All of us suffered the same.

  • Stayed May 2013, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattCrystalCity, Manager at Hyatt Regency Crystal City, responded to this review, June 3, 2013
Hello Myriam M.,
We appreciate you sharing these details about our experience at Hyatt Regency Crystal City. To exceed our guest's expectations is our ultimate goal and based on your feedback it seems we failed to do so on several occasions. Your feedback about your housekeeping service has helped us to implement additional training to ensure that this does not happen again. If your travel plans bring you back to the area, please feel free to reach out to me if I can be of any further assistance. Again, thank you for staying with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Schodack, NY
Top Contributor
194 reviews 194 reviews
21 hotel reviews
Reviews in 64 cities Reviews in 64 cities
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed May 30, 2013

We stayed for Memorial Day weekend and Rolling Thunder - from check in, to maid service, to valet, to front desk help - the service is excellent! The rooms are getting a little run down and it's time for freshening up - but rooms are clean and the service is great.

Except for the bar - The bartender was rather rude and flippant. My friend ordered a drink and by mistake the bartender made two. When she said I didnt order two (they were quite pricey as well) - instead of just giving her the drink, he dumped it out right in front of her. I asked why he just didnt give her the drink instead of wasting it. He said she didnt pay for it. Very rude and obnoxious. I ordered drinks from then on at the other end of the bar and tipped well for the better service.

Other than that - great stay - great service.

  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Crystal City

Address: 2799 Jefferson Davis Highway, Arlington, VA 22202
Phone Number:
Location: United States > Virginia > Arlington
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Green Hotel in Arlington
#17 Business Hotel in Arlington
#29 Family Hotel in Arlington
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hyatt Regency Crystal City 3.5*
Number of rooms: 686
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Also Known As:
Hyatt Regency Crystal City Hotel Arlington
Hyatt Regency Arlington
Hyatt Arlington

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