We stayed in this hotel in Aug 2013. Ours was a family visit with kids. The biggest plus about this hotel is its location next to the Metro. The rooms were clean and bed comfortable.
However, what negated the good was the staff.
Strike 1: I was having a hard time finding the hotel and kept circling the block a couple times. Finally when I called them to ask for directions, the lady on the phone put me on interminable hold. When I called back again, all she did was give me the address, advising me to use my GPS to get there! My phone doubles up as GPS; it had almost run out of juice and it was past midnight. The fact that I let her know I had screaming kids in the car and could use her assistance didn't help. Frustrated beyond belief for such treatment by someone at a Hyatt, I finally managed to find the hotel before my phone died.
Strike 2: On getting to the hotel, the same lady was equally rude checking us in. No smile, no information on the restaurant on premises. There was no attempt to make us feel welcomed.
Strike 3: At checkout, there was a line that made us wait 15+ minutes. I understand being understaffed during the night, but at noon? The checkout kiosk wouldn't work, so I had to wait while the sole clerk checked people in and out. A guest ahead of me had some problem with their invoice and the clerk was busy straightening it out, and the guest kept popping in and out of the line.
Bottom-line: The room itself was good, but it's a shame the management has employed people who just do not care. I would not go back here nor would I recommend this hotel.
- Official Description (provided by the hotel):
- Upscale, full service, Washington DC area hotel, steps from the Rosslyn Metro Station and local businesses. Less than 1 mile to Arlington Cemetary and the Museums and monuments in DC. Five minutes to shopping in Georgetown, and only 10 minutes by car from Reagan National Airport. Featuring cityhouse, a contemporary urban steakhouse. ... more less
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- Also Known As:
- Hyatt Arlington Hotel Arlington
- Arlington Hyatt