My family stayed here the weekend of the Marine Corps Marathon. When we arrived late Friday, the valet parking lot was full, but once the attendant noticed we had our 18-month daughter and all the associated baby gear to unload, he helpfully said he would find us a spot so we didn't have to hunt for one in a public lot - we greatly appreciated it. Upon check-in, we upgraded (paid) to an Ambassador Suite, given the room description said private sitting area and bedroom - we hoped the separation would let our daughter go to bed in one area, while we stayed up in the other. Strangely, though, the suite has a doorway between the sitting are and bedroom - but no door! Perhaps semi-private sitting area is a better description. Not only that, but the room design is strange - the bathroom is not off the bedroom, but is right off the entrance - you have to walk through the sitting area from the bedroom to reach it, again cutting down the benefit of the suite. The room itself was good, with a few signs of wear-and-tear on the sitting room furniture. The bed was very comfortable. The bathroom had no ventilation at all, so there was a bit of mildew/soap scum on the glass shower enclosure (no shower curtain, so if needed, the bathroom is a one-person shop). What irked me though throughout the stay - and I communicated this to management after my stay via e-mail - was the constant waiting for tips from bell and valet staff. The bell staff refuses to let guests take a luggage cart up and down the elevators to rooms even if you wanted to do it yourself - I'm fine with that, but don't stand around waiting for a larger tip if I'm forced to use a service I don't want. On the valet side, my wife and I were often struggling with a stroller, baby, baby gear, etc. - and rather than help us once the car was there, they waited by the driver's side door until I was ready to get in. I'm happy to tip - and I did - but the manner in which they waited for them was very off-putting, particularly for a family with lots of stuff.
- Also Known As:
- Hyatt Regency Crystal City Hotel
- Hyatt Regency Crystal City Hotel Arlington
- Hyatt Regency Arlington
- Hyatt Arlington
- Arlington Hyatt
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