This hotel is a very poor value--I spent $170/night before taxes for poor service, small guest rooms, and a location a little too far from the Metro to be convenient. But what struck me most and I think this is indicative of the lack of focus on customer service, is that I faced the same problems as previous reviewers faced over the past 4-6 months, exactly the same, there has been no effort to improve.
By that I mean the phone not being answered by the front desk, being given false information, no service response to problems, confusion with the hotel shuttle, and STILL only one elevator functioning to serve the whole hotel. [They were trying to fix a second one while I was there to get it back into service and their equipment set off the fire alarm intermittently for an hour]. I'm not even lazy and don't mind walking up but the first guest room floor is actually the 6th floor--so it is really not an option if you are towards the top (and carrying anything at all).
- Official Description (provided by the hotel):
- Welcome to the Nation's Capitol and the Holiday Inn National Airport, the best hotel in Arlington Virginia! This full service Crystal City hotel is located minutes from Ronald Reagan National Airport, the Pentagon, and 23rd Street restaurant row. Take advantage of our free wireless high-speed Internet. For government, contract and military travelers, the Holiday Inn offers a unique per diem package, the best of any Arlington hotel. This includes a full hot breakfast in our restaurant and unlimited local phone calls.Our hotel is also a great business location, convenient to many Northern Virginia companies, including IBM, Boeing, Lockheed Martin, EPA, Raytheon, USPTO and Navy Elite. We offer the amenities and meeting room services a business traveler needs for a productive visit. Our Arlington hotel offers accommodations that are great for vacations too! The monuments, museums and attractions in Washington, DC and historic Old Town Alexandria are easily accessible by Metro or car. Shop at the Pentagon City Mall and Fashion Centre Mall. Enjoy O Malley s Sports Pub where Kids Eat Free! We offer free high-speed Internet in our guest rooms and wireless Internet in our public areas. Our finest attribute is our professional and friendly staff. ... more less
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- Also Known As:
- Holiday Inn National Airport / Crystal City Hotel Arlington
- Holiday Inn Crystal City
- Holiday Inn Arlington
- Arlington Holiday Inn