This hotel was great for its location regarding what we wanted (out of the hustle and bustle of the city, free shuttle to the metro) and price. However, the decor and staff did not meet our expectations for a Hyatt. My husband and I love Hyatt hotels - we had our wedding at the Hyatt Regency in Austin, TX and we honeymooned at the Hyatt Resort in Kauai. When we traveled to San Diego we stayed at the Hyatt Regency downtown and were treated like superstars. So when we took a fun weekend trip to D.C. we purposely chose a Hyatt hotel. However, we were let down at this particular location. When we arrived, we were told the hotel was completely booked and if we were willing to change to a double queen bed room we could check in right away, otherwise we would have to wait until well past our check-in time. We purposely reserved a single king size room to have more space - so we chose to wait... over two hours. When my husband went back up to the front desk to check on our room, the person working said the previous person who was working didn't put us on the waiting list, and so she would put us on the list right away. This made us very frustrated. We had made our reservation weeks in advance and did not feel we should have had to be wait-listed upon arrival. It was a total waste of our afternoon that we hoped to spend in the city. I told my husband that if we had to wait until the evening I was going to walk across the street to the Renaissance and stay there.
Once in our room, we were unimpressed by the decor and bathroom. We felt it was outdated and looked heavily used (scuffs and scratches). Also, at the other Hyatt's we had stayed at they gave a complimentary bottle of water in the room, but at this location the bottle of water in the room was $2. We walked down the hall to the vending machine instead. It was not what we were expecting at all. I would not recommend this hotel if you are looking for a semi-luxurious weekend away experience.
Also, there was a group of students who stayed at the hotel for some sort of convention, and we could hear them running and laughing in the hallways in the late evening and early morning... Did not help our opinion of the hotel when combined with the other experiences of the stay.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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We appreciate you sharing these details about our experience at Hyatt Regency Crystal City. We are very sorry that your stay with us did not meet your expectations. Your feedback about your Front Desk service has been relayed to the staff and is something we will continue to work on. We apologize for the inconvenience the delay may have caused. We hope the next time you come to visit Crystal City that you will give Hyatt Regency Crystal City a second chance to make your stay an enjoyable one.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.