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“Nice place” 4 of 5 stars
Review of Holiday Inn National Airport / Crystal City

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Holiday Inn National Airport / Crystal City
3.0 of 5 Hotel   |   2650 Jefferson Davis Highway, US Route 1, Arlington, VA 22202   |  
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Ranked #35 of 48 Hotels in Arlington
GreenLeadersGold level
Albany, New York
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Nice place”
4 of 5 stars Reviewed July 8, 2013

We stayed for three nights while we toured DC. The staff was very good to us and the shuttle service was a money and time saver! We arrived at 10 am and the staff allowed us to check in early. The room is very clean and the breakfast is excellent! On our way out, we had a late-afternoon departure flight, the staff allowed us to stay in the room for a couple of extra hours.
The shuttle leaves every 15 minutes from the hotel, but more importantly, the shuttle will pick you up at the metro station at the end of a long day of touring. (They stop at midnight) Be sure to tip the drivers!

Green Features: They have signs asking that you hang your towels as an indicator that you don't need fresh linens, in an effort to be 'green'. We hung our towels everyday but still had fresh linens....so much for being 'green'
  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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389 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
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English first
Lawrence, Kansas
Level Contributor
125 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed July 6, 2013

This hotel offers good value for tourists or other visitors to the D.C. area. The facilities are good and the rooms are comfortable. There are few choices for restaurants in the area without walking and, in addition, the walk to the closest metro station is about 15 to 20 minutes. In D.C.'s warmer months, that's really uncomfortable. The hotel is close to the airport and does offer regular shuttle service. The staff is friendly and helpful.

  • Stayed April 2013, traveled solo
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn National Airport / Crystal City, responded to this review, July 23, 2013
Dear buffalojim67,

Thank you very much for taking the time to share your thoughts and comments regarding your stay with us. It is our pleasure to accommodate our guests needs the best way we can and we are so pleased you appreciated our facilities and the service you received from our staff. We apologize for the inconvenience you had with our location. We will use your comments to improve our efforts. Despite your disappointment we do hope you will stay with us again when you can be assured of our very best attention.

Thank you again for your feedback and have a wonderful day!

Sincerely,

Karen C
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Level Contributor
50 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed July 1, 2013

My family stayed here last year while visiting DC. We stayed several nights and the room was very comfortable, especially after the longs days of walking around all of the DC tourist attractions. The staff was very nice. The shuttle service is a bit slow but the drivers were very courteous and professional. The hotel was within walking distance of the subway and several restaurants. We will stay here again.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Florida
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed July 1, 2013

I ended up missing a connection and DC and was forced to stay the night. I chose this location because it is very close to the airport.

I'd say the place is pretty average. For the price paid, it's not spectacular, but it is the DC area, so it was comparable to other nearby hotels. It was clean, and easily accessible via the airport shuttle.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn National Airport / Crystal City, responded to this review, July 20, 2013
Dear paulmguf,

Thank you for taking the time to complete a review on your stay. I am happy that you noticed the cleanliness of our property. I truly apologize for the not up to par experience you had during you stay with us. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Sincerely,

Karen G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ann Arbor, Michigan
Level Contributor
41 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed July 1, 2013

I have stayed at this hotel several times because we have a government conference there, and it is very close to the airport. My most recent stay was the best yet. The front desk staff were attentive and courteous, the AC worked well, and the shuttle transfers were efficient. One morning I asked for toast (it wasn't included in the buffet breakfast) and Dora, our waitress, had some made just for me. High five, Dora! I look forward to coming again.

Green Features: it's a good thought, but the way the towels are folded in the bathrrom, they fall easily to the floor, rather defeating the purpose.
  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 18, 2013

Our non-smoking room reeked of cigarettes, the air conditioning unit is incredibly loud (sleeping was difficult), the toilet seat was broken, one of the lamps was nearly broken and leaning heavily to one side...

On arrival, we were first refused check-in because the person who had booked the rooms hadn't yet arrived (she was a good two hours away). That's fair enough, but we had called in advance about this and was told everything would be fine. We had to get our friend on the phone until the receptionist reluctantly checked us in. No big deal, it wasn't a terribly bad exchange but the communication between staff could be worked on.

Won't be coming back any time soon, I'm afraid.

  • Stayed June 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HINationalAirport, Manager at Holiday Inn National Airport / Crystal City, responded to this review, June 27, 2013
Dear guest,

First, thank you so much for sharing your honest feedback with us, we are always striving to improve our product and our customer service every day and your comments help tremendously. We are very disappointed to hear that you did not have an enjoyable stay. The comments you made regarding the condition of your guest room will be reviewed and discussed with the operational department immediately. On behalf of the entire team at the Holiday Inn National Airport and as the hotel manager, I want to express my sincere apologies to you for not meeting your expectations.

We would love for you to give us another chance to prove to you that the Holiday Inn National cares about our hotel guests and their comfort and satisfaction!.

Respectfully,

Ken Abrom
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florence, Alabama
Level Contributor
149 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 stars Reviewed June 13, 2013 via mobile

Party of 4 stayed for 5 nights while touring DC & surrounding area.
Pros:
•Adjacent to Reagan National
•Excellent shuttle service to/from nearest metro station, airport, & nearby restaurants (Malki is an excellent & prompt driver)
•Rooms were clean
•Very good front desk service by Candis
•Good in-house bar, restaurant
•McDonald's & Dollar car rental easily next

Cons:
•Some front desk personnel should be more aware/accurate about trolley tour & taxi service
•Room was not serviced one day but quickly corrected
•Had to request sufficient wash cloths & towels a couple of days

Overall, we will/would do this hotel again if in the area for same purpose.

  • Stayed June 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn National Airport / Crystal City

Address: 2650 Jefferson Davis Highway, US Route 1, Arlington, VA 22202
Phone Number:
Location: United States > Virginia > Arlington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#5 Green Hotel in Arlington
#33 Business Hotel in Arlington
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn National Airport / Crystal City 3*
Number of rooms: 280
Official Description (provided by the hotel):
Welcome to the Nation's Capitol and the Holiday Inn National Airport, the best hotel in Arlington Virginia! This full service Crystal City hotel is located minutes from Ronald Reagan National Airport, the Pentagon, and 23rd Street restaurant row. Take advantage of our free wireless high-speed Internet. For government, contract and military travelers, the Holiday Inn offers a unique per diem package, the best of any Arlington hotel. This includes a full hot breakfast in our restaurant and unlimited local phone calls.Our hotel is also a great business location, convenient to many Northern Virginia companies, including IBM, Boeing, Lockheed Martin, EPA, Raytheon, USPTO and Navy Elite. We offer the amenities and meeting room services a business traveler needs for a productive visit. Our Arlington hotel offers accommodations that are great for vacations too! The monuments, museums and attractions in Washington, DC and historic Old Town Alexandria are easily accessible by Metro or car. Shop at the Pentagon City Mall and Fashion Centre Mall. Enjoy O Malley s Sports Pub where Kids Eat Free! We offer free high-speed Internet in our guest rooms and wireless Internet in our public areas. Our finest attribute is our professional and friendly staff. ... more   less 
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Also Known As:
Holiday Inn National Airport / Crystal City Hotel Arlington
Holiday Inn Crystal City
Holiday Inn Arlington
Arlington Holiday Inn

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