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“very pleased” 5 of 5 stars
Review of Holiday Inn National Airport / Crystal City

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Holiday Inn National Airport / Crystal City
3.0 of 5 Hotel   |   2650 Jefferson Davis Highway, US Route 1, Arlington, VA 22202   |  
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Ranked #33 of 47 hotels in Arlington
GreenLeadersGold level
Seattle, WA
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“very pleased”
5 of 5 stars Reviewed September 26, 2009

I stayed at the Holiday Inn National Airport for 3 nights and was very pleased with my accommodations. The entire staff was very helpful from the moment I got on the Shuttle from the Airport. The Front Desk staff were extremely helpful, even helping with a change in the billing. The room I had was very clean and quiet. This hotel is fairly close to Crystal City and the hotel offers a business shuttle which is a great extra. I would definitely stay here in the future.

  • Stayed September 2009, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ehager, Manager at Holiday Inn National Airport / Crystal City, responded to this review, October 5, 2009
Greetings,

Thank you very much for your feedback in your TripAdvisor review. We appreciate your visit to the hotel and for taking the time to submit a review about our hotel.

We are ecstatic you had a wonderful experience at our hotel and you enjoyed the wonderful service that our staff has to offer. Our staff stands behind three steps that ensure that every guests receives all that they expect plus a little bit more; this is better known as the 'Big 3'.

The next time you stay with us, please do not hesitate to let our team here at the Holiday Inn National Airport know if there is any way we can make your stay more enjoyable.

Again, thank you very much for your posting; we are thrilled that you enjoyed your stay and hope that you will tell others about your positive experience!

Sincerely,
The Team at the Holiday Inn National Airport
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288 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
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English first
Norman, Oklahoma
Senior Contributor
36 reviews 36 reviews
30 hotel reviews
Reviews in 30 cities Reviews in 30 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed September 20, 2009

Lived in Crystal City for several months so I'm familiar with the area. Crystal City overall is nice and seems to be safe. I haven't stayed in a Holiday Inn so I was a little leery but it was the only hotel with availability that was offering the Federal Government rate. My first experience was with the Hotel Shuttle from the airport. I waited about 15-20 minutes which is not too bad. I didn't have to call because I believe the bus just makes rounds.The driver was very friendly. I asked him about Metro bus stops close to the hotel and he told me where the closest one was. If you're going to ride the Metro subway I recommend either taking the hotel shuttle which circulates through Crystal City or taking the City Bus which stops just across the road under the bridge to the North. You could also take the hotel shuttle to the airport and catch the Metro Subway there as well. It is a bit far to walk to the Crystal City Metro Stop but it can be done if you're in reasonable shape. The hotel was nicer than I thought it would be. I could tell it was a bit older but had been refurbished with new furnishings, televisions, etc. It was well maintained although the pool was closed so I didn't get to see that. I would recommend this hotel. It seems clean and convenient to she Metro if you're willing to take the hotel shuttle or the city bus. There is a CVS just down the street if you need something. Also, McDonalds is right next door. Good high speed internet,

  • Stayed September 2009, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ehager, Manager at Holiday Inn National Airport / Crystal City, responded to this review, September 25, 2009
Hello,

The Holiday Inn National Airport would like to thank you for such an informative TripAdvisor review. We appreciate your visit to the hotel and for taking the time to submit a review.

Our team takes all of our reviews very seriously as we strive to constantly improve our service and make sure that every guest receives all they expect plus a little more. Our company stands behind three steps of service, known as the 'Big 3', to ensure that every guests does receive everything they expect .

Next time you are in the Crystal City area, we hope that we have the pleasure of serving you again! Again, thank you very much for your posting; we will most certainly use this feedback to improve our service.

Thank you very much,
Holiday Inn National Airport
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Kirkland, WA
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 27, 2009

We stayed here for three nights. The hotel was very clean and the staff were very helpful. There is a free shuttle to the airport which was very convenient since there is a metro stop at the airport. While the airport is very close to the hotel, we didn't hear a single plane while we were in the hotel. The rooms were very quiet. We walked up three blocks to 23rd street and ate at several of the restaurants there which were very good. We would definitely stay here again.

  • Stayed August 2009, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ehager, Manager at Holiday Inn National Airport / Crystal City, responded to this review, August 31, 2009
Hello, Bhenshaw,

We would like to thank you so much for taking the time to post your informative review about our hotel, The Holiday Inn National Airport, on TripAdvisor.

Our company stands behind our three steps of service that we follow everyday. This is to ensure that our guests receive all that they expect plus a little bit more, this is known as the ‘Big 3’. So, the team here at the Holiday Inn National Airport is thrilled that you were completely satisfied with your stay with us. We are grateful that our wonderful location is able to exceed your need! This combined with our excellent service provides for an extraordinary experience.

Again, thank you for your feedback on our hotel and we look forward to seeing you again soon!

Warmest Regards,
The Holiday Inn National Airport Team
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Kingsland, Texas
1 review
5 of 5 stars Reviewed August 21, 2009

Stayed here 4 nights while on vacation to experience the D.C. area. The facility exceeded my expectations - very modern and extremely clean. The rooms looked newly redecorated. What made the stay even more pleasant was the friendly and helpful staff. They were full of tips and advice on the best ways to see the D.C area, travel do's and dont's, and directions, parking, and transportation options. They shuttled us to and from the metro stops without hesitation. The gym had some great equipment. The ONLY negative was that the pool was out of service - even then thay already had arrangements with a sister hotel for swimming and offered transportation there and back.
Overall, a great place, price is right, and close to all the major things you want to do.

  • Stayed August 2009, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ehager, Manager at Holiday Inn National Airport / Crystal City, responded to this review, August 31, 2009
KJAshley,

Our team would like to thank you so much for taking the time to post your review about our hotel, The Holiday Inn National Airport, on TripAdvisor.

We here at the Holiday Inn National Airport are thrilled to hear that you were completely satisfied with your stay with us. We are grateful that our wonderful services were able to exceed your need! This combined with our excellent service provides for an extraordinary experience. Our company stands behind our three steps of service that we follow everyday. This is to ensure that our guests receive all that they expect plus a little bit more, this is known as the ‘Big 3’.

Again, thank you for your feedback on our hotel and we look forward to your visit again!

Regards,
The Holiday Inn National Airport Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minnesota
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 30, 2009

I just returned from the East Coast and spent 4 nights/5 days at this property. The location is excellent. National Airport is just across the highway,we did not hear ANY planes while we were there.(probably because of the large buildings). Also is very close to Crystal City Shopping which has a Metro stop, and 3 blocks from 23rd street where there are tons of dining options. Free Shuttle to Airport and Metro at the Airport, thought Crystal City is easily walkable. Also 2 Metro Stops from King Street Shopping in Alexandria VA - Also about 5 minutes from the hotel there is a 7-11 and CVS on S Eads street.

Rooms are average size and are nice. They do not have fridges in there rooms any longer which is my only knock on the rooms. Jose at the Front Desk, William one of the shuttle drivers, and Tom the general manager are outstanding.

  • Stayed July 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ehager, Manager at Holiday Inn National Airport / Crystal City, responded to this review, August 10, 2009
Hello!

Minntwins5,

The team here at the Holiday Inn National Airport would like to thank you so much for taking the time to post your review about our hotel on Trip Advisor

We are so excited that you were satisfied with not only our hotel but our surrounding area! These three employees that you mentioned, along with the rest of our team here at the hotel, stand behind our company's three steps of service that we follow everyday. We like to follow these three steps, known as the 'Big 3', because it ensures that our guests receive all that they expect plus a little bit more.

Thank you, again for your feedback on our hotel. We look forward to serving you again on your next visit to the Holiday Inn National Airport!

Warm Regards,
The Holiday Inn National Airport Team
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Austin, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 16, 2009

Nothing like the real clean hotel room, a great cable service, the free shuttle to the airport and metro adds more value to this hotel. The Staff is really nice.


We like the fact of they care about the enviroment ( recycling program and energy ) is great.

The location is good , besides of their dinning facilities is McDonalds next door, a CVS is located about to blocks from the hotel.

Is our second time in this hotel and is not going to be the last.

  • Stayed July 2009, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ehager, Manager at Holiday Inn National Airport / Crystal City, responded to this review, July 23, 2009
Good Afternoon!

Chiomostris,

We would like to thank you so much for taking the time to post your review about our hotel, The Holiday Inn National Airport, on TripAdvisor.

The team here at the Holiday Inn National Airport is completely thrilled that you were 100% satisfied with your stay with us.
Our company stands behind our three steps of service that we follow everyday.
This is to ensure that our guests receive all that they expect plus a little bit more, this is known as the ‘Big 3’.
These three steps guide us in ensuring that every guest’s expectations are exceeded.

Again, thank you for your wonderful feedback on our hotel and we look forward to your visit again!

Sincerely,
The Holiday Inn National Airport Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NC
Senior Contributor
30 reviews 30 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed July 2, 2009

I was placed at the Holiday Inn by Delta when my flight was canceled. The staff was very friendly at check-in and the room was clean and surprisingly modern. The free Wi-Fi was great, as was the free shuttle to the airport, which was punctual and very convenient. Only downsides were the a/c unit, which was noisy and emitted a slight mildewy smell (I ended up turning it off overnight) and the carpet, which felt oddly moist/sticky underfoot. If you need a decent place by the airport for convenient travel, I'd suggest the Holiday Inn, but bring slippers.

  • Stayed July 2009, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ehager, Manager at Holiday Inn National Airport / Crystal City, responded to this review, July 14, 2009
Greetings, BusinessTraveler00,

Thank you so much for taking the time to post your review about our hotel, The Holiday Inn National Airport, on TripAdvisor.

We would like to sincerely apologize that we were unable completely satisfy you during your recent stay.

Our engineering team has been made fully aware of the situation with regard to the air conditioners.

Please allow us to assure you that we take this feedback very seriously. It is a critical tool to assist us in providing excellent service.

One of our Three Steps to delivering service excellence is ensuring that we have a clean, crisp, safe property where everything works.

Our Big 3 is the very foundation of our hotel company. It ensures that we exceed our guests’ expectations.

We look forward to your return to our hotel so that we have another opportunity to provide you with a warm welcome, all that you expect, and a little bit more!

Again, thank you for your feedback and we look forward to serving you again!



Warmest Regards,

The Holiday Inn National Airport Team
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Additional Information about Holiday Inn National Airport / Crystal City

Address: 2650 Jefferson Davis Highway, US Route 1, Arlington, VA 22202
Phone Number:
Location: United States > Virginia > Arlington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#4 Best Value Hotel in Arlington
#5 Green Hotel in Arlington
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn National Airport / Crystal City 3*
Official Description (provided by the hotel):
Welcome to the Nation's Capitol and the Holiday Inn National Airport, the best hotel in Arlington Virginia! This full service Crystal City hotel is located minutes from Ronald Reagan National Airport, the Pentagon, and 23rd Street restaurant row. Take advantage of our free wireless high-speed Internet. For government, contract and military travelers, the Holiday Inn offers a unique per diem package, the best of any Arlington hotel. This includes a full hot breakfast in our restaurant and unlimited local phone calls.Our hotel is also a great business location, convenient to many Northern Virginia companies, including IBM, Boeing, Lockheed Martin, EPA, Raytheon, USPTO and Navy Elite. We offer the amenities and meeting room services a business traveler needs for a productive visit. Our Arlington hotel offers accommodations that are great for vacations too! The monuments, museums and attractions in Washington, DC and historic Old Town Alexandria are easily accessible by Metro or car. Shop at the Pentagon City Mall and Fashion Centre Mall. Enjoy O Malley s Sports Pub and The National Diner where Kids Eat Free! We offer free high-speed Internet in our guest rooms and wireless Internet in our public areas. Our finest attribute is our professional and friendly staff. ... more   less 
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Also Known As:
Holiday Inn National Airport / Crystal City Hotel Arlington
Holiday Inn Crystal City
Holiday Inn Arlington
Arlington Holiday Inn

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