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“School trip, hotel was Meh...” 3 of 5 stars
Review of Hyatt Arlington

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Hyatt Arlington
4.0 of 5 Hotel   |   1325 Wilson Boulevard, Arlington, VA 22209   |  
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Ranked #15 of 48 Hotels in Arlington
Friendsville, TN
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
22 helpful votes 22 helpful votes
“School trip, hotel was Meh...”
3 of 5 stars Reviewed March 15, 2013

We went with a ROTC school trip March 2012, as a parent chaperone. Staying at the Hyatt Arlington was not a good choice for this trip, there are better places in Washington.
Good: 1. Very close to the Rosslyn metro. Within a block from the CVS and a grocery store. Some of the front desk staff (specifically the men that stocks the small shop and Robert) are outstandingly helpful. Elevators are reasonably fast. Elevator requires a key card after 8pm. Front staff was helpful when we required copies and had to move some kids around. Neighborhood seems fairly safe. Rooms are clean, has a connector for audio/video by the TV.
Mediocre: No pool, but oh well, parking is tight, anything over a small SUV would be almost impossible to park. Parking is 20 dollars a day.
Linen is pedestrian. pillows are ok, but not great, at least there are more than two. View is of other buildings and the street, which is better than I usually get (I usually get the Air conditioner view)
When I asked the front desk about area restaurants, they did not have a recommendation except that they had heard that they were OK.
Bad: Internet service is $9.95 a day for four devices. Why?
Walls are thin, but I noticed that I could hear the room clearly next to us through the heating ductwork. Our kids were not being loud.
We requested a breakfast consisting of an all american breakfast, but apparently there was a miscommunication. Breakfast was $16 dollars (I think we ended up paying $14) for liquid eggs out of a carton, Cereal, cold potatoes, warm juice, bread (toasters were in a different room) and the smallest cereal bowls I have seen. The next day they added bacon. Not a good deal, not hot, and the only person we had doing service was one lady who did her best to keep the room straight. We never saw any other kitchen staff, and other hotel guests just went and helped themselves to our breakfast because it was set out in a public hallway.
We did have a complaint on our kids for slamming doors, we weren't aware that we didn't have the entire floor, so to the man in 505, sorry about that. For the most part, our kids are very well behaved, but when they were waiting for our bus, (in Air Force JROTC uniform) we did get the stinkeye from another hotel guest. Our kids attempted to be polite to her, but she was pretty nasty to them.
WI FI is NOT FREE....let me reiterate this....WIFI is NOT FREE. Neither is anything else. Washington is expensive anyway, but everything was overpriced at the hyatt. $5 for a bottle of water should have gold flakes in it, and be served by a butler on a gold plate.
Parking for our bus in away from the hotel in what seemed like a sketchy area, but nobody messed with it.
Would I stay here if it wasn't a school trip....No. The kids weren't impressed, and neither was I.

Room Tip: Rooms are average.
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  • Stayed March 2013, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Selim S, General Manager at Hyatt Arlington, responded to this review, March 16, 2013
Thank you for taking the time to share your impressions with us. Although we are glad you enjoyed several hotel features and benefits including the friendly staff, we obviously did not meet all your needs. I would like to invite you back, so we can have the opportunity to reverse your impressions, so please contact my office directly so I can insure we exceed your expectations. Thank you again for your time
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954 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (178)
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Shadyside, Ohio, United States
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 14, 2013

Very nice, clean, and right next door to the Metro. Parking can be purchased as part of the package. The package rate was terrific. Nice room, great view, easy to get in and out. The room was on the upper floors. it was a great view. Fairly quiet. Free WiFi and refrigerator and safe in the room. Nice large room great bedding. Very nice. We would stay again. The price was great, Within walking distance to Georgetown.

Room Tip: If you are going to Washington DC and you want a less expensive but great quality room this is the p...
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Selim S, General Manager at Hyatt Arlington, responded to this review, March 16, 2013
Irene, thank you for staying with us and for taking advantage of one of our packages. I appreciate your time in sharing this feedback and I look forward to your future returns. Thank you again
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Montreal, Canada
Top Contributor
66 reviews 66 reviews
8 hotel reviews
Reviews in 19 cities Reviews in 19 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed March 14, 2013

We were at the Hyatt Arlington for 4 night, in early March. The room was good, and we got it for $85 a night through Priceline.com. The desk staff dowstairs was very friendly and efficient.

Just around the corner is the Rosslyn subway station that takes you directly into City Center or the other way to Arlington or the Pentagon. Can't beat a location like this!

There is parking underneath the hotel, and it seems to fill up quickly. Other parking is available behind the hotel as well.

We were on the 6th floor and could hear some noise from the outside, but nothing to be a disturbance - it is a city after all.

The unpleasant thing about this hotel though was the girl manning the "coffee shop" downstairs on Monday through Wednesday, when we were there. She had the personality of a doorknob and was very unpleasant to customers, including ourselves. On the other hand, the girl there Sunday morning was lively and efficient. An real attitude readjustement would be in order.

I highly recommend this hotel.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Selim S, General Manager at Hyatt Arlington, responded to this review, March 16, 2013
Thank you for taking the time to share your experience. We are glad you enjoyed your stay with us and we appreciate the specifics you shared so we can work on improving areas where we are inconsistent. We look forward to your return and thank you again for your patronage and time in providing this feedback.
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Naucalpan, Mexico
Senior Contributor
48 reviews 48 reviews
19 hotel reviews
Reviews in 21 cities Reviews in 21 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed March 11, 2013

I went to Washington DC on a school field trip this February. The hotel is a very good option for this type of trips, being so close to the main historical sites and memorials. The room was very nice, clean and big. One thing I disliked was that the curtains won't close completely (and this is a design issue, not that the curtains were broken) and I like absolute darkness when I sleep. When we arrived to our rooms, my friend's bathroom had all the toiletries and gratuities he should have, but in my bathroom I only found the ones outside the shower. The next day was better, though. Close to the hotel you will be able to find (one block, maybe two away) a CVS that closes at 8 pm. and many restaurants, like the Ruby Tuesday across the street. The restaurant is very good but I'd say a bit expensive. All in all, I liked the hotel very much!

Room Tip: I stayed in the rooms facing the main street and it was not noisy or such.
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  • Stayed February 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Selim S, General Manager at Hyatt Arlington, responded to this review, March 12, 2013
Thank you for taking the time to write about your experience. I am glad you enjoyed your stay and found the accomodations to meet your expectations. I look forward to your return and continued patronage, so we may have the opportunity to exceed your first impressions. Thank you again for sharing your comments.
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Cranberry Twp
Top Contributor
51 reviews 51 reviews
27 hotel reviews
Reviews in 31 cities Reviews in 31 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed March 11, 2013

The beds, particularly the sheets, were amazing here! The walk-in shower was huge and luxurious as well. Internet was $9.95 per day, which is ridiculous. As a hotel that frequently hosts business travelers, internet should be included in the price of the room.

This hotel is steps from the Rosslyn Metro station, and within walking distance of the Pentagon and Arlington National Cemetery.

The bar has some pretty decent happy hour specials and the restaurant is over-priced but DELICIOUS! The breakfast buffet is a must!

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Selim S, General Manager at Hyatt Arlington, responded to this review, March 12, 2013
Thank you Lauren for taking the time to share this feedback. I am glad to see you enjoyed the comfort of your room and bath. We are fortunate to also have a great location for travelers who want the convenience of getting around in DC and Georgetown. We do charge a lower price than our partner hotels in this area for the internet, which is necessary to cover the costs associated with providing that service. I do hope however that does not deter your return for another visit, so you can enjoy more of what the Hyatt has to offer. Thank you for your patronage and for your time to share this experience.
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Pittsburgh
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 10, 2013 via mobile

Got a great deal thru Groupon--$59 per night--which if you add in the $20 per night of parking actually brought it up to $79. Still a great deal considering the closeness to the Metro station. When staying at a hotel my main concern is cleanliness--which this hotel was very clean and well maintained. Only complaint was the noise which has also been stated by other visitors. Did not hear other people thru the walls but was awakened each morning by slamming doors. Not just doors close by but doors that were wayyyy down the hallway. Boom Boom Boom--all morning. This should be something that the hotel should address. Besides that--our stay was good and would return again--but next time with ear plugs

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Selim S, General Manager at Hyatt Arlington, responded to this review, March 12, 2013
Thank you for your time in sharing your experience. It was great to see that you enjoyed one of our great deals and our staff delivered on the service and cleanliness aspects. I do regret that your room was adjacent to a student tour group, which departed early for their day of sight seeing. Since you are planning a return trip, please contact us directly upon finalizing your travel plans, so we can insure you receive the perfect room for your stay. Thank you again for your time and feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ontario, Canada
Top Contributor
63 reviews 63 reviews
39 hotel reviews
Reviews in 41 cities Reviews in 41 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed March 10, 2013

We stayed on night, good location, very good bed, linens, towels. Friendly and helpful staff, especially Mohamed and other valet. You gave good directions for us to find Highway 495, and a very enjoyable drive, too. We stayed on the third floor and there was a microwave next to the ice machine. It might come handy when you want to heat food up. The fridge in the room was nice to have, too. Safe was appreciated. Room was quiet, and the compementary business center was good. Too bad no free Wifi in the room. Self parking at $20 was not too bad and easy enough to do. We had an early check up, much appreciated, and it was fast, as was check out.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Selim S, General Manager at Hyatt Arlington, responded to this review, March 12, 2013
Thank you for your feedback. I am glad that you enjoyed your stay with us and it seems our friendly staff was able to deliver in both service and product. We hope you will visit us again soon, so we can can have the opportunity to exceed your expectations. Thank you for your time in writing to us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Arlington

Address: 1325 Wilson Boulevard, Arlington, VA 22209
Phone Number:
Location: United States > Virginia > Arlington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Luxury Hotel in Arlington
#11 Romantic Hotel in Arlington
#22 Family Hotel in Arlington
#23 Business Hotel in Arlington
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt Arlington 4*
Number of rooms: 317
Official Description (provided by the hotel):
Upscale, full service, Washington DC area hotel, steps from the Rosslyn Metro Station and local businesses. Less than 1 mile to Arlington Cemetary and the Museums and monuments in DC. Five minutes to shopping in Georgetown, and only 10 minutes by car from Reagan National Airport. Featuring cityhouse, a contemporary urban steakhouse. ... more   less 
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Also Known As:
Hyatt Arlington Hotel Arlington
Arlington Hyatt

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