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“Good conference venue and base for DC visit” 5 of 5 stars
Review of Hyatt Regency Crystal City

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Hyatt Regency Crystal City
3.5 of 5 Hotel   |   2799 Jefferson Davis Highway, Arlington, VA 22202   |  
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Ranked #23 of 48 Hotels in Arlington
GreenLeadersSilver level
Boston
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
“Good conference venue and base for DC visit”
5 of 5 stars Reviewed July 27, 2011

Rooms were well appointed for business traveler - good workspace, internet access, lighting. It was nice to have a sofa seating area in the room. No mini-bar, which wasn't a problem. The lobby area is pleasant, but it was pretty hot throughout the public areas of the hotel. I didn't mind this if we were saving energy. The elevator service was a bit slow for conference traffic, but it was easy to take the stairs and escalators. Food in main restaurant was quite good, but it was weird that there was really not much open for dinner in the hotel on Sunday or Monday nights. There were other places about 10-15 minutes walk, and room service was available. Good location for taking the train into DC, because one can walk (10 min) or take the convenient hotel shuttle to a prominent metra stop 10 minutes away by foot.

  • Stayed July 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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771 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (137)
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English first
Dallas, Texas
Top Contributor
69 reviews 69 reviews
27 hotel reviews
Reviews in 32 cities Reviews in 32 cities
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed July 27, 2011

Stayed here while participating in Jon Stewart's Rally to Restore Sanity. The hotel did a splendid job accommodating the hordes of visitors from every corner of the US who dropped in to enjoy Mr. Stewart's little gathering. While packed to the rim, we managed to get in and out of the restaurant on multiple occasions having enjoyed a satisfying meal that was served in a timely fashion while also maintaining high quality. We selected a suite due to traveling with a teenage daughter and we found our accommodations very comfortable. The room divided very nicely and had two televisions for either end of the suite. We took full advantage of the shuttle service that drops off and picks up at multiple areas with several very nice restaurants. Overall, we really enjoyed this location and would definitely return. Only one complaint if you can even call it that would be the partnership Hyatt has with T-Mobile for their Wi-Fi connectivity. I really was unhappy with the internet connectivity at the hotel and this is often the case where T-Mobile is the provider.

  • Stayed October 2010, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Bossier City, Louisiana
Top Contributor
56 reviews 56 reviews
31 hotel reviews
Reviews in 29 cities Reviews in 29 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed July 23, 2011

Like Fox News, I like to think of myself as "Fair and Balanced." Overall the stay was average, but there were a few issues. Rather than be terribly verbose, I'll summarize.

The good: Friendly staff with positive attitudes.
Exceptional performer: Marcellus Riley from Guest Services

The issues:
Recevied two wake-up calls at 5:30 AM (did not ask for them)
TV reception was bad (said they were working on the problem and would be resolved)
Requested USA Today newspaper several different days--they always brought The NY Times, when they brought a paper at all.
Personal soap removed from shower and discarded; replaced with hotel soap.
Breakfast buffet offering nearly the same every morning. (got old after 6 mornings)

Metro and airport shuttle service very convenient and reliable service. Had one issue when it left a few minutes early, which would have caused me to be late for a meeting. Marcellus (from Guest Services) recognized the bus left earlier than scheduled and he sprung into action, grabbed a hotel car and took me personally--GREAT recovery and "Hyatt Touch" Thank you, Marcellus!

Good hotel if you're looking to be near the airport. Rooms are a bit tired, but nothing significantly wrong with them. Good access to Metro using courtesy shuttle that leaves hotel every 15 minutes and takes you to Crystal City metro stop. At first thought, I would have been hesitant to explore DC from this hotel, but after using shuttle for a week, found it to be quite reliable and easy to use. Good weekend rates usually available here. Small pool and jacuzzi, but at least there is one. Adequate workout facilities for cardio and strength training. Conference facilities looked impressive for a DC hotel, though I was not at the hotel for a conference.

Would recommend the hotel and am a staunch Hyatt supporter, but there are better options out there in this part of the city. Overall, average.

  • Stayed July 2011, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Atlanta, Georgia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 21, 2011

Shuttle service was very dependable - no need to rent a car - prompt at the metro station and airport. If specific dates are not needed search for the special that includes 50% off in their restaurants. Otherwise the food is very expensive. The mini-mall in Crystal City is at the escalators and has many food choices and is much more wallet friendly. All staff was very friendly and accommodating from the valets out front to the housekeeping. Pleasant stay and would recommend to others.

  • Stayed July 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Seattle
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 16, 2011

I've stayed here twice while en route as its 5 min ride from the airport. Very clean, seems new or newly remodeled. Lots of plugs, new TVs, good connectivity, etc. Bigger rooms. Nicely tiled bathroom. To me, the bathrooms are where you can really see how much was spent in a re-model. If the tile is well done, then they paid the $ needed to do things right. The tile work was very good here :)

The lobby is always super busy, so busy in fact the elevator can be a bit overwhelmed. The staff was competent and friendly. In spite of being really busy, the clientele was mostly reserved/professional. Some people were yelling in the hallway at 11 PM, but it was limited. Lots of families. In fact, there were a ton of family re-unions in matching t-shirts. Looked like a good time.

Stayed on a Friday night for $99 booked just days before arriving. Great deal.

  • Stayed July 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Jersey
Top Contributor
248 reviews 248 reviews
84 hotel reviews
Reviews in 93 cities Reviews in 93 cities
648 helpful votes 648 helpful votes
1 of 5 stars Reviewed July 13, 2011

I have stayed here before without any problem, but, my last visit in June was a very bad experience. Upon check-in I complained about my smokey room 857 and hallway to the hotel, which the hotel agreed was smokey. The best they could do was spray the room and hallway, but, that did not solve my congestion during my 3 night stay. No other rooms were available. I latter confirmed that some rooms on the 8th floor were smoking so never stay on the 8th floor.

Room Tip: Do not stay on 8th floor
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  • Stayed June 2011, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff_Conrade, Assistant Executive Manager at Hyatt Regency Crystal City, responded to this review, July 15, 2011
Thank you for taking the time to write this review, we appreciate your feedback and the ability to address this concern for the future. Our apologies for the smoke smell you experienced while at our property. After previous positive stays, we are disappointed this stay was less than exceptional. We are in the process of making the hotel a smoke free facility. Your review has also been sent to the General Manager. If you would like to follow up, please feel free to call into the hotel for further discussion.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
trinidad
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed July 6, 2011

Stayed for one night - not much to do around the hotel. Has a few eating places. Hotel itself was lovely and staff especially Rhoel was amazing. Breakfast was up to the standard that is expected of Hyatt so I was happy overall with my stay.
My only complaint was how small the bathrooms were, other than that two thumbs up.

  • Stayed June 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Crystal City

Address: 2799 Jefferson Davis Highway, Arlington, VA 22202
Phone Number:
Location: United States > Virginia > Arlington
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Green Hotel in Arlington
#12 Business Hotel in Arlington
#27 Family Hotel in Arlington
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hyatt Regency Crystal City 3.5*
Number of rooms: 686
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Also Known As:
Hyatt Regency Crystal City Hotel Arlington
Hyatt Regency Arlington
Hyatt Arlington

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