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“Nice hotel, nice staff.” 4 of 5 stars
Review of Holiday Inn National Airport / Crystal City

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Holiday Inn National Airport / Crystal City
3.0 of 5 Hotel   |   2650 Jefferson Davis Highway, US Route 1, Arlington, VA 22202   |  
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Ranked #34 of 48 Hotels in Arlington
GreenLeadersGold level
Cleveland, Ohio
1 review
2 helpful votes 2 helpful votes
“Nice hotel, nice staff.”
4 of 5 stars Reviewed 1 week ago NEW

We had an easy check-in and out experience. Young lady at the front desk from Ukraine was delightful and helpful. Shuttle to DCA was on time, smooth ride and reliable. We had one late meal in the on-site restaurant, which was also tasty and reasonably priced, delivered with great service. The location is slightly off the beaten path, but not in a way that hindered our activities or transportation. We even walked to quite a few locations.

  • Stayed November 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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331 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
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Charlotte, North Carolina
Senior Contributor
42 reviews 42 reviews
11 hotel reviews
Reviews in 22 cities Reviews in 22 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 1 week ago

This was one of the best hotels I've stayed at in the DC area. Great front desk staff. Room was clean with nice view of the city. Plenty of towels and, believe it or not, a great selection of toiletries and snacks in the lobby.

  • Stayed December 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Hotel was reasonably priced ,$ 78.00 a night for a one night stay over Thanksgiving weekend . Its a excellent location to stay for seeing Washington D.C .its close to all the sights without paying the high prices . The staff was pleasant and professional . The room was average , clean enough but no frills . There was no microwave or refridgerator in the room but i believe you can pay to get them . I thought that was a bit nickle and dimey. Its very close to Reagan Airport with shuttle service. There is also a pub and restaurant next to lobby , so thats convienent.

Room Tip: Didnt see any significant difference between rooms
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  • Stayed November 2014, traveled with family
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HINationalAirport, Front Office Manager at Holiday Inn National Airport / Crystal City, responded to this review, 2 weeks ago
Dear Doug O,

It was our pleasure to have you here at the Holiday Inn National. Our Management team reads and appreciates every feedback from our valuable guests; it helps us to focus on what is important to you, as well as determine what improvements needs to be done; we are here for you and we want to make sure we deliver the service that you deserve.
Our proximity to downtown Washington and our shuttle service to and from National Airport is always a plus for travelers that are in the area for business or leisure, and I’m very glad to hear that you found us.
Our hotel offers different type of rooms to ensure we accommodate to every different need. We do have rooms with refrigerators and we offer a microwave, for guests’ use, at any time, inside our market; lobby level.

Once again, thank you for your visit, we would love to have you back during your next visit to DC.

Warm Regards,

Leslie Alves
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Just looking for a place to stay for the night, this hotel had one of the most reasonable prices for the area so booked it. Shuttle driver out front wasn't very friendly, didn't realize we couldn't park near entrance just to check-in (took like 2 min thanks to the awesome front desk) and driver was pretty rude, could've kindly said where a better place was to park so we didn't block the shuttle area. Other than that, front desk was GREAT! Byyron was so helpful and pleasant, great smile just what the front desk needs. Made the night that much better! Restaurant in hotel was nice too, bartender was awesome, good company. Pleasantly surprised at how accommodating and personable staff is. Will stay again.

  • Stayed November 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HINationalAirport, Front Office Manager at Holiday Inn National Airport / Crystal City, responded to this review, 2 weeks ago
Dear guest,

Thank you so much for the review. Byyron was so proud to be mentioned and your kind words were really appreciated. We do regret that our driver did not deliver the same quality of service, in our ongoing effort to improve our customer service, we are taking your feedback very seriously and we also thank you for that.
The Holiday Inn National would like you to know that we are here for you. We hope to serve you in the near future.

Best Regards,

Leslie Alves
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boise, Idaho
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We needed a resonably priced hotel nearby to Reagan National Airport since we were flying out in the morning after spending a number of days in DC sightseeing. Not only did this Holiday Inn fit the bill, it turned out to be a very accomodating stay. Shuttle service to and from the airport and local Metro station was very helpful, early (11:30 am) check in was also very welcomed. Our room was clean, comfortable and beds were made with nice linens. Overall a very pleasant stay that helped to put the final touches on an enjoyable DC vacation.

  • Stayed November 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HINationalAirport, Front Office Manager at Holiday Inn National Airport / Crystal City, responded to this review, 3 weeks ago
Dear guest,

I’m so glad you found us! Thank you very much for sharing your stay with us, we are very pleased to know that our hotel and service were a good fit for your travel. We understand how exhausting could be traveling, that is why we do an effort to accommodate early arrivals if it is available.
Our goal is to provide with a memorable service and we are very happy to see that you've enjoyed your stay; it is very rewarding for us.

We will be delighted to serve you in the future while your next visit to DC.

Warm Regards,

Leslie Alves
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rheinfelden, Aargau, Switzerland
Top Contributor
66 reviews 66 reviews
27 hotel reviews
Reviews in 44 cities Reviews in 44 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

This hotel is just a few minutes taxi ride from the airport and even not too far from an underground train station - the hotel bus connects to both. Rooms are on US standard though not spacious. Meeting facilities are available though they seem all to be without any windows. The restaurant serves typical american food from sandwiches to steaks. The price level is good. Very friendly service in reception and restaurant.

Stayed November 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HINationalAirport, Front Office Manager at Holiday Inn National Airport / Crystal City, responded to this review, 3 weeks ago
Dear guest,

Thank you for your detailed review and valuable feedback regarding you recent stay with us. We are very proud to work with a great team and I’m glad to hear you have perceived the friendliness in our Hotel and Restaurant’s staff. Our shuttle service anywhere with-in a mile radius, to and from National Airport and Subway Station is always a plus. Yes we host throughout the year different events in our spacious meeting salons.

Thank you again for staying with us and we are looking forward to serve you in the future.

Warm Regards,

Leslie Alves
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lilydale, Australia
Senior Contributor
27 reviews 27 reviews
27 hotel reviews
Reviews in 21 cities Reviews in 21 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

We arrived at 1:30pm via the free hotel shuttle to and from Ronald Reagan National Airport (the website says they collect every half hour, but the driver indicated it is best to ring reception first on arrival). Our king size bed room was ready so we were able to check in before the normal 4pm check in time. The reception staff were very nice and efficient. There is a McDonalds next door which is open 24 hours, just in case you are in need of food. The elevators are secure however there is no room safe. There is only coffee making machine in the room. The room we had had a large executive desk with office chair and a lounge chair. There was a flat screen TV with all the city channels. Iron and board supplied. There is a shower bath with one sink. WiFi is available with very good reception. A beautiful view from the 10th floor looking over plenty of fall trees. Toilet flush is relatively quiet. The hotel shuttle can transport guests to National Airport, the mall and Crystal City railway station. On the blue line it only takes 20 minutes to get to Metro Centre Station. We had dinner at O'Malleys pub on the ground floor. Food was really nice and fresh with two mains and tip totalling $60. The hotel would have got a higher score had it not been for the cleaner entering our room without knocking. A place worthy of consideration if you only in Washington for a couple of days.

Stayed November 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HINationalAirport, Front Office Manager at Holiday Inn National Airport / Crystal City, responded to this review, 3 weeks ago
Dear StephenlG,

Thank you for being our guest at the Holiday Inn National Airport your review is much appreciated.
We are very pleased to see that you had an enjoyable stay and found the accommodations, hotel staff and services provided a good fit for your travel needs. We do regret that the stay was not perfect and we would like to apologize for the incident you had. Our Executive Housekeeper will make sure everyone is re-trained with the procedures.

Thank you again for being our guest and we hope to welcome you back again soon.

Leslie Alves
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn National Airport / Crystal City

Address: 2650 Jefferson Davis Highway, US Route 1, Arlington, VA 22202
Phone Number:
Location: United States > Virginia > Arlington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#5 Green Hotel in Arlington
#31 Business Hotel in Arlington
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn National Airport / Crystal City 3*
Number of rooms: 280
Official Description (provided by the hotel):
Welcome to the Nation's Capitol and the Holiday Inn National Airport, the best hotel in Arlington Virginia! This full service Crystal City hotel is located minutes from Ronald Reagan National Airport, the Pentagon, and 23rd Street restaurant row. Take advantage of our free wireless high-speed Internet. For government, contract and military travelers, the Holiday Inn offers a unique per diem package, the best of any Arlington hotel. This includes a full hot breakfast in our restaurant and unlimited local phone calls.Our hotel is also a great business location, convenient to many Northern Virginia companies, including IBM, Boeing, Lockheed Martin, EPA, Raytheon, USPTO and Navy Elite. We offer the amenities and meeting room services a business traveler needs for a productive visit. Our Arlington hotel offers accommodations that are great for vacations too! The monuments, museums and attractions in Washington, DC and historic Old Town Alexandria are easily accessible by Metro or car. Shop at the Pentagon City Mall and Fashion Centre Mall. Enjoy O Malley s Sports Pub where Kids Eat Free! We offer free high-speed Internet in our guest rooms and wireless Internet in our public areas. Our finest attribute is our professional and friendly staff. ... more   less 
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Also Known As:
Holiday Inn National Airport / Crystal City Hotel Arlington
Holiday Inn Crystal City
Holiday Inn Arlington
Arlington Holiday Inn

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