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All reviews national airport crystal city front desk close to the airport shuttle service free shuttle beds were comfortable the entire staff parking garage downtown dc kirk dca metro cvs pentagon
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Reviewed October 10, 2010

Clean, comfortable hotel near Reagan National. Friendly staff. Free shuttle to airport.
Best of all is free park/fly if arranged in advance.

Date of stay: August 2010
  • Trip type: Traveled solo
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4  Thank KPHJ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ehager, Manager at Holiday Inn National Airport / Crystal City, responded to this reviewResponded November 10, 2010

Hello and thank you for your review on our hotel! We are extremely satisfied that you were pleased with your stay with us. Our goal is to completely satisfy every one of our guests. We hope that if you are ever in the area again that you choose to stay with us.

The Holiday Inn National Airport Team

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Reviewed September 22, 2010

We are very happy with our decision to stay at the Holiday Inn National Airport. The hotel was spotless and the service was top notch! Helina and the ladies in the lounge were a joy to sit and visit with after a long day of walking through our Nation's Capitol. The girls served great drinks, gave us tons of advice and were always on top of their game. Heck, even Mr Henry wasn't half bad to talk with......LOL! My wife and I can't wait to come back! Thanks to the folks at the desk, the shuttle drivers and the Managers for making our first trip to DC a great experience. The Shulls.

Date of stay: September 2010
  • Trip type: Traveled as a couple
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Thank rugrat1965
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ehager, Manager at Holiday Inn National Airport / Crystal City, responded to this reviewResponded October 14, 2010

Greetings!

Thank you very much for your detailed review on our hotel on TripAdvisor. We are constantly looking for new reviews from our guests because it is one of the best ways to improve. We would like to apologize about the pool being closed, however we do offer a short shuttle ride to one of our sister property’s rooftop pool. Again, thank you for your stay and your informational review. Next time you are in the area, please do not hesitate to let us know what we can do to make your stay more enjoyable and comfortable.

Sincerely,
The Holiday Inn National Airport

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Reviewed August 23, 2010

We needed to stay close to DCA airport for one night prior to a flight. We had a rental car to return in the morning and were not charged for parking our vehicle which was a plus. An auto club AAA discount was applied to our rate which was appreciated. The pool was closed for repair, and although we were disappointed on this hot night, it was not a big deal. Dinner in the Pub was good. Staff was professional, helpful and the room was comfortable, albeit a bit small for walking around a King bed. Perhaps a 2-bed room would allow more space. Room was clean and the air conditioner was nice and quiet, just a low-pitched purr, as opposed to other rooms we'd stayed in the past week that had noisy wall units that you had to be shutting off and on. A big plus was that the TV was new, High-Def wide-screen. If we had been staying longer the shuttle would definitely have come in handy. Recommended!

Date of stay: August 2010
  • Trip type: Traveled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Thank mzglorybeCA
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ehager, Manager at Holiday Inn National Airport / Crystal City, responded to this reviewResponded August 26, 2010

Hello!

Thank you so much for your informative review on our hotel, the Holiday Inn National Airport, and recommending us to future travelers! We always appreciate getting detailed feedback of likes and dislikes on our hotel. Next time you are in the area, we hope that we have the opportunity to serve you again!

Thanks again,
The Holiday Inn National Airport Team

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Reviewed August 17, 2010

I have stayed at this Holiday inn for the last 4 years, I run the Marine Corps Marathon. This hotel is very close to Reagan Airport,and a short walk to the Metro. For those running the Marathon,its also a short walk to Sundays Marathon shuttles. The staff is extremely friendly and helpful, the rooms are clean and nice size. The onsite restaurant serves good food,and there is a lounge for adult drinks,which is nice also.
My only complaint is the cost, Sundays rates almost double,and not being rich,caused me to book my room thru the MCM travel agent.
Other then that I hope to be back at this hotel next year.
I do recommend it for MCM runners.

Date of stay: October 2009
  • Trip type: Traveled solo
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Thank navywrslr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 12, 2010

I was very pleased when I arrived at this hotel...the rooms were large with a big desk and they seemed clean. The problem was when I woke up early in the morning with unbearable itching on my feet, ankles and lower legs. I have a large number of bites on my lower extremities. My issue isn't really that they even have the bugs as I think this is becoming a bigger problem...it's that the manager was essentially unresponsive. Like, ok, so what do you want me to do about it? Well, how about offer to get me some ointment from the over priced little pharmacy/store in the hotel (which really is actually a great perk...restaurant is good too). So, I'm disappointed and have quarrantined my suitcase. I just want to warn others to check around so they don't get bitten too.

Date of stay: August 2010
  • Trip type: Traveled on business
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4  Thank mamahawk9803
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ehager, Manager at Holiday Inn National Airport / Crystal City, responded to this reviewResponded August 17, 2010

Thank you so much for your review on Trip Advisor about our hotel! We would like to sincerely apologize that you were not 100% satisfied with our hotel. We assure you that your issue has been investigated and taken care of. One of our 'Big 3' steps to service excellence is to make sure that we have a clean, crisp safe property where everything works; so please know that this has been taken very seriously by senior management. We hope that next time you are in the DC area you allow us to serve you again. Thank you again for your review!

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