Okay tripadvisor, have always given reviews and described issues with resolutions.
eBusiness travelers are a breed unto their own, and have certain neccesary evils... Okay so first to start with a friend suggested I stay at the Liason, but it was far from my business so decided to switch and stay at a Hyatt. Never booked here before so thought to try it.. Glad I did.
Here is what happened from my end... Okay so I am across country on a time zone drain.. west coast to east... called down for wake up call.. and went to bed. Well business started at 8am sharp and had it in my mind to do the best job possible, had studied and ready. however upon waking I noticed the clock said 7:15... RUN ... the first thought, so go dressed, shortest shower in the world, and off I go.... until i realize i locked my purse with the keys into my room
Mr Riley came to my rescue, let me in the room. next we hit the breakfast area, which was deliciousl.
Anyway so ripping and running as fast as I can to make a good impression when Mr. Riley says I will get you a cab...3 cabs told him they do not take the goverment credit card. " He simply stated that he would have to report to his manager.. I guess my point is this,,,,
When in travel it is very difficult to keep all the balls moving, but the staff here was very kind to me... Lucia was a stunning representative and is perfect as first line representative of your Agency..
Did not however enjoy the crab cakes or soup in the dining area, both were cold and asked to reheat but what is the sense of a nuked crabcake???? thanks to Mr. Marc Riley and to others you made my day so very good and my business stay very profitable.... thats all now...
Hey look, in D.C. nothing but hotels, why not spend your coin in a place where they will take care of you also? and to follow thru, I was unable to get a cab as non would take the goverment card, Mr. Riley was very angry and took me personally to the meeting located at VHA office, he stayed to ensure I knew where I was... gave me his number to contact when i was requesting a ride back.. He did not have to do that. what great representative of this Agency.. then when picking me up, told me how he contacted the cab company's to ensure their compliance for the customers at the hotel... What a Professional, kind and great asset to the organization...
With warm regards,
Hyatt should Honor employees like M. Riley and Ms. Lucia, wonderrful professionals
- Also Known As:
- Hyatt Regency Crystal City Hotel
- Hyatt Regency Crystal City Hotel Arlington
- Hyatt Regency Arlington
- Hyatt Arlington
- Arlington Hyatt
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