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“Love the new rennovations, but had some issues with the staff” 4 of 5 stars
Review of Hyatt Regency Crystal City

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Hyatt Regency Crystal City
3.5 of 5 Hotel   |   2799 Jefferson Davis Highway, Arlington, VA 22202   |  
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Ranked #20 of 48 Hotels in Arlington
GreenLeadersSilver level
Topeka, KS
Level Contributor
722 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 367 helpful votes
“Love the new rennovations, but had some issues with the staff”
4 of 5 stars Reviewed June 23, 2011

This hotel has been under rennovations for a couple of years. It's now finished and looks amazing. We come here every year with a group of students for our annual youth tour. Typically, we have zero issues with the hotel, but this year we had a couple of problems. The biggest issue was that because it was a group, the hotel didn't want to allow any incidentals charged to a room... this included internet access, laundry service, etc. So, I had to go to the front desk four times with my credit card to pay for these services. Each time, I was then harrassed by a lady at the front desk to come down IMMEDIATELY to settle my bill. Each time, I had to explain that my credit card was on file. It was such a frustrating inconvenience. So finally, I just spoke to a manager and we didn't have any other problems.

  • Stayed June 2011, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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984 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Lexington Park, Maryland
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 14, 2011

I recently stayed at the Hyatt Regency Crystal City for a business conference. This conference is held at the Regency annually and I was pleasantly surprised by the hotel updates from last year. They updated their bar/lounge area, as well as some of the rooms, coffee bar and décor. I was given a room on the 18th floor. The room was spacious and clean, and the bed/bedding was extremely comfortable. The room service was also very enjoyable. Everything tasted freshly prepared & it was brought to me in a timely manner.
My only negative statement about this facility is waiting for the elevators. I had to wait for about 5 minutes every time I needed to travel to my room. The line was so backed up in the lobby that the check-in staff allowed us to use the service elevators on a few different occasions.
All in all, the facility is a great place to stay and most importantly its located right in the middle of most businesses. It also has easy access to the metro.

  • Stayed June 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salt Lake City, Utah
Level Contributor
104 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 183 helpful votes
5 of 5 stars Reviewed June 13, 2011

Here's the breakdown:
- Reliable and quick shuttle transportation to and from Washington National airport
- Efficient and friendly staff. They know what business travelers need and have obviously been well trained.
- Clean rooms with lots of desk space and power plugs.
- Super comfortable beds
- Freeze your *** off air conditioning! If you like to sleep cool and have control over your room temperature, this hotel has it.
- good food from the in hotel restaurant
- Surprisingly quiet, especially for an airport hotel.
- Typical Hyatt, that's probably what I like about it. Hyatt works hard to get you comfortable. They are fairly expensive, but usually well worth it. This one certainly is.

  • Stayed June 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fargo, North Dakota
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed June 13, 2011

I looked for the moderately priced hotel which is close to the downtown of Washington D.C. and has a good star level within the low level range I wanted to pay for that.
And this one was the best among all hotels I looked in Washington D.C. area.
This is 3 and half stars level hotel is really nice and beautiful. The location is great, quiet and clean. It is nice to walk around the hotel, and you even can get the bike for $5 (behind the hotel) to ride about half an hour within that area.
Cons: No complimentary internet in hotel and even around hotel in dining places. You have to pay about $10 to get internet in the hotel.
In overall, nice, clean and quiet hotel for the money.

  • Stayed June 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed June 12, 2011

I had compared prices online, but called the hotel to see if there were better prices or offers. As the rate online was cheaper by far, the reservation clerk provided a best rate guarantee at 20% off of the online rate!

This was after confirming the rate I had obtained online. So they did there calculations and confirmed the rate at 20% less than online. I booked for two nights.

On checking out I was overcharged by $100. Per night plus taxes. They would not help me out at the front desk. On return home I have been asking for help from Consumer relations. So far not satisfied .

What a hassle. They are stating , that I could not have gotten this rate, so I encouraged them to listen to the taped message. They did and confirmed that for whatever reason this was not put into the system. However, the Hyatt states a still higher rate than what was agreed upon when I booked this. Also they are charging more for exchange. I was quoted in Canadian funds.Our dollar is worth more than the US $. I would accept even at par to simplify it. No, they are charging extra for US $. At $10+tax per nite. Unbelievable to add insult to all of this hassle.

I stayed at the Marriott, much nicer down the block, closer to metro station, not having to be shuttled from the Hyatt. Bill was as stated

Still awaiting a callback from consumer relations on the final tally. Promised a callback last week, none received.

  • Stayed May 2011
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
27 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed June 4, 2011

I recently hosted a week-long business meeting here and was extremely pleased with the hotel. The meeting went very smoothly and I didn't hear a single complaint. To the contrary, several participants praised the hotel's rooms and the quality of the food and beverage selections provided for breakfast and lunch. Service was very good.

My room was impeccably clean and nicely appointed and was fine except perhaps for the bathroom, which was quite small. The gym was quite nice as well.

Overall, a good choice especially if proximity to Crystal City or DCA is important.

  • Stayed May 2011, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DC/MD
Level Contributor
36 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed May 24, 2011

I recently stayed at this hotel while I attended a gala for a govt. agency. Everything was very nice. The set-up was lovely. The room was very nice and spacious. There is nothing I can say I did not like about this hotel. However, for those of you driving, parking may be an issue. We used valet parking. The hotel staff was very polite, helpful and accomodating. I was impressed with the service and would recommend for anyone looking to stay in that area and willing to pay the money. It is not far from Pentagon City mall.

  • Stayed May 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Crystal City

Address: 2799 Jefferson Davis Highway, Arlington, VA 22202
Phone Number:
Location: United States > Virginia > Arlington
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Green Hotel in Arlington
#11 Family Hotel in Arlington
#16 Business Hotel in Arlington
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hyatt Regency Crystal City 3.5*
Number of rooms: 686
Official Description (provided by the hotel):
Relax in the heart of it all at Hyatt Regency Crystal City. Our hotel is perfectly positioned for easy access to Virginia and the entire DC-metro area. Enjoy a complimentary shuttle to the airport and easy access to Metro transportation. Within minutes, you can be exploring the nation’s best monuments and museums, taking in a show at the Kennedy Center, enjoying a Washington Nationals game or even touring the White House! Prefer to stay local? Arlington, Virginia has plenty of attractions, including luxury shopping and dining in Clarendon, the historic Arlington Cemetery or hiking in nearby Great Falls Park. Within our spectacularly updated Crystal City hotel, you’ll discover the services and amenities only Hyatt can provide – award-winning dining and inviting spacious guestrooms with luxury amenities like Hyatt Grand BedTM, and iHome stereos with iPod® docking stations. Enjoy the perfect combination of luxury and convenience at the Hyatt Regency Crystal City hotel. ... more   less 
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Also Known As:
Hyatt Regency Crystal City Hotel Arlington
Hyatt Regency Arlington
Hyatt Arlington

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