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“DIRTY!!!” 3 of 5 stars
Review of Hyatt Regency Crystal City

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Hyatt Regency Crystal City
3.5 of 5 Hotel   |   2799 Jefferson Davis Highway, Arlington, VA 22202   |  
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Ranked #22 of 48 Hotels in Arlington
GreenLeadersSilver level
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“DIRTY!!!”
3 of 5 stars Reviewed May 7, 2013 via mobile

I recently just had my stay here and all i can say is that the rooms are extremely dirty. The shower is dirty, the toilet is gross, the sheets are awful. This hotel really needs service especially the bathroom

  • Stayed May 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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944 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (169)
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English first
Pittsburgh, Pennsylvania
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed May 7, 2013

Stayed three nights for a conference, had excellent personalized service, great food and a very nice selection of wines in the hotel. While the room was very comfortable, more a business suite, it was inviting and home like. The prices on the menus throughout the hotel were slightly high, but that's just how DC is for food in my experience. Since there's a metro shuttle and the airport shuttle too, it's very easy to get around. It's literally across the highway and down a bit from DCA, so the ride to and from is minutes. The metro will get you everywhere so this is a lovely place to take the family. While the pool was not open during my April stay, it looks nice, and the amenities are excellent. Because it's walking distance to and from the Crystal City shops and restaurants its definately a place I'd return to as a family vacation spot.

Room Tip: The rooms are pretty sound proof, so asking for rooms by the elevators to keep it simple is okay, it...
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  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ames, IA
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed May 7, 2013

The Hyatt is decently located in Crystal City and maybe 3/4 mile from the Metro. There is a shuttle that operates throughout the day to take people to and from which is a huge plus. There's also a regular shuttle to/from DCA. You can tell the hotel is older, but there are updates throughout. I had a standard room on the 4th floor which was fine for our family of four. Two double beds didn't leave a lot of room, but we managed. Modern style and a nice view. The room is a bit small, though.

Crystal City is a good base of operations and a place I would recommend for families and people wanting something low stress near DC. Most people understand the Metro system after a few minutes, so no issues there.. you're on the Blue Line and connected to everything. The trip from the airport is maybe two minutes at worst. There are a few places to eat nearby (walking distance: Legal Seafood, Chili's, McDonald's, Clark Street Grill, Subway, Starbucks. There are even more options just beyond the walking threshold. I had pizza from Paisano's delivered one night which was delicious.

I found the noise level to be moderate. Some hotels seem to cater to noisier clientele. There were a few drunkards roaming the halls here and there letting everyone know they were properly inebriated, but it wasn't too terrible. We definitely took the glass elevator with a male stripper on one occasion. Not by choice, mind you.

For the price, this worked great for a long weekend. The shuttle service couldn't have been smoother, and the staff was very accommodating. My only gripe was the inability of any of the soda machines to take bills. Such an odd thing. The desk said the "higher number floors usually do." I tried 15th. Nope. Curious, that.

Anyway, I give it a hearty 4/5 and endorse with little hesitation.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Stevensville, Maryland, United States
1 review
5 of 5 stars Reviewed May 6, 2013

Great venue! Food, Service and facility were excellent and conducive to the Conference. All of the employees that I interacted with were friendly, cordial and professional. A great location to experience Washington, DC and the rich history of Mt. Vernon.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed May 5, 2013

I would just like to thank Solomon from guest services who made my stay so special by going the extra mile. He's friendly and caring and such an amazing ambassador for this hotel, truly a great person.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Maplewood, Minnesota
Level Contributor
100 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed May 5, 2013

We stayed in a room with a King sized bed. There was a comfortable couch in the room. I found the bed comfortable and the room was quiet. The bathroom was the only negative about the room. It was aesthetically pleasing but not very functional. There was only a shower and the bathroom was poorly lit. Oddly there was no where to hang your towel and no hook to hang your clothes. The counter also was cluttered with random stuff. There is a gym with top of the line exercise equipment.It is really nice and they keep it nicely cooled. The pool and whirlpool were outdoors and were not open during our visit. There is shuttle service to the airport and the metro. You can walk to the metro from the hotel but the nearest stop is quite a walk. There are plenty of restaurant choices nearby so finding something to eat is not a problem.

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria, Canada
Level Contributor
6 reviews
3 hotel reviews
5 of 5 stars Reviewed May 1, 2013

This hotel greatly added to our enjoyment of a recent visit to Washington, D.C. Hotel staff were extremely helpful and accommodating. There were many extras available for guests to borrow including spa robes, slippers, flat irons, etc. Booking through Hotwire allowed us to get a good rate for this higher end hotel. Very convenient to Metro, shops and decent restaurants. Agree with others that Wifi should be free in room, but it was available in the cozy lounge-like setting of the lobby, so not a huge issue.

Room Tip: We were given the option of higher floor room and chose that. Water view in the distance.
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Crystal City

Address: 2799 Jefferson Davis Highway, Arlington, VA 22202
Phone Number:
Location: United States > Virginia > Arlington
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Green Hotel in Arlington
#15 Family Hotel in Arlington
#20 Business Hotel in Arlington
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hyatt Regency Crystal City 3.5*
Number of rooms: 686
Official Description (provided by the hotel):
Relax in the heart of it all at Hyatt Regency Crystal City. Our hotel is perfectly positioned for easy access to Virginia and the entire DC-metro area. Enjoy a complimentary shuttle to the airport and easy access to Metro transportation. Within minutes, you can be exploring the nation’s best monuments and museums, taking in a show at the Kennedy Center, enjoying a Washington Nationals game or even touring the White House! Prefer to stay local? Arlington, Virginia has plenty of attractions, including luxury shopping and dining in Clarendon, the historic Arlington Cemetery or hiking in nearby Great Falls Park. Within our spectacularly updated Crystal City hotel, you’ll discover the services and amenities only Hyatt can provide – award-winning dining and inviting spacious guestrooms with luxury amenities like Hyatt Grand BedTM, and iHome stereos with iPod® docking stations. Enjoy the perfect combination of luxury and convenience at the Hyatt Regency Crystal City hotel. ... more   less 
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Also Known As:
Hyatt Regency Crystal City Hotel Arlington
Hyatt Regency Arlington
Hyatt Arlington

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