Stayed here when the reservation hotline recommended by USAir identified it as the cheapest available place within 10 minutes of the airport (no compensation when th claim the light was cancelled due to "air traffic"). Spent exactly 8 hours there before heading out on a rebooked flight, but enjoyed them very much. Very comfortable bed, nice bath products, pleasant decor throughout, soothing Eurogroovy music in the lobby, and fast, effective service at the front desk and on the shuttle. Didn't pay for the Internet so don't know how well it works; didn't have time to explore the restaurant, fitness room, or much of anything else.

Great hotel and staff. They always are friendly and willing to help! I have been to this hotel numerous times and every trip has been good. One time I had an issue, which was resolved rather quickly for me, but not only did the hotel resolve it, I was given several thousand hyatt points for a free night stay at any hyatt worldwide. Highly recommend this hotel!!

I thoroughly enjoyed this place. I think the pricing is a bit high, but the staff is fantastic. Good location, nearby DC, the front desk were pleasant. Not to mention all the good food around, the comfortable bed, and the omelets were mmmmmmm yum!

PROS:

1. The Hyatt is located amongst so many similarly nondescript, tan hotel buildings (Courtyard Marriott, Renaissance, etc.). It is easy to find - if you are on Route 1, get off at 27th Street.

2. Breakfast is quite good - omelets made to order (egg whites available), Tazo teas, bacon, sausage, pastries, oatmeal, grits, French toast (if available), vegetable medley, potatoes, yogurt and cottage cheese with assorted granola, shaved coconut, walnut and slivered almond toppings. Came out to approx $55 for a party of 3. Hiram is absolutely the best waiter ever - ask to be served by him. Not intrusive, extremely perceptive, before you even realize something is missing or need something, he is there. The last time I received service of this caliber was at a Fairmont resort. If you are a Diamond member, breakfast is included.

3. Elevators are fast, and some are glass enclosures where you can see outside as it goes up.

4. Service was courteous and prompt. I left a note about the pullout couch being unbearable on my back, and housekeeping actually outfitted the pullout with a thick feathertop mattress, which was more than I anticipated, and Sarah left a voicemail after it was done. Wonderful work.

CONS:

1. Shower layout: There is half a glass wall barrier separating the standup shower (there is no tub) from the floor. Because there is no shower door, so the water washes right out onto the floor. Architectural genius.

2. Veranda and futon in the Ambassador suite: Dirty futon, small veranda with no view - looking directly into a wall of other hotel rooms, dirty veranda chairs. The springs from the pullout sofa digs into your back.

3. Fruit Amenity: Do not get this. The fruit was inedible - apple and pear was too bitter and hard, and the orange was almost going bad. Presentation was also subpar - just silverware on a napkin and this small fruit bowl. Compare this to room service by a Starwood hotel, where the trays are beautifully laid out.

4. Bathroom amenities: Foul smelling Hyatt private label (Portico) bathroom amenities. The scent was called White Ginger, but smelled like too-strong black licorice, without the sweetness.

5. Parking: Because of a wedding, valet parking ($27) was full every night, so I was forced to park in the PMI public parking (I paid $16 for the weekend night rate, from 9 pm - 8 am). There are few signs in PMI for the elevators and parking exit, difficult to navigate and a waste of time.