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“Always excellent quality at Hyatt” 5 of 5 stars
Review of Hyatt Regency Crystal City

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Hyatt Regency Crystal City
3.5 of 5 Hotel   |   2799 Jefferson Davis Highway, Arlington, VA 22202   |  
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Ranked #25 of 48 Hotels in Arlington
GreenLeadersSilver level
West Point, New York
Senior Contributor
48 reviews 48 reviews
9 hotel reviews
Reviews in 25 cities Reviews in 25 cities
32 helpful votes 32 helpful votes
“Always excellent quality at Hyatt”
5 of 5 stars Reviewed March 24, 2012

Clean, modern, excellent size and comfortable room, good staff service, shuttle service to Reagan International Airport was a big bonus. Location for me was good, but hard to find if taking the Metro and walking. Nice outdoor pool on a hot day in DC.

  • Stayed July 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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728 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Bloomington IL
Top Contributor
99 reviews 99 reviews
90 hotel reviews
Reviews in 59 cities Reviews in 59 cities
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed March 21, 2012

I had a 6:00 AM flight from Reagan Airport and needed to find a decent hotel with easy access. I was impressed that the Hyatt Crystal City has shuttle service starting at 4:40 AM giving us a good amount of time to get checked in and through security. The rooms are nice-sized and quite comfortable, every inch a Hyatt. I have stayed here before and I am sure that I will return.

  • Stayed March 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Huntsville, Alabama
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed March 19, 2012

I stayed Feb. 28-March 2, 2012. I would not stay here again, the room was not cleaned and the air quality is poor. I would like to start by saying I travel a lot and I have been living out of a hotel the last two weeks. This was the worse hotel I have stayed in since college. The room was not cleaned and the air ventilation was so poor I was sick due to the dust blowing into the room. The air vent was packed with dust and appears that it had not been cleaned in years. I contacted the front desk concerning my bathroom not being cleaned prior to my stay. I found a q-tip under the sink and hair (long blond) in the shower and throughout the bathroom. I am African American so it could not be my hair. The informed me that they would have the room cleaned for me. For this type of hotel, I would not have expected these issues.

  • Stayed March 2012, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattCrystalCity, Manager at Hyatt Regency Crystal City, responded to this review, March 24, 2012
Thank you for your recent stay and providing valuable feedback from your visit. We strive to provide an overall clean atmosphere to all of our guests, and it seems that we failed to meet your expectations here. I would appreciate the opportunity to follow up further. Please feel free to contact me directly at the hotel.
Sarah Dierks, Executive Housekeeper
sarah.dierks@hyatt.com
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CherO50
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 14, 2012 via mobile

The location and friendly staff cannot make up for the poor condition of our guest room. We arrived to a very dirty room that was never cleaned our entire stay but only tidied up. The carpetting was badly stained and had not been vacuumed, and the bathroom floor was very dirty along with the furnishings, walls and fixtures. Our frinds who/also stayed said their room on another floor was in the same condition. I do not recommend this hotel.

  • Stayed March 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattCrystalCity, Manager at Hyatt Regency Crystal City, responded to this review, March 24, 2012
Thank you for providing feedback regarding your recent stay. We strive to provide far superior conditions that those you have experienced. I would like to opportunity to follow up with you personally regarding this stay and issues you experienced. Please feel free to contact me directly at the email listed below.
Sarah Dierks, Executive Housekeeper
sarah.dierks@hyatt.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brooklyn, NY
Senior Contributor
21 reviews 21 reviews
19 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 8, 2012

I stayed at the hotel recently while attending a conference there. The room was spacious with a king size bed and seating area. The hallways were quiet and the staff accommodating. The lobby had lots of seating and was furnished beautifully. The hotel offered free wi-fi to the conference attendees which was a nice unexpected plus.

  • Stayed February 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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New York
Contributor
15 reviews 15 reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 16, 2012

Booked this place through Priceline. Got a good deal. We were upgraded to a suite which was amazing. Hotel is clean and spacious. Enjoyed our one night stay immensely!

  • Stayed April 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh, PA
Senior Contributor
43 reviews 43 reviews
17 hotel reviews
Reviews in 19 cities Reviews in 19 cities
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed February 9, 2012

I thought this place was wonderful. Lovely lobby, always helpful staff. I had a beautiful, spacious room on the 17th floor. Never heard a peep from neighbors or the hallway. I took the "business plan" which provides the internet, breakfast and a bottle of water every day for a decently priced add-on. The internet was fast. The breakfast buffet was really excellent - hot dishes, cereals, oatmeal, tons of fruit, an omelet station. Very well worth it.

The workout room was great - large, lots of cardio machines and an excellent selection of freeweights.

There is a free shuttle that makes the loop to the airport and the metro. You can catch the metro at the airport, too, which is handy if it's raining, as you don't need to go outside at all. The walk to the metro took me maybe 20 minutes. Plus, there are a variety of restaurants over in Crystal City around the metro station.

I would be more than happy to stay here again, except my business usually takes me to the MD side of DC, and for that it's a bit of a commute on the metro.

  • Stayed February 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Crystal City

Address: 2799 Jefferson Davis Highway, Arlington, VA 22202
Phone Number:
Location: United States > Virginia > Arlington
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Green Hotel in Arlington
#15 Business Hotel in Arlington
#23 Romantic Hotel in Arlington
#27 Family Hotel in Arlington
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hyatt Regency Crystal City 3.5*
Number of rooms: 686
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Also Known As:
Hyatt Regency Crystal City Hotel Arlington
Hyatt Regency Arlington
Hyatt Arlington

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