I was here for the holiday season...flight was cancelled, so we were fortunate to stay the night! Wonderful customer service, the restaurant on the top floor had great wine and food...the bar downstairs looked like they served some killer nachos...and the cocktails were cold and service was good. Rooms were nice, couch was included along with other nice amenities....cant complain about the stay at all.

We stayed at the Hyatt Regency while visiting relatives in Arlington. The hotel was very nice. It was a good size room with a nice sofa and great blackout shades. The bathroom was missing some important items. There was no make-up mirror and I was too far from the regular mirror to put on make-up. It had no hooks for a bathrobe and no bathroom fan. Wireless internet had a surcharge, I like to get some exercise so I took the stairs down to the lobby and the door was locked. It was not a safety issue because there was an alarmed door, but i didn't want to set that off! We went to the restaurant for breakfast and the waiter was kind of rude and didn't refill my coffee. The big negative for this hotel is the lack of parking. There is valet parking at $27 a day. Self park is $20 a day but you cannot go in and out. There is limited metered parking on the street. I think this is a hotel for business travel rather than pleasure.

Important Note: this is definitely more of a business class hotel than it is tourist-centric. If you're expecting to take the kids and be within walking distance of DC, you will be disappointed. There are many businesses in the immediate vicinity that take advantage of the Hyatt's location and put employees up here during the work week. That said, weekend rates are typically cheaper here due to the fact that they do the lion's share of their business during the week.

I've stayed at this hotel many times, and continue to based solely on the staff. They are some of the most dedicated customer service employees I've ever met. Continuous shuttles are available to Reagan Airport and the the Crystal City metro stop, and many shops and restaurants are within walking distance. Highly recommended.

We were traveling with 2 adults and 5 students. Although the kids are all well behaved and mature, upon arrival we were treated rather coldly and as though the staff was annoyed we were there. The valet parking attendant was nice, but valet is the only option at $28 a day. The lobby was modern and beautiful as we're the rooms. However, our room had no bed skirts and our adjoining doors would not open. When I asked the front desk to fix this for our second night, it was not done. There was only an outdoor pool that we were unable to use due to the weather.