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“Great Hotel for Park & Fly” 5 of 5 stars
Review of Holiday Inn National Airport / Crystal City

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Holiday Inn National Airport / Crystal City
3.0 of 5 Hotel   |   2650 Jefferson Davis Highway, US Route 1, Arlington, VA 22202   |  
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Ranked #35 of 48 Hotels in Arlington
GreenLeadersGold level
Spotsylvania, VA
Top Contributor
105 reviews 105 reviews
16 hotel reviews
Reviews in 30 cities Reviews in 30 cities
92 helpful votes 92 helpful votes
“Great Hotel for Park & Fly”
5 of 5 stars Reviewed 4 days ago NEW

We've used the Holiday Inn National Airport / Crystal City several times when flying out of Reagan National (DCA). They have reasonable rates and you avoid high airport parking fees. The rooms are average, but the short (and free) shuttle to and from the airport make it okay. The only drawback is that the shuttle isn't 24 hour. Once we had to get a cab back from the airport when we arrived on a late flight, but since the hotel isn't far from the airport it wasn't all that expensive.

  • Stayed December 2014, traveled as a couple
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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364 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Milford, Michigan
Senior Contributor
38 reviews 38 reviews
4 hotel reviews
Reviews in 16 cities Reviews in 16 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We stayed one night and it was very convenient to the airport which was nice. The beds were comfortable and the rooms were clean. Staff was very nice. We arrived late - 11:30 pm - and wished we could have had room service.

  • Stayed April 2015, traveled as a couple
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HINationalAirport, Front Office Manager at Holiday Inn National Airport / Crystal City, responded to this review, 3 days ago
Dear Guest,

Thank you for staying with us and sharing your feedback on your stay. We are very pleased to see that the location, staff and comfortable accommodations were all reasons that you had a great stay. We apologize that room service was not available upon arrival. We do offer dining in our O’Malley’s restaurant until midnight if you do arrive later in the evening.

Thank you again for staying with us and we hope to serve you during your next travels to the Washington, D.C. area.

Best regards,
Leslie Alves, Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
O'Fallon, Missouri
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Rated 4 of 5 because of combination of reasonable rates and convenience. Hotel shuttle to both Reagan Nat. and Crystal City Metro. Crystal City Metro only three stops to National Mall on Yellow Line. Hotel clean, staff pleasant.

Stayed May 2015, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bedford, United Kingdom
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
Reviews in 19 cities Reviews in 19 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

It's visible from a distance, but finding the way in is a bit of a challenge. Some signs would help. Parking is $16 a day, I guess that is to be expected close to an airport. Room was clean and OK, if a bit small. Common complaint from me, too hot with uncomfortable pillows, sleep quality therefore not good. Aircon not the most efficient considering the size of the room. Front desk staff pleasant and friendly. The pub tacked on the side is very good, nice atmosphere and good range of ales, didn't eat here though. Breakfast was disappointing, a mediocre buffet, (nice staff though) but then on my last day I heard someone order eggs - didn't see any menus or information about that! Wifi was good. Easy walking distance of a good range of restaurants and bars.

  • Stayed May 2015, traveled on business
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HINationalAirport, Front Office Manager at Holiday Inn National Airport / Crystal City, responded to this review, 1 week ago
Dear Valuable Guest,

We are pleased to see that you found the location and services to be a good fit for your travel needs. Your kind words and feedback is much appreciated; very grateful for you pointing out some of our service including the restaurants on property. We regret you were disappointed with the quality of the pillows; your comments were discussed with our housekeeping team, and we also followed up with engineering regarding the air conditioning concerns you mentioned. We do take very seriously our guests’ feedback as we look to improve the guest experience.

Leslie Alves
Front Office Manager
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Falls Church, Virginia
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Everything suited our needs and we had a very good stay. The beds were comfortable, the rooms were clean. Their shuttle service to and from the Crystal City metro station runs every 15minutes or so, very convenient!

However, the website stated parking was $10 and we arrived to pay $16, which was not what we were expecting. I think it's also important to note that despite the security check, you were able to access all floors without using a hotel keycard in the elevator.

Will we stay again? Possibly, our experience was a good one aside from the near $20 parking.

  • Stayed May 2015, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anchorage, Alaska
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Room was very clean and seemed pretty new. Good, fast service at the desk. Elevators seemed pretty heavily tasked so weren't the fastest. Free WiFi worked well. Water pressure in shower was great. Bed was comfortable. Free shuttle to and from airport was quick. Considering how much a room costs across the street at the Hyatt or Marriott, this place is an excellent value.

Stayed May 2015, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belfast, N.Ireland
Top Contributor
50 reviews 50 reviews
31 hotel reviews
Reviews in 31 cities Reviews in 31 cities
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed here on a recent business trip for one night. Parking was simple, very close to airport and check in staff were very prompt and polite. Rooms however were quite small and I had an issue with the iron which may seem small but ruined a shirt. I think the previous user had been ironing plastic and when I went to iron my shirt it left marks on it. I phoned down to reception and asked for another iron, told them the problem and one was delivered quickly. I do however have a shirt which will have to be put in the bin. The restaurant is new and fresh and the service here was excellent. The iron incident would put me off staying again as the hotel did not even compensate me for this loss.

  • Stayed April 2015, traveled on business
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HINationalAirport, Front Office Manager at Holiday Inn National Airport / Crystal City, responded to this review, 2 weeks ago
Dear Guest,

Thank you for taking the time to leave a comment about your recent stay here at the Holiday Inn National Airport. We appreciate you pointing out the politeness of the staff, as well as the great service you have received in our restaurant. Both of our restaurants were indeed renovated; Fresh Kitchen for breakfast and the O’Malley’s Pub and Grill for lunch and dinner.

I would like to give you my sincere apologies about the iron incident and we do hope you will reconsider staying with us on your next trip to the D. C. Area.

Warm Regards,

Leslie Alves
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn National Airport / Crystal City

Address: 2650 Jefferson Davis Highway, US Route 1, Arlington, VA 22202
Phone Number:
Location: United States > Virginia > Arlington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#5 Green Hotel in Arlington
#32 Business Hotel in Arlington
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn National Airport / Crystal City 3*
Number of rooms: 280
Official Description (provided by the hotel):
Welcome to the Nation's Capitol and the Holiday Inn National Airport, the best hotel in Arlington Virginia! This full service Crystal City hotel is located minutes from Ronald Reagan National Airport, the Pentagon, and 23rd Street restaurant row. Take advantage of our free wireless high-speed Internet. For government, contract and military travelers, the Holiday Inn offers a unique per diem package, the best of any Arlington hotel. This includes a full hot breakfast in our restaurant and unlimited local phone calls.Our hotel is also a great business location, convenient to many Northern Virginia companies, including IBM, Boeing, Lockheed Martin, EPA, Raytheon, USPTO and Navy Elite. We offer the amenities and meeting room services a business traveler needs for a productive visit. Our Arlington hotel offers accommodations that are great for vacations too! The monuments, museums and attractions in Washington, DC and historic Old Town Alexandria are easily accessible by Metro or car. Shop at the Pentagon City Mall and Fashion Centre Mall. Enjoy O Malley s Sports Pub where Kids Eat Free! We offer free high-speed Internet in our guest rooms and wireless Internet in our public areas. Our finest attribute is our professional and friendly staff. ... more   less 
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Also Known As:
Holiday Inn National Airport / Crystal City Hotel Arlington
Holiday Inn Crystal City
Holiday Inn Arlington
Arlington Holiday Inn

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