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“Business oriented.” 4 of 5 stars
Review of Holiday Inn National Airport / Crystal City

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Holiday Inn National Airport / Crystal City
3.0 of 5 Hotel   |   2650 Jefferson Davis Highway, US Route 1, Arlington, VA 22202   |  
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Ranked #35 of 48 Hotels in Arlington
GreenLeadersGold level
Fort Wayne, Indiana
Level Contributor
75 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Business oriented.”
4 of 5 stars Reviewed yesterday NEW

This hotel is really just business oriented. With the exception of one haughty front desk clerk the staff was helpful. Just minutes from Reagan National it is the perfect place to stay if you have an early flight out in order to avoid the morning rush which is simply horrible in DC.

They offer a shuttle to the airport which was helpful especially since they charge $16.00 a night for parking. So, we arrived in the early afternoon (they let us check in early), dropped off our luggage, then drove to the car rental return to drop off the car. A short walk to the hotel shuttle area and a quick call, and we were whisked back to the hotel. So much easier than worrying about it in the morning.

There are several places to dine close by the hotel but we chose to try their pub which was adequate if not special and the service was good.

The rooms are well appointed and clean. Generally this is a good but not memorable place to stay. But, for utility I would rank it high.

  • Stayed September 2015, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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394 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
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English first
Michigan
Level Contributor
51 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed 1 week ago

Nice clean room, friendly staff and nearer to Reagan airport. Free shuttle service from the airport to the hotel. Please call the hotel front desk the moment you are out of baggage claim. Usually they stop at Gate 5 in Terminal A for pick up. I stayed there for two days and had my flight delayed. I asked for a late checkout but as usual like most hotels they refused but offered me to hold my bags. Apart from that it was a pleasant stay. No Free Breakfast at the hotel but McDonald's almost next door to grab a quick meal. Overall a decent stay.

  • Stayed August 2015, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
3 of 5 stars Reviewed 2 weeks ago

Had to stay here overnight before heading home, and found this to be a 5min FREE shuttle ride to reagan and the most reasonably priced in the general area. If you rent a car from advantage or dollar, it's right next door, which eliminates 1 extra step in the travel day process. Room size is a little tight, but I found my king bed to be clean and comfortable. A/C wasn't as cool as the displayed # and the overall decor could definitely use a facelift...but if you like that nostalgic, old school, big boss man, mahogany look, then you'd probably feel right at home. Front desk staff were courteous and friendly. Shuttle drivers were extremely helpful with directions and with my bags. There's a 24hr mini store in the lobby, along with a good amount of sitting space. A lot of good places to eat at, and all in walking distance. If or when, I'm sure I'd stay here again. Sometimes convenience and price for one night means more to me than pricey luxury. Can't see myself paying $200+ just to sleep for several hours.

Stayed August 2015, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HINationalAirport, Front Office Manager at Holiday Inn National Airport / Crystal City, responded to this review, 1 week ago
Dear guest,

We thank you kindly and appreciate that you took the time to review our hotel. We are pleased to know that you enjoyed our location and the surrounding facilities. Our staff is really happy to know that they were able to assist. We are delighted to know that you found some aspects and our services enjoyable. We will have our engineering team do thorough checks on the air conditioning units in each room so that we can enhance the room experience. We are constantly upgrading our property to provide the best in facilities and services. Once again we really appreciate your feedback and look forward to seeing you again.

Best regards,
Kadiann Pinnock
Assistant Guest Service & Sales Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, Ohio
Level Contributor
58 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Our hotel was booked by our tour guides for a week stay to visit sites in and around Washington DC. The staff were very friendly and helpful with directions and maps. However, the hotel décor in the rooms is dated and needs an upgrade. Bathrooms also show their age and could use a redesign. Beds were moderately comfortable but not plush. I wouldn't have minded except our room (222) smelled very musty, like the carpet had gotten wet and mildewed. I mentioned this to the hotel clerk, he immediately called Housekeeping, but nothing could be done about the smell evidently. They did not follow up with us to see if the problem had been resolved. I ended up buying room spray which helped a bit. Since we had to stay 5 nights, this was important. The hotel worked well with the tour operators and it is a convenient, and I suspect relatively inexpensive, option for DC travel.

Room Tip: room 222 smells. Don't choose it.
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  • Stayed July 2015, traveled with friends
    • 4 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HINationalAirport, Front Office Manager at Holiday Inn National Airport / Crystal City, responded to this review, 3 weeks ago
Dear jplapis,

Thank you for taking the time to review our property, your comments are very much valued. We really appreciate that you have taken the time to acknowledge that our staff was friendly and helpful. We regret deeply that we have failed to deliver and follow up as is customary with our brand standards. We have taken your concerns seriously and will definitely have the housekeeping and engineering do a thorough check and service on that floor to enhance the guest experience. We do strive for excellence and complete guest satisfaction is our number one priority. We have looked into each issue that you have noted, in an attempt to correct and improve our property. We hope that you will give us the opportunity once more to serve you and make it right. For your future booking you can contact kadiann.pinnock@bfsaul.com or 703-684-7200 and we will take care of your reservation.

Best regards,
Kadiann Pinnock
Assistant Guest Service & Sales Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, North Carolina, United States
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 29, 2015

Room was a little small and slightly worn but nothing problematic. Courtesy shuttle to the metro was appreciated in the heat, although it's not a far walk. McDonalds right next door as well for a quick coffee is nice!

Room Tip: Top floor was warm in June....a lower floor might feel cooler.
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  • Stayed June 2015, traveled as a couple
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HINationalAirport, Front Office Manager at Holiday Inn National Airport / Crystal City, responded to this review, 5 weeks ago
Dear Chelsea,

We thank you for your review of our hotel and we are pleased to know that you appreciated our shuttle and enjoyed our close proximity to McDonald's. We are glad to hear that you didn’t encounter any problems during your stay. We are committed to providing the best in facilities and service, and to this end will continue to update our hotel interior as well as other areas of the property. We appreciate your business and we hope to have another opportunity to serve you in the future.

Best regards,
Kadiann Pinnock
Assistant Guest Service & Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, FL
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed July 29, 2015

Stayed at this Airport because it was reasonably priced and had easy access to DC. It is walking distance to the Metro (about 15 minutes), but it was much easier to take the free shuttle the hotel had to offer. They were really great about dropping us off and picking us up. Also a free shuttle to the airport so that was great as well.

The hotel is older and the hallways had a musty feel, but it was clean. It definitely needs an upgrade/renovation. The room was spacious enough for a family.

The hotel is close to a lot of restaurants, a CVS and McDonalds (right next door) so you didn't lack for something to eat or if you needed anything -- I think that makes it a perfect location.

The staff was quite helpful. We arrived earlier than check-in time (4pm) but they were trying to accomodate us and willing to give us a room as soon as it was ready.

The only thing I was disappointed in was the lack of a swimming pool. Its actually the first hotel we've ever stayed in that didn't have a pool.

  • Stayed July 2015, traveled with family
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warm Springs, Oregon
Level Contributor
44 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed July 26, 2015

Front desk staff were very friendly and quick with checking-in. The rooms were nicely done. Note: the air conditioner does directly blow on the bed. Self parking is free on the hotel site. Very near the Ronald Reagan airport (5mins), across the street (Hwy 1) from the main Crystal City area. Only other IHG hotel I like due to its METRO access is the Crowne Plaza Washington National Airport.

  • Stayed June 2015, traveled as a couple
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HINationalAirport, General Manager at Holiday Inn National Airport / Crystal City, responded to this review, July 28, 2015
Dear E H,

First of all, thank you for staying with us at Holiday Inn National Airport. We are happy to hear your check-in experience with the front desk staff was to your satisfaction. Our hotel is indeed near the 2 metro stops. Our closest walkable Metro station is Crystal City but Regan National Airport is easy to access on our shuttle which runs every 15 minutes from the hotel. Our parking fee is $16.00 over-night but certain groups staying in the hotel have parking included within the rate.

We will look into the issue of the air-conditioning and make sure we do some fixing so the air do not blow directly on the bed. We thank you for the feedback as this always keeps us the opportunity to better our services and amenities. We look forward to welcome you back to our hotel soon again.

Best regards,
Mario Soriano
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn National Airport / Crystal City

Address: 2650 Jefferson Davis Highway, US Route 1, Arlington, VA 22202
Phone Number:
Location: United States > Virginia > Arlington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#4 Green Hotel in Arlington
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn National Airport / Crystal City 3*
Number of rooms: 280
Official Description (provided by the hotel):
Welcome to the Nation's Capitol and the Holiday Inn National Airport, the best hotel in Arlington Virginia! This full service Crystal City hotel is located minutes from Ronald Reagan National Airport, the Pentagon, and 23rd Street restaurant row. Take advantage of our free wireless high-speed Internet. For government, contract and military travelers, the Holiday Inn offers a unique per diem package, the best of any Arlington hotel. This includes a full hot breakfast in our restaurant and unlimited local phone calls.Our hotel is also a great business location, convenient to many Northern Virginia companies, including IBM, Boeing, Lockheed Martin, EPA, Raytheon, USPTO and Navy Elite. We offer the amenities and meeting room services a business traveler needs for a productive visit. Our Arlington hotel offers accommodations that are great for vacations too! The monuments, museums and attractions in Washington, DC and historic Old Town Alexandria are easily accessible by Metro or car. Shop at the Pentagon City Mall and Fashion Centre Mall. Enjoy O Malley s Sports Pub where Kids Eat Free! We offer free high-speed Internet in our guest rooms and wireless Internet in our public areas. Our finest attribute is our professional and friendly staff. ... more   less 
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Also Known As:
Holiday Inn National Airport / Crystal City Hotel Arlington
Holiday Inn Crystal City
Holiday Inn Arlington
Arlington Holiday Inn

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